Curriculum

Vitae

Of

Anisha

Dhanilal

Curriculum Vitae Of :

Surname : Dhanilal

Name : Anisha

Residential / Postal Address : 74 Olympia Way

Northdale

Pietermaritzburg

3201

Contact number : 074-***-****

Email address : adfjbw@r.postjobfree.com

Personal Details

Identity number : 970**********

Date of birth : 03 August 1997

Age : 22

Gender : Female

Marital status : Single

Dependents : None

Languages : English ( read, write, speak )

Afrikaans ( read, write, speak )

Zulu ( speak )

Driver’s license : Code 08

Nationality : South African

Health : Excellent

Criminal offenses : None

Educational Qualifications:

School attended : Heather Secondary School

Highest standard passed : Grade 12

Subjects : English, Afrikaans, Maths Literacy, Biology Business Studies, Geography

Tertiary Qualifications:

Name of Institution : Olwazini Discovery Centre

Qualification Obtained : Certificate in basic computers Year : 2015

Name of Institution : Sorbet

Qualification Obtained : Point of sales

General administration training

Year : 2016

Name of Institution : Sorbet

Qualification Obtained : Guest relation and sales

Skin care training

Year : 2016

Name of Institution : Learning Exchange

Qualification Obtained : First Aid ( NQF level 1 ) Year : 2019

Name of Institution : UNISA

Qualification obtained : Higher certificate in adult basic education Year : Currently obtaining

Employment History

Name of Company : Allendale Primary School

Position held : Library Assistant (voluntary )

Duration : 03 March 2015 to 10 March 2015

Reference : Mrs S.D Rangiah ( Head of department ) 033-*******

079-*******

Name of Company : Pro-Vision financial brokers

Position held : Admin Clerk

Duration : 21 March 2015 to 20 March 2016 ( contract ) Reference : Sherry Bobie

083-***-****

Duties Customer Liaising

Booking of appointments and meetings

Filing

Payroll

Human resources

Name of Company : Sorbet

Position Held : Front desk coordinator / General administrator Duration : 27 March 2016 to current date

Reference : Robyn Stott – 083-***-****

Debbie Arnot – 082-***-****

033-***-****

Sorbet Duties include :

Welcome all guests to the store by displaying a friendly, warm and professional attitude

Understand and be able to advise guests on all treatments in the menu

Is able to advise client and sell retail products when a therapist is unavailable

Actively promotes and up/cross sells treatments

Understands the benefits of the sorbet loyalty program, and offer the loyalty program sign up to all guests who visit the store

Accurately book appointments and/or handle changes made to the appointments

Handle guest questions and concerns in and professional and accurate manner

Answer calls in a friendly professional manner

Handle appointments and appointment reminders

Manage citizen work schedules/rosters

Coordinate citizen training and bookings

Responsible for managing store opening and closing procedures

Manage and is responsible for stock counts and inventory control (daily in and out counts, weekly full inventory check )

Manage stock receiving procedures as per Sorbet franchise systems manual

Responsible for receiving stock and capturing invoices on ESP

Manage customer complaints

Assist with administrative accurate invoicing filing and controls

Manage cash taking and daily banking

Complete accurate daily cash-up

Maintains a clean professional working environment by doing hygiene checks

Maintains a clean and organized front desk as per franchise regulations

Maintains accurate stock levels with the franchisee

Communicate any staff/guest problems that need attention to the franchisee

Perform any other requests and tasks related to the maintenance of the business as requested by management from time to time

Interests and Goals :

I am a confident and mature individual with excellent communication skills

I am always eager to participate and accept challenges

I have immense leadership skills

I am able to assimilate any task given to me and attempt it to the best of my ability

Contact this candidate