Academic Qualifications

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Hospitality Operations Management

Project Management

Hospitality Management

Fanshawe College, London, ON

Fanshawe College,

London, ON

IHM, Delhi, INDIA

EMPLOYMENT

Operations Supervisor The Brick June 2018 – Present Edmonton, AB

-Overseeing and assessing customer service staff activities and providing them with regular performance related feedback

-Maintain excellence in store merchandising, detail and customer service

-Handle escalated customer service issues and offer solutions

-Control and reporting of Accounts Receivable and accounts Payable

-Monitoring and authenticating returns, exchanges and voids

-Handle payroll for fleet

-Training staff in area of customer service and company policies

-Work with management on customer service initiatives

-Maintaining documentation pertaining to customer service department activities

Front Desk Agent Ivy Spencer Leadership Centre February 2017 – May 2018 London, ON

-Greet and check in/out guests

-Excellent command of Microsoft Office Suite and Guest Point accommodation management platform.

-Earned several positive customer reviews

-Up selling guest rooms and promoting hotel services

-Always maintained neat and clean front desk area

-Accommodate guest requests

Cashier Walmart London, ON January 2017 – March 2018

Server Symposium Restaurant & Lounge October 2016 – February 2017 London, ON

-Preparing restaurant tables with special attention to sanitation and order

-Answer questions and make recommendations for chef’s specials

-Protect the establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies

-Transmit orders to bar and kitchen by recording patron’s choices of special dietary needs and requests

Front Desk Supervisor The Park March 2015 – July 2016 Delhi, INDIA

-Supervised the efficient operations of reception including check in/out procedures

-Demonstrated a high level of customer service at all times

-Efficiently monitored the appearance, standards and performance of the Front Desk Team with emphasis on training and teamwork

-Up-selling techniques to promote hotel services and facilities to maximize room occupancy

-Advise team of special events or VIP Guests for special events and check that all Front Desk staff is updated on room categories, room rates and packages

Skills and Work Habits Profile

-Oral Communication Skills – Friendly, approachable and able to effectively communicate with clients and staff

-Organization – Excellent organizational skills and able to prioritize when faced with a number of tasks

-Reliability – Punctual worker who uses time effectively to meet deadlines

-Teamwork – Excellent team player who works willingly and respectfully with others

Technical Skills

-Operating Systems - Windows 95/98/2000/XP/vista/windows 7/8/10

-Application Software - MS-Office (Word, Excel, Outlook and Power Point)

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