Customer Service Representative

Henry Rodriguez

**** * ** **.

Maywood, CA *****

********@*******.***

Cell # 323-***-****

Objective: To secure employment with an organization where I am empowered to have a positive impact on the day-to-day operations. Where I can be recognized as a team player and an independent performer.

Skills: MS OFFICE (MS WORD, MS EXCEL, MS OUTLOOK), UPS & FEDEX ONLINE, DHL INTERNATIONAL ONLINE, ON-TRAC, USPS, SHIPSTATION, DATA ENTRY, CUSTOMER SERVICE, ORDER PROCESSING, INTERNET SAAVY, QUOTING & SCHEDULING TRUCKS, WAREHOUSE (SHIPPING, RECEIVING PROCEDURES), OPERATE FORKLIFT, FACSIMILIE MACHINES, TYPE 50 WPM, ORGANIZATIONAL SKILLS, BILINGUAL (SPANISH-ENGLISH).

Experience:

Customer Service/Receiving Clerk

12/2016 – 07/01/2020 Mesa Coating & Painting Los Angeles, CA

Responsible for providing quotes for potential clients via email.

Provided customer service for any inquires regarding ongoing projects to clients.

Data Entry via Excel all material used on every completed project.

Handled all receiving functions, verified material received, inspected, updated into warehouse

Inventory system and then placed into assigned warehouse location.

Responsible for pulling all material used for all ongoing projects and staged at assigned

locations to be picked-up by different crews.

Traffic Analyst

03/2007 - 05/2015

Flowserve US Inc

Vernon, CA

Assigned as the Logistics representative to support the Aftermarket Department to ensure all

their orders were processed and shipped out on or before the required ship date.

Coordinated with local trucking companies on all pick-up requests from vendors located in

Los Angeles & Orange Country.

Generated all shipping labels for both Ground and Air via UPS Worldship.

Processed small package & heavyweight shipments going via Air for both domestics and

International shipments thru Fedex Online and generated export/shipping documentation.

Verified and requested all AWB and followed up to ensure ETA is met.

Shipping Paperwork: Accurately prepare all shipping documents, shipping labels UPS,

Fedex, DHL, On-Trac, USPS, Bill of Ladings, Commercial Invoices, SLI, SED.

Requested quotes from approved trucking companies, 3PL for all LTL & FTL shipments and

scheduled pick-ups accordingly.

Maintained and monitored order of workflow in regards to Aftermarket orders, modified and

prioritized according to ongoing changes from day to day.

Ensured that all outgoing shipments maintained a 100% level of compliance with all related

US government agencies.

Warehouse Assistant

05/2003 - 01/2007

Mesa Coating & Painting

Los Angeles, CA

Responsible for allocating all received material to specified warehouse locations.

Kept track of equipment released to different working crews and also maintained all

equipment clean and ready for use the following day.

Operated forklift to load/unload equipment onto trucks.

Communicated with vendors via phone on all material ordered, scheduling delivery etc.

Customer Service Representative

01/2003 - 05/2003

Uhaul

Bell, CA

Answer phones, provide quotes, made reservations for truck rentals.

Performed maintenance and repair work on trucks when required.

Received incoming orders and verified that each order and contents matched corresponding

packing slip, inspected every item in order to ensure no damage to product/material.

Re-stocked store floor and corresponding isles each day.

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