Service Manager

NURUL ASHIDAH ALI @ MOHD ALI

B-*A-**, Desa Palma Apartment, Nilai /

***********@*****.*** / 014-*******

OBJECTIVE

A team player and hard-working individual seeking for a responsible career to fully utilise my ability and experience, while making a significant contribution to the success of the company. EXPERIENCE

MAS Awana Services Sdn Bhd

July 2018 – Present

Guest Service Assistant

• Give full on service to the passenger from checking in until departure. (Escort and dining service)

Saji Bumi Food Service SDN BHD

May 2018 – Jun 2018

Customer Service Trainee

• Provide staff training to enhance their customer service’s skill. Nexus Resort and Spa Karambunai

Jan 2017 – May 2018

Guest Relation Officer

• Check in/Check out service, Handles customer complaints, liaise with every department to ensure customer stay’s satisfaction. Amira Café

Sep 2016 – Oct 2016

Restaurant Manager

• Organise and observe staff’s performance. Maintain restaurant’s reputation

(cleanliness & services).

GAP clothing store

Jul 2016 – Aug 2016

Sales person

• To promote and ensure to reach sale’s target.

2015

Trainee at Tabin Forest Resort & Forestry Department Lahad Datu 2

EDUCATION

Universiti Teknologi MARA (UiTM) (Diploma in Tourism Management)

SMK Sepagaya, Lahad Datu (PMR & SPM)

SKILLS

Adept social applications.

Able to practice Microsoft, Powerpoint & Photoshop

Familiar with hotel management and system (Opera), food catering services, as well as bit of Airlines service.

A fast learner & eager to learn.

Energetic.

People & costumer oriented.

REFERENCE

Mr. Mohd Fazreen

Service supervisor at MAS Awana

014-*******

Ms. Nurfidieyana Kibin

Duty Manager at Nexus Resort & Spa Karambunai

010-*******

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