Contact Details Customer Service

RESUME

Karthikeyan.M

Present Address Contact Details

Photo

No.39, Bharathi Nagar, Shankar

Nagar, Anaimalai,

Pollachi - 642104

District – Coimbatore

Mobile: +91-887*******

E-Mail: *****************@*****.***

Summary Of Qualifications:

Success-driven, results-focused, and adaptable IT professional with Basic knowledge in IT operations and customer service, encompassing technical support, workstations maintenance, and network administration. Possess adeptness in implementing technology-based solutions for business problems, along with standards, procedures, and processes that improve business functionality.

Core Strengths:

Customer service Level 1 troubleshooting

Help desk ticketing system Active directory user management

Office 365 management Build / Manage virtual machines Technology Proficiencies:

Operating systems

Windows 10,(32-bit/64-bit), Windows 8/7 (32-bit/64-bit), Servers Networking

LAN,WAN,WI-FI,TCP/IP,DHCP,DNS

Patch Management Desktop Central, ITarian, SCCM

Security &

Vulnerability

Windows firewall, Antivirus

Remote / Shadowing

Zoom,VPN, Microsoft Teams

Ticketing System

Spiceworks, Service-Now

Desktop App

Outlook,Microsoft Word, Excel, PowerPoint

Software

Management

Spiceworks, Desktop Central, Office 365,PDQ

Educational Qualifications:

Qualification Year Course & College Main Subjects Marks% Post -

Graduation

2012-2014

MBA / Wisdom school of

Management

HR & International Logistics 75%

Graduation 2009 -2012 B.Sc. / N.G.M College Computer Science 62% Professional Experience:

Process Associate at Just Dial / Coimbatore:-

07/2014 – 08/2015

Tasks:

Communicate to the clients clearly about just dial products.

Understanding the customer needs clearly educate the product and maintain services.

Workout customer’s proposal needs of the product and communicates through mails.

Convert the customers to register into the just dial. IT Training & Skills:

Organization Training Topic Duration

Jobskillshare Office365 Administration One Month

Jobskillshare IT Ticketing System Training One Month Jobskillshare Active Directory User Management One Month Leap Academy Management Skills One Week

Projects:

A study on Organizational commitment of employees in suguna foods Madurai. (Post-Graduation) – Jan – 2014.

A study on warehouse management system with Radio Frequency Identification for Employees in TVS Logistics services. Chennai. (Post-Graduation) – May – 2013. Languages:

English (Full Professional Proficiency)

Tamil (Native Proficiency)

Kannada (Professional Working Proficiency)

Additional Information:

I am looking for Job in the IT industry (Particular in Infrastructure level / IT support / Desktop & System Technical support). Basically I have done B.Sc. (Computer Science) with this I would like to step into the IT sector. I don't have much experience in the IT sector but I am very exceedingly to learn new technologies to grow my knowledge and skills to become success person in IT Industry. Declaration:

I hereby declare all the information furnished above is true to the best of my knowledge.

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