Social Media Service Representative

EDUCATION

Master of Science in Management May ***9

The Catholic University of America Washington, DC

Bachelor’s in Accounting May 2015

Otgontenger University Ulaanbaatar, Mongolia Bachelor’s in International Relationship May 2009 Ikh Zasag University Ulaanbaatar, Mongolia

SKILLS & CERTIFICATION

Framework: Agile- Scrum, Waterfall

Programming Language: Java, SQL

Test Automation Framework: TestNG, Cucumber, Selenium WebDriver, Junit

Build Management Tool: Maven

CICD: Jenkins, Git, GitHub

IDE: Eclipse

Financial App: Grape Banking, TaxSlayer Pro

Content Management: JIRA

Document Management: MS Visio, Excel, Word, PowerPoint, Outlook

Data Management: SQL PostGre

RELEVANT ACADEMIC EXPERIENCE

The Catholic University of America

Dec 2018- May 2019

Capstone Project:

Conducted independent research on “Implications of Predictive Analytics in Retail Industry”

Reviewed and analyzed articles on how the creation of a new business model deriving from the advancement of innovations, milestones of the big data

Conducted semi-structured interviews with end-users within a field

Successfully delivered Peer-Reviewed Article

Advanced Topics in Project Management:

Studied three emerging technologies and how best they could be applied to the management of a project relative to project cost, schedule, scope, and quality performance. Topics included;

“Implications of Agile on IT Projects”

“Social Media for Project Management”

“Analytics”

Project Risk Management:

Assisted a team of four cross-cultural teammates with diverse backgrounds in risk analysis for cruise building company

Developed Risk Management Plan, addressed “Strategic and Corporate-Level Risk Analysis” and provided final recommendations on all phases of the project

Formed Risk Assessment Matrix

Identified significant Risk Categories /Scope, Schedule, Resource, External Uncertainties/, and risk elements

Assessed risk elements using a deliberate qualitative approach /used the vast historical company and industry data to assess the risks/

WORK EXPERIENCE

Certified Tax Preparer IRS-VITA /Volunteer/ Feb 2019 – Mar 2019

Certified in Basic Tax Preparer

Prepared both Federal and State tax returns using TaxSlayer Pro for 14 individuals

Ulaanbaatar City Bank Multiple Positions

June 2009 – Sep 2015

Operational Risk Management Officer

Recognized for National Credential Award granted by Central Bank of Mongolia

Completed an operational risk assessment on eight departments, divisions, and branches to ensure appropriate actions were taken to mitigate potential risks and reported directly to Executives

Collaborated with IT Department to provide additional enhancements on KYC and the system

Provided three sections of anti-money laundering training AML for eleven branch’s clerks

Participated in the improvement of access to the internal system

Accounting Supervisor

Verified and validated large transactions that decreased corrections and expedited daily activities

Involved in the “New Product Launch” project and gathered requirements that generated a new portfolio of customers

Sorted out inactive accounts and promoted recommendations to an IT Department to set up automatic reminders in the system. In result, we designed and developed a new report that improved quality of operation across the bank

Supervised Branch got awarded the “Best Branch of the Year” in 2014

Customer Service Representative

Built-up and strengthened high volume of clients’ relationship including Government Bodies, Corporations, Individuals by retaining trustworthy customer service

Given authority to execute payment orders for the distribution of the Tax and Social Security balance to the Treasury Department within the framework of the triple cooperation agreement

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