Junior Analyst
Resume:
CAREER SUMMARY
Team-oriented and communication-driven sales person with 5+ years of experience working in high pressure environments with a diverse client base. Proven skills in sales, guest experience, guest analysis, personnel supervision, personnel training, and guest recovery. Worked as part of small teams with leadership roles as well as independently to accomplish a wide array of goals within the structure of the restaurant. Delivered personalized experiences to high profile international and domestic guests. WORK EXPERIENCE
Ristorante Fiola by Fabio Trabocchi; Washington, D.C. – October 2018 to March 2020 Dining Room Captain
• Led service teams within the restaurant, overseeing minimum two additional employees each night as the head of the service team.
• Actively gained and sought out detailed knowledge of all products offered within the restaurant and the restaurant group.
• Trusted by management to handle up to $25,000 nightly of product and capital.
• Maintained detailed knowledge on a minimum of 60 product offerings, including ingredient sources, allergies, dish histories, flavor profiles, preparation techniques, and flavor interactions.
• Solved service problems under intense timeframes within a high stress environment.
• Provided high quality and personalized service to a variety of high-profile guests from across the globe.
• Consistently requested by management and ownership to lead the experience of high-profile guests from the domestic and international communities.
Rare Steak and Seafood; Madison, WI and Washington, D.C. – May 2015 to October 2018 Dining Room Captain
• Relocated from Madison, WI to Washington, D.C. at the request of management and owners of the restaurant group to co-lead the training team for the opening of two new restaurants.
• Trained staff for a new restaurant under intense time pressure for the restaurant opening.
• Led service teams within the restaurant, overseeing minimum two additional employees each night as the head of the service team. EDUCATION
University of Wisconsin – Madison, Bachelors in Arts in International Studies
• 5 Semesters Modern Standard Arabic
SKILLS & PROFICIENCIES
• Analytical Thinking, Analysis Skills, Critical Thinking, Team Supervision, Arabic Language, Customer Service, Conflict Resolution, Active Listening, Interpersonal Communication, Microsoft Office Suite, Vlookup, Micros POS Systems, Aloha POS Systems, Toast POS Systems, Direct Sales, Attention to Detail, Multitasking, Organizational Skills, Time Management, Computer Proficiency, Windows Proficiency, Serving, Task Prioritization
• Quickly rose to leadership positions at each of these signature restaurants due to aptitude, strong communication skills, and effective ability to manage high-stress situations
PERSONAL INTERESTS
• Reading, Creative Storytelling, Exercise, Cooking, Food Preservation, Music REFERENCES AVAILABLE UPON REQUEST
Brett Kimble
******.*****@*****.***
Contact this candidate