Store Manager, Customer Service, Operations, F&B

LOKESH KASHYAP

Contact no: +971********* (Whatsapp No.)

+918********* (Whatsapp & Calling)

**********@*****.***

Date of Birth: 2nd October 1985

Marital status: Single

Nationality: Indian

Languages: English, Hindi

Career Objective: -

Managing the team or individually to ensure the given task or section performs efficiently for our customers/department and to identify & deliver commercial opportunities. Identifying opportunities to meet the tasks within the given timeframe. Ensure accurate and timely implementation of corporate seasonal updates and events, manage the deliverables on a daily/weekly/monthly/quarterly and annual as requested. Provides feedback to individuals that recognize great service and drives improvement. Deliver a safe & legal working environment a committed team who feel fully engaged, supported and recognized for their contribution, drive individual performance and develops potential through the successful implementation of the career path, and contribute to the organization profitability through minimizing losses and accurate staff cost management.

Profile: -

Tremendously efficient, trustworthy and an industrious supervisor/manager with strong interpersonal, communication and training skills achieved with training from the professional training center and through experience. Goal driven, to achieve optimal results and to endeavor success on all occasions.

Professional Experience:

Action Hospitality (sister concern of Alpha Flight Services)as Team Leader - March 2016 to August 2016:

Ensure Retail / Brand standards are maintained at all times.

Role model and support role to team members

Support the induction of new starters into the store

Maintain and encourage the team to uphold personal grooming standards as advised by the store manager

Achieve excellent standards of customer service in the department by supporting and coaching the sales team, and leading by example on the shop floor.

Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager

Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.

Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale

Ensure all department staff are trained on all aspects of the Department in liaison with the store manager and training department

Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels

Minimize exposure to stock loss through vigilance on sales floor

Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.

Jahangir’s Kitchen

Assist clients efficiently, courteously and professionally in all related matters.

Maintain a high standard of service and quality delivery at all times.

To practice the highest quality of all hygiene procedures.

Exposure to daily operations of the F&B venue, by rotating and assisting within the different sections. Gain understanding of Micros, the menu and table positioning and develop the skills to serve the guests according to their comfort and professional standard.

Gain understanding of Micros, the menu and table positioning and develop the skills to serve the guests according to their comfort and professional standard.

Study the guest satisfaction feedback on weekly basis and if need daily, report on the results and make the essential suggestions on how to improve our services.

Play a pivotal role in the improvement of the highest quality of providing exceptional customer service.

Alpha Flight Services as a Senior Supervisor – March 2015 to March 2016:

Successfully handling, monitoring and controlling entire food and beverage operations.

Forged well-built relationships with the customers, staff members, guests and team organizers.

Outstanding client understanding and commended for developing hotel ambiance.

Responsible for reporting kitchen stewards about shortages

Responsible for observing the performance of employees for better improvement.

Responsible for assigning seating.

Check with customers to ensure that they are enjoying their meals and drinks and take action to correct any problems.

Explain how various menu items are prepared, describing ingredients and cooking methods.

Responsible for promotions and good operation of a bar, receipt and inventory accountability

Perform various other duties as assigned.

Palm Beach Hotel as an Assistant Club Manager-July 2014 to February 2015

Responsible for in - house training of the team members in order to enhance their overall

performance&customer service leading to their personal and professional growth.

Regent Palace Hotel as F & B Supervisor Rock Bottom (Bur Dubai) - August 2010 - April 2014,

Other experience includes: - Working for the Event Management Company and six months worked for a call center in Jaipur (India) - 2008

Rasoi (Ajmer) India: 2008

Took orders, served food, cleared tables, made salads, and prepared desserts.

Prepared restaurant for next shift (filled condiments, rolled silverware, etc.).

Assisted in washing dishes as needed.

Helped Cooks with storage of food deliveries.

Served customers and work with other staff in friendly/courteous/helpful/professional manner.

Escorted customers to their tables.

Informed customers of daily specials.

Presented menus to patrons and answered questions about menu items, made recommendations upon request.

Prepared salt, pepper, sugar, cream, condiment, and napkin containers.

Other additional duties assigned.

Summary of Skills:-

Great knowledge of principles and processes in providing customer and personal services.

Excellent knowledge and use of the English language.

Sound knowledge of principles and methods for showing, promoting, and selling products or services.

Remarkable ability communicating to others to convey information effectively.

Exceptional ability to give full attention to what other people are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

An uncommon sense of actively looking for ways to help people.

Strong sense of being aware of other peoples' reactions and understanding why they react as they do.

Great sense of adjusting actions in relation to others' actions.

Exceptional ability to listen to and understand information and ideas presented through spoken words and sentences.

Immense ability to communicate information and ideas in speaking so others will understand.

Strong management, training, and motivational skills.

Natural ability to work on own initiative or as part of the team.

Excellent teambuilding skills.

Strong organizational skills.

Strong attention to details

Basic knowledge of Computer.

Knowledge of English Typing.

Educational Qualifications and Certifications:-

One year Diploma from Frankfinn Institute of Air Hostess Training Jaipur - 2009

Four Months Training in Ram Bagh Place (Taj Group of Hotels) Jaipur - 2008

Pursing B.A IInd year from M.D.S University Ajmer (will be completed 2017)

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