NICOLA J.M. BARNATO

253-***-**** adfj2s@r.postjobfree.com

CAREER OBJECTIVE:

I am a responsible, self-motivated, creative, and independent thinker looking for a position with a corporation that appreciates loyalty and dedication in its employees. The position of Travel Consultant will focus on my extensive customer service experience in the hospitality/travel field, and my commitment to providing clients with a stress-free planning experience when booking their travel needs.

SUMMARY of QUALIFICATIONS:

15+ years of dedicated experience in the hospitality industry focusing on customer experience and satisfaction: Successful departmental manager & conference planner of events, personnel management of over 80 employees, group coordination and guest relations

2+ years of experience working remotely with clients nationwide in conference planning: Establishing client relationships, soliciting new business, and on-site coordination

Proficient with Sales and Marketing Implementation: Solicitation of new business & contract negotiations

Experienced in Budget Management & Control, Revenue Forecasting: Responsibility for meeting projected monthly revenue, controlling labor hours and monthly expenditures, establishing annual budgets and meeting revenue goals

Technically proficient in MS Office; Excel, Word, Outlook; PowerPoint & Google Docs; CruiseDesk

Excellent organizational skills with the ability to manage multiple projects simultaneously with a high attention to detail

Confident, creative problem solver, having the quality necessary to provide practical solutions to difficult situations

Capable of making challenging decisions independently, be accountable, exceed goals and achieve high quality results through strong planning and implementation skills

WORK EXPERIENCE:

TRAVEL CONSULTANT

EXPEDIA CRUISESHIPCENTERS

Gig Harbor, WA 98335 253-***-****

January 2019 to Present

Independent consultant

Extensive travel knowledge

Organize custom itineraries for my clients: cruises, land destinations, excursions, hotels, and air travel

Foresee all aspects of my clients’ needs to ensure every detail of their trip runs smoothly and is without challenges

FRONT DESK/RESERVATION AGENT

THE MARITIME INN 15 Suites)

Gig Harbor, WA 98335 253-***-****

January 2017 to Present

Award winning boutique hotel located on the shores of Gig Harbor

Excellent customer service skills to sell unique and specialized accommodations to a personalized clientele

Cater to weddings, family reunions, anniversaries or business events

Greet guests upon arrival with a glass of wine before assisting with check-in

Check-out guests and reconcile billing

Forecast, payroll, and accounting

EVENT ORGANIZER

GIG HARBOR CANOE AND KAYAK RACING TEAM

Gig Harbor, WA 98335 253-***-****

January 2013 to January 2017

Coordinate charitable events for the non-profit 501(c)(3) organization

Organize the annual Gig Harbor Paddlers Cup Regatta, a premiere event for Pacific Northwest canoe, kayak, paddleboard, dragonboat and outrigger athletes which includes the historic Cross Narrows Challenge

Work closely with Tacoma South Sound Sports, Tacoma Visitors and Convention Bureau, the City of Gig Harbor, Waterfront Alliance, and local businesses within the community to increase tourism to the South Sound area

Solicit sponsors and vendors, develop website and advertising outlets to increase knowledge of event to groups of interest

Create event registration, race day logistics, and participant management to support the entire event lifecycle

Manage budget creation and accounting

ASSISTANT DIRECTOR OF CATERING/CONVENTIONS

HYATT REGENCY RESORT, SPA & CASINO 422 Rooms and 24 Cottages)

Incline Village, NV 775-***-****

September 1999 to February 2000

Assist Director of Catering with operational duties of catering/convention department

Work with a variety of corporate and non-corporate VIP clients to arrange upscale conventions & social events

Contribute towards annual budgets and monthly expenditures

Flexibility in performing multiple projects, including supervision of banquet, beverage, and office staff

CATERING/CONVENTION MANAGING DIRECTOR

HARVEYS CASINO RESORT 741 Rooms)

Lake Tahoe, NV 775-***-****

February 1995 to September 1999

Responsible for the smooth and efficient running of the catering/convention department

Supervision of 80 banquet, beverage, and convention/catering employees

Accountable for meeting and exceeding plan of 3.7 million in food and beverage revenue

Flexibility in performing multiple projects, including working closely with meeting planners to coordinate detailed convention programs, developing local market segments, producing elaborate theme parties and off premise events, as well as designing creative menus

Accountable for the management of budgets, control of labor hours and monthly expenditures

Responsible for the restructuring and overall operation of the catering/convention department, business center, and audio/visual department, in order to attain high levels of customer satisfaction and profitability

ADDITIONAL WORK EXPERIENCE:

Global Account Executive (work remotely) - ConferenceDirect; Los Angeles, California (2000-2002)

Travel Director (on-site coordination - Executive Travel Directors; Chicago, IL (2000-2002)

Catering/Sales Manager - Doubletree Suites Hotel, Southcenter, Washington (1994-1995)

EDUCATION: COMMUNITY INVOLEMENT:

North Texas State University City of Gig Harbor

Brookhaven Jr. College Gig Harbor Canoe and Kayak Racing Team

Tacoma South Sound Sports

CERTIFICATES & AWARDS: Peninsula School District

Certified Professional Food Manager Boys and Girl Scouts of America

Leadership Award United Way PenMet Parks

CHEW Dog rescue

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