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Customer Service Manager

Location:
Lawrence, MA
Salary:
18-20
Posted:
August 24, 2020

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Resume:

Mayelin Vargas

** ******** ****** *** ***** Lawrence, MA 01843 *978-***-***** adfj1y@r.postjobfree.com & adfj1y@r.postjobfree.com

EDUCATION

Lincoln Technical Institute, Somerville, MA Graduation: 2019

Certificate: Dental Assistance

Roxbury Community College, Roxbury, MA Graduation: 2017

Associates Degree; Criminal Justice

Lawrence High School, Lawrence, MA Graduation: 2013

High School Diploma

Highlights:

Self-Motivated, responsible, punctual, strong listening skills, hard worker, strong communication skills

SKILLS

Bilingual with written and oral communication skills in Spanish and English

Self-motivated individual with ability to work well as a team player

Able to take initiative to accomplish tasks and projects on time

Eager to learn new skills and grow professionally

Soldering, Inspection Skills, Wire termination

Objective: E/M Assembler

Manufacturing experience:

PCB Assembly - Wires & Terminals - Component ID

Inspection Skills - Component Install - ESD Awareness

Soldering - ISO Awareness - Through-hole - Technology

Color Codes - Surface Mount - Technology - Blueprint Reading

Manual Dexterity - IPC-A-610 CIS (2013) - J-STD-001 CIS (2013)

EMPLOYMENT HISTORY:

Instrumentation Laboratory Company, Bedford, MA 08/2019-03/2020

Assembler (Contract)

Shuttle Motor

Idler Pulley

Tensioner Belt

PCB Bracket 300 – 350

Card Cage

Air canister (300 – 350 -500)

Accumulator

Chute

Small Incubator And large

X Motor

Backplane

Hemostasis and Acute Vitro diagnostics

Amazon Flex, Nashua NH. 06/2018- Present

Delivery

Package delivery

L3 Technologies, Wilmington MA 06/2018-02/2019

E/M Assembler

Spectrometer Cell Module- Positive

Spectrometer Cell module- negative

Tube cutting

Clean Trap Can, Count Trap, Sealing the product

Suffolk County Sheriff Department, Chelsea MA

Officer Candidate academy 02/2018-03/2018

Community Safety Through Offender Re-Entry

Culture and Communication Skills

Defensive Tactics and Self-Defense

Environmental Procedures

Firearms Training

First Aid/CPR

Managing Special Needs Offenders

Offender Disciplinary Procedures

Offender Rights, Privileges and Responsibilities

Preventing Workplace Violence

Report Writing

Public Image

Riot Prevention and Control

Suicide Prevention and Intervention

Use of Force/Use of Restraints

Proven Process Medical Devices, Mansfield, MA 10/2017-02/2018

Assembler

Assembly experience assisting with building medicine pumps from beginning to end

Soldering for assembled pieces, and worked with epoxy

Norfolk County Sheriff’s Department, Dedham, MA

Internship 01/2017-04/2017

Re-entry, Program, Education, Classification

Proving inmates with the help they need

Uber, Boston, MA 08/2016-Present

Driver

Drives individuals from their starting point to their destination ensuring safety of riders and others on the road

Provides outstanding customer service, conversation, and fast and efficient service

Uses advanced driving techniques and manages routes through GPS to better improve time management

Assures that the vehicle is maintained in excellent condition and is cleaned regularly

Gillette Co., Andover, MA 05/2014-09/2014

Quality Control

100% accuracy when entering data into the database and labeling materials

Prepared detailed reports about what was done during the shift

Assisted the operators in quality insurance and making sure machines and product flow was smooth

Checked and corrected the proper production of each materials every 45min

Walmart, Seabrook, MA 05/2014-06/2014

Team Member

Provided a high level of customer service, handled customer inquires and complaints with customer satisfaction

Ensured the sales floor and inventory was well-stocked, while maintaining consistent and compelling merchandise presentation

Reduced time spent on inventory by reorganizing physical storage of supplies

Charles River Laboratories Inc., Wilmington, MA 05/2013-03/2014

Cage Wash Attendant

Promoted to shift supervisor quickly, due to exceptional work ethic

Operated cage wash and facility equipment according to manufacturer’s instructions; used supplies according to safety guidelines; adhered to safety procedures

Disposed of animal carcasses and maintained incinerator and all relevant documentation following established procedures

Monitor daily animal health and welfare while performing daily animal health observations

OneCare Manufacturing, LLC – Wilmington, MA 05/2013-06/2013

Mechanic Assembler (Short- term project)

Assembled electronic components

Sanmina-SCI – Manchester, NH 04/2013-05/2013

Assembly/Soldering

Assembled and soldered PC components

Symmetry Medical – Manchester, NH 03/2013-04/2013

QC Inspection

Burger King, Methuen, MA 02/2012-11/2012

Manager

Trained and mentored new associates, and provided them with important information and resources that assisted them in providing quality service

Prepared specialty foods following specific methods that usually required preparation times

Cleaned food preparation areas, cooking surfaces, and utensils following specific sanitary methods

Operated the cash register, counted the drawer at the end of each shift, and opened and closed the store

New Balance, Lawrence, MA 06/2011-09/2011

Manager

Provided customer service by greeting customers, and responding to inquiries and complaints

Operated the cash register, received payments, and processed merchandise returns and exchanges

Maintained current knowledge of current sales and promotions, computed sales prices, and maintained records related to items purchased



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