Customer Service Sales
Resume:
Tracy I. Phillips
**************@*****.***
Profile:
Experienced Customer Service Hospitality Specialist and Intro Sommelier seeks an opportunity to bring flexibility, a strong work ethic and a professional presentation to your business. Being in the restaurant business, I have gained valuable skills in the hospitality industry. Familiar with standard concepts, practices, and procedures within the restaurant and bar field. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. I am courteous, pleasant, and well-groomed at all times. I will endeavor to provide the highest level of customer service to our guests at all times.
Key Skills and Qualities:
Management Skills
Customer Service
Sales
Expert Restaurant Skills
Excellent Bartender
Intro Sommelier
Computer Savvy
Inventory
Organization Skills
Licensed
Employee Training
Stocker
Friendly
Team Player
Outgoing
Personable
Cash Handling Skills
Education:
Oneida Nation High School - Diploma
Denver Metro State College – Native American Law and Politics
National Bartending School –Intro Sommelier and Certified Bartender Employment History:
May 2016-Septermber 2017, Bratalian Cantina
Walter 201-***-****
Position: Bartender / Intro Sommelier
Started mixology program
Inventory
Menu knowledge
Created specialty cocktails to complement menu
January 2014 – December 2015, Dal Toro Restaurant in Palazzo Hotel– Las Vegas, NV Jennifer Golin 702-***-****
Position: Bartender / Sever
Greet guests and provides great customer service
Prepares Alcoholic Beverages and Drinks
Display knowledge of the food menu, wine & liquor menu, ingredients in specialty drinks.
Input all customer orders into the system
Receives payment for all services provided to the customer
Provide excellent customer service at all times
Serving beverages and food items in a timely manor
Other duties as required
December 2013 - May 2006, Wolfgang Pucks, Mandalay Bay Hotel– Las Vegas, NV Position: Bartender / Intro Sommelier
Responsible for the recommendation and sales of wines and other beverages to guests
Train front of house and chefs about wine / wine matching. Make sure all service staff knows which
Prepares Alcoholic Beverages and Drinks
Display knowledge of the food menu, wine & liquor menu, ingredients in specialty drinks
Input all customer orders into the system
Wines to recommend to each dish of the menu
Keep wine cellar (private dining room) of immaculate appearance and order. Make sure new deliveries are stored immediately and updated on the wine and inventory list
Greeting customers with a positive demeanor
Maintaining an enthusiastic and upbeat personality
Handling sales transactions, which includes operating cash registers May 2006 – May 2004, Ruth Chris Steakhouse – Las Vegas, NV Ken Carter 702-***-****
Position: Bartender / Intro Sommelier
Responsible for the recommendation and sales of wines and other beverages to guests
Train front of house and chefs about wine / wine matching. Make sure all service staff knows which
Prepare Alcoholic Beverages and Drinks
Display knowledge of the food menu, wine & liquor menu, ingredients in specialty drinks
Input all customer orders into the system
Wines to recommend to each dish of the menu
Keep wine cellar (private dining room) of immaculate appearance and order. Make sure new deliveries are stored immediately and update on the wine and inventory list
Greet customers with a positive demeanor
References:
Sueann Charles Dale Palmer
Rio Cage Supervisor 702-***-****
702-***-**** Retired Entrepreneur
Friend, 25 years Friend, 3 years
Mindy Carson-Brunoige Mark Whitney
Director of PR Firm, LA Marketing
Friend, 3 years Friend, 3 years
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