Desktop Support Engineer

CURRICULUM VITAE

VINOTH KUMAR.N

Email:***********@*****.***

Mob: 808-***-****/892-***-****

OBJECTIVE:

To further pursue my desired career in Internet and PC technologies and become a part of a company's desire to be more competitive and successful. I will do this by implementing my best efforts and acquired skills to resolve any issue, learn new things about the company, and to enhance my career path. I believe by owning each problem as if it was my own personal issue and working quickly and efficiently to resolve the issues gives me the ability to go above and beyond my expected duties, therefore achieving customer and employee satisfaction.

APPLICATIONS:

Micro Soft Office, Excel & Open Office.

BROWSERS:

Internet Explorer, Mozilla Firefox, Google Chrome, Safari & Opera.

PROFESSIONAL SKILLS

Installing Active Directory & Working with Local & Domain Accounts.

Working with Network Shares & Permission, & Terminal Services.

Remote desktop & remote assistance.

WORK EXPERIENCE:

Hi -Tech Informatics (Dec 2019 to July 2020)

Client: Eicher (Senior Desktop Support Engineer) (L2)

Team Size: 5

Ticketing Tool: Summit

Responsibilities:

Analyzing Incidents to identify service restoration actions to be taken

Performing Incident investigation diagnosis and resolution

Monitoring the status and progress towards resolution of assigned Incidents

Assisting with the fulfillment of Service Requests

Assisting with the detection and recording of possible Problems

Keeping affected business partners informed about progress

Escalating the process as necessary per established escalation policies

Provide hardware and software support for all supported Personal Computer and Mobile Devices plus associated peripherals

Provides basic support of telephony and UC systems

Provides support of conference room audio video equipment

Active Directory server’s installation and configuration according to installation check list.

Monitor and report on Active Directory Health, Problem analysis & resolution.

Active Directory upgrade to Windows Server 2003/2008 R2/2012 R2/2016.

Active Directory migration (ADMS, ADMT),

Configure new servers, applications, updates, and develop processes and procedures that fulfill the

Support of secure systems

Be able to troubleshoot and resolve issues arising from changes

Be part of global team responsible for all aspects of security infrastructure including proof of

Concepts, projects, implementations, and ongoing run/maintain support.

Responding to Client Support requests

Contacting Client to find out the nature of problem.

Troubleshooting hardware and software issues.

Installing and maintaining hardware and computer peripherals.

Installing and Upgrading operating Systems and Computer Software.

Troubleshooting networking and connection issues.

Completing job reports and ordering supplies.

Advising on software or hardware upgrades.

Extend remote support for global users.

Review and test deployment updates through System Center Configuration Manager.

Design and architect infrastructure using latest technologies.

Installation & Configuration of VPN.

Assigning Field Engineers on time to rectify the issue has been reported by the End Users.

Scheduling Meeting with WebEx, Skype & Microsoft Teams through outlook

IBeON InfoTech pvt ltd (Sep 2016 to March 2019)

Desktop Support Engineer (L1)

Responsibilities:

Handle daily technical support activities on desktop support, data network and

Server management.

Grow clients and communicate to Account Manager by determining new opportunities.

Setup desktop computers and peripherals and test network connections.

Install and test desktop software applications and internet browsers.

Test computers to ensure proper functioning of computer systems.

Train end users on usage of computer hardware and software.

Develop and manage effective professional working relationships with Co-workers and clients.

Adhere to policies as per corporate manuals and directives.

Troubleshoot problems reported by users.

Extend computer support for systems’ software and hardware.

Setup computers and install software for various applications and programs.

Interact with staff on desktop problems and their resolution.

Network and connect computers within organization to better communication.

Maintain computer peripheral devices like printers and resolve associated problems.

Maintain and resolve issues on LAN/WAN, VoIP telephone, Biometric, Video systems and

Other computing equipment.

Identify and repair hardware and network connectivity issues.

Seyyone Learning Solutions India Pvt. Ltd - www.seyyone.in (June 2012 to March 2016)

Process - Quick Heal Anti-Virus Software

Technical Support Team Coordinator & Remote Support Engineer

Team Size: 12

Ticketing Tool: Helpdesk

Responsibilities:

Lead team providing telephone and online support to customers experiencing technical issues.

Provided quality troubleshooting with patient, step-by-step instructions to resolve problems.

Responsible for providing telephone support and troubleshooting to end-users

Able to interact across a varied audience and update antiviral programs to maintain performance and security.

Demonstrated ability to troubleshoot difficult technical issues to assist customers on the product, inclusive of ability to troubleshoot, duplicate and create workaround to achieve high levels of customer satisfaction and success.

Develop automated approaches for system administration and troubleshooting tasks.

Monitored technical team calls to ensure maintenance of technical skills and good customer service.

Identified problem areas and implemented all necessary training.

Analyze and Process malware samples, interfacing with the Anti-Malware vendors for detection and resolution.

Contributed to technical documentation, and produced technical memos for released products.

Configuring TCP/IP and Configuring DHCP.

Create Domains and Work-groups, Create new user accounts, Registry troubleshooting.

Performing software and hardware upgrades and installations.

Working knowledge of a variety of PC software office tools.

Trained by System Engineers and Field Engineers.

Provide systems and product support training and support process and procedure improvement.

Identification, troubleshooting and resolution of multiple customer-affecting issues.

Identify, troubleshoot, and analyze computer related issues. Determine appropriate course of action, and conduct repairs.

Managed Technical Support and provided 2nd level support.

Work with Remote Solution like Net meeting, Team Viewer, Remote Desktop.

Managing user profiles with proper assignment of rights on resources.

Investigate and find quick resolutions to problems and issues associated with computer support.

Cooperative troubleshooting with the vendors to resolve these issues in a timely manner.

EDUCATIONAL QUALIFICATION:

Bachelor of Engineering and Computer Science from VMKV Engineering College, Salem 2009 Passed out with 60%.

HSC. From Mahaa Higher Secondary School in 2005 with 51%.

SSLC from Ideal Higher Secondary School in 2003 with 71%.

PERSONAL DETAILS:

Sex : Male

Languages known : English, Tamil, Kannada & Telugu

Date of birth. : 29/01/1988

CONCLUSION:

I hereby declare that the above said particulars are true to the best of my knowledge.

Date: Signature

Place: (N.VINOTHKUMAR)

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