Data Sales

Nick Nimorakiotakis

**** ****** ******, ****, ** 44224 * 216-***-**** * ********@*****.***

https://www.linkedin.com/in/nick-nimorakiotakis

EXECUTIVE OVERVIEW

Strategic leader with over 15 years’ experience with a diverse background in Operations, Technology, Customer Success and Product Development for software in SaaS solutions. A collaborative business partner that understands customer needs and delivers better results faster. Led the data center of operations focusing on retailer services/support of program management, and product development. Excellent interpersonal skills backed by strong business acumen and work ethic.

AREAS OF EXPERTISE

• Business and Operations Process Improvements including productivity and efficiency reporting, planning, testing and deployment of operational assets, and business process optimization.

• Strategic Planning and Leadership including training, talent development, project planning & execution, quality assurance management, and multi-site operations.

• Technical experience- Microsoft Office Suite, G-Suite, JIRA, Salesforce, Kazoo Performance Management Tools and proprietary entry and reporting systems (ACE & PEP).

• Talent Development- Grew and development of over 200 associates including titling, job descriptions, career pathing, and compensation. Drove mentorship program.

• Operations Management- Process improvement, Root cause solutions, BAU Production management, management through metrics, quality control, and reporting.

• Product Development- Internal and external system and data enhancements, Sprint planning sessions and Scrum Product owner.

• Customer Success- Supported commercial and client engagement teams on renewals, upsells and client retention.

PROFESSIONAL EXPERIENCE

Numerator – Chicago, IL

A SaaS-based marketing intelligence firm that brings together advertisements, promotions, and price points that influence what consumers buy and why.

Vice President of Operations - Promotions September 2015 – February 2020

Led our promotional operations facilities across the US, Jamaica, Philippines & India of 200+ employees and responsible for $5MM operational budget.

Managed day-to-day operations and activities including guidance, coaching, planning, and deployment of operational assets, productivity, and efficiency improvements.

Led nearshore and offshore training and recruiting, in turn successfully sunset our legacy entry platforms while consolidating our entry systems into a single-entry platform (PEP). In addition, maintained operational annual savings goal of $500k against COGS and road-map commitments.

Directed and controlled activities including, strategic planning, staffing, budgeting and suggested feedback gathered from teams & upper management on how to enhance and improve our tools and processes. Resulting in timelier deliverables and a 99% accuracy level.

Planned, assigned, and directed work based on company goals and interactions with senior executives and (COE) Center of Excellence initiatives.

Supported client engagement teams responsible for renewals and upsells of existing clients, resulting in a 95% retention rate of $35MM in ARR.

Created Task Force improvement processes to increase staff ENPS participation and overall scores and engagement.

ECRM – Solon, OH

Efficient Collaborative Retail Marketing provides Business Solutions by integrating Process, Vision, and Technology through helping buyers and sellers improve sales, reduce expense and go to market faster and more efficiently.

Vice President of Ad Comparisons March 2009 – September 2015

Promoted to run Ad Comparisons data side of our business and redevelop a complete overhaul of entry systems along with a SaaS client-facing website to provide a syndicated data model for our clients & drive growth.

Managed a team of 50+ data entry employees including implementations around control of planned outputs, data efficiency, customer service and order entry efficiency.

Developed operations projects involving changes within functional areas for new uses of technology while collaborating with development teams on the rebuilding of entry systems.

Grew our promotional data collection\entry at 65% growth with large retailer partnerships helping enrich SLD (Store Level Data) giving us the edge in the marketplace. (9M to 26M records per\yr. from 2010-2015).

Eliminated 20% of sourcing cost by developing digital collections and retailer partnerships on promotional advertisements.

Generated cost control reports, cost estimates, and manpower to facilities requirements forecasts while setting budgets throughout my department.

Collaborated with commercial, client services, analyst and IT teams to coordinate objectives, proposals, and RFPs for client needs and alignments. Over the course of 6 years sales grew at a 30% annual growth rate.

Director of Event Technology January 2002 – February 2009

Promoted to run our Efficient Program Planning Sessions (EPPS) events around the world to deliver a great experience for our clients using ECRM’s platform to capture and deliver timely follow-ups that would expand and grow their business.

Managed a team of 6+ event technology personnel.

Planned event schedules for staff and managed the transportation of company network & event equipment, domestic and international.

Coordinated IT requirements ahead of events with hotel setups and staff scheduling to ensure proper setups were in place during event day.

Provided oversight on all aspects of event technology, recommend procedures and implementing new technologies to support our event clients and staff.

Designed policies and procedures to make events technology more efficient by 10%.

ECRM/ Thumbprint – Solon, OH

Coordinator of Infrastructure & Event Logistics January 2000 – December 2001

Performed over 40+ Efficient Program Planning Sessions (EPPS) across the country & internationally.

Handled event setups, client support, and timely deliverable of data capture at events to provide next day advisability back to our clients at the events for future planning purposes.

Managed event logistics by meeting and exceeding timely expectations for assigned events and projects.

EDUCATION

Cleveland State University – Cleveland, Ohio

B.A. in Bachelor of Business Administration, Information Technology

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