KATHERINE YOUNG
Quality Assurance Analyst
CONTACT
College Station, TX 77845
********@*****.***
SKILLS
Team Leadership
Test Plan Development
Software Testing
Waterfall Methodologies
Microsoft Office Suite
Attention to Detail
Process Improvement
Efficiency
Customer Service
Writing Documentation and SOP
Employee Training
Knowledge of AGILE Methodologies
EDUCATION
BACHELOR OF ARTS IN SPANISH
Texas A&M University
College Station, TX (May 2009)
SPANISH LANGUAGE AND
CULTURE PROGRAM
Universidad de Granada
Granada, Spain (July 2008)
PROFILE
Driven Quality Assurance Analyst with more than ten years of experience seeking new opportunities for growth. Fully knowledgeable in testing practices, test plan creation, and maintenance of documentation. A self-starter and a quick learner. Well- versed in developing innovative ideas to improve existing processes and increase efficiency. Excellent written and oral communication skills. PROFESSIONAL EXPERIENCE
Quality Assurance Analyst at The Reynolds and Reynolds Company, College Station, TX 10/2011—PRESENT
Testing Coordinator and lead tester for both app- and web-based auto customization software, as well as business lead tracking and measurement solutions – formerly for advanced telephony systems Brainstorm with the Product Manager to develop new features to enhance the product Train and mentor new associates Create and maintain testing checklists and product documentation Professional Dealership Consultant Certification, received November 2017 – this required courses and exams regarding principles of inventory management, business office practices, basic accounting, etc. 2018 Company-Wide Associate of the Year Nominee November 2017 and June 2018 – Meritorious Performance Awards 2017 Company-Wide Consistency Award Nominee 2013 Quality Assurance Outstanding Associate Award 2012 Company-Wide Rookie of the Year Nominee
Medical Records Clerk at Automated Records Collection, Bryan, TX 07/2009—10/2011
Served as New Client Liaison and team leader to ensure utmost satisfaction for our newest customers Tested proprietary software to identify bugs and fix them
Collaborated with Programming to develop new functionality Wrote training manuals and SOP Trained employees on SOP and HIPAA compliance Worked in partnership with paralegals to obtain client records and billing statements from medical care facilities for attorneys Familiar with Needles legal software RELEVANT VOLUNTEER EXPERIENCE
National Society Daughters of the American Revolution 01/2017—PRESENT
Come and Take It Chapter, NSDAR Treasurer (May 2017—Present): handling all financial transactions, maintaining financial records, creating budget for the new fiscal year, etc. Come and Take It Chapter, NSDAR Vice Regent (August 2018—Present): developing our chapter programs, reaching out to new and prospective members, and filling in for the Regent when necessary, etc.
Texas Society DAR, Vice Chair of Junior Sales (June 2018—Present): promoting and selling National Sales products at chapter and State functions, attending and working at two state-wide conferences per year, handling financial transactions and records, supporting the Chair in any way needed, etc.
KATHERINE YOUNG
Quality Assurance Analyst
CONTACT
2404 Bandera Dr, Apt A
College Station, TX 77845
********@*****.***
REFERENCES
Alex Minson
Product Manager, New Product Design
The Reynolds and Reynolds Company
6700 Hollister St
Houston, TX 77040
Pamela Marshall
Chapter Regent
Come and Take It Chapter, NSDAR
7446 Hidden Trail
Bryan, TX 77808