Manager Sales

MELANIE C. MURPHY

*** ****** ******* *****, *******, Georgia 30328

404-***-**** cell, *******@*****.***

RELEVANT EXPERIENCE

Strengths include excellent organizational, leadership, interpersonal and problem-solving skills

Possess several years of tracking, reporting and project management related to lease administration

Skills include: Project Management, Accounting / Finance, Regulation & Tariff Compliance, Customer Satisfaction, Training & Development, Administrative Management, Process Improvement, Information Technology, Policies & Procedures, Reporting and Data Analyst, Business Objects

Establish and cultivate effective business and customer relationships

Highly proficient in Windows XP, Excel, Word, WordPerfect, Power Point, Microsoft Outlook, MS Project, Sobis, Job Cost, JD Edwards, Oracle, Timentry System, FileMaker, FUSE Financial System, PRISM, PeopleSoft, Mappoint, SharePoint, Calendar Creator Plus, IT Constellation Manager Database, IT Paystation Support Database, OPUS Commander Database, Wedat, Paystation Support Database, CARDS Database, Microsoft Office, AdHoc Reporting, Business Objects Reporting, DocTracker, Access, Convergys, Care billing system and database creation & management

Consistently received outstanding evaluations in all positions held for achieving corporate objectives

EXPERIENCE HIGHLIGHTS

CONSULTANT, July 2002 to Present (clients listed below)

AT&T (contract) April 2010 to Present

IT Deployment Manager/Estimator

Managed all the budget for Retail Channel Support and Deployment teams

Provide estimates for projects that was impacted by the Retail application we supported

Created weekly status report for budget and updates regarding projects that were impact by application

Attended daily projects calls for status update regarding projects that was supported by Retail Channel Support

Applied leadership skills regarding projects from the IT

Prepare monthly and weekly deployments reports for projects for the Retail

Effectively managed communications with/between all members of the IT Support and customers

Deployments and support during pilots for Retail Stores

Developed reports in Business Objects and excel reports that are used daily to deploy equipment for stores

Database used daily, Constellation Manager, Deployment Database, OPUS, PRISM, FUSE, TOAD, Change Request Tool, Project Status Report, and BOLT estimation

Documented process and procedures for IT Deployment Manager position

Designed the lay out the Deployment Database and work with the developer create the database, for configs used for OPUS

Conducted weekly conference calls regarding project status updates

AT&T (contract) September 2008 to January 2010

IT Deployment Manager

Manage all device that are deployed to the Retail Stores for experience equipment

Single point of contact between vendors and ITSIP regarding deployment of new technologies

Track all new equipment installations, replacements and removals in new and existing stores

Managed device information distribution (hostname, serial numbers) to ensure they are loaded into back-end systems;

CARDS and Constellation Manager

Ensure vendors get the necessary artifact/information to complete installations in a timely manner (OPUS ID’s serial numbers, etc)

Track all new equipment installations, replacements and removals in new and existing stores

Managed hardware reception at the store where it is to be installed to verify bundled hostnames computer names, and make sure the right serial numbers are entered into the back in case there are discrepancies between what devices were expected and those that were actually shipped out

Applied leadership skills regarding projects from the IT SIP group in testing the database for CARDS Database

Prepare monthly and weekly deployments using SharePoint web-base database for the all Retail Stores for Permit and Non-Permit stores. Build deployment website using SharePoint.

Effectively managed communications with/between all members of the IT Support and vendors

Performed monthly audits on databases; CARDS and Constellation Manager to ensure that machine are on line and up-dates of contents is being pushed to machines (IST, ATV walls, Iphone displays)

Coordinate device deployments and support during pilots.

Developed reports in Business Objects and excel reports that are used daily to deploy equipment for stores

Database used daily, CARDS, Constellation Manager, Deployment Database, Wedat, OPUS, Cinglepoint II

Documented process and procedures for IT Deployment Manager position

Designed the lay out the Deployment Database and work with the developer in to help create the database

Prepared weekly reports for the internal vendor and outside vendor

Wrote queries that were used in Wedat for pulling data for retail stores

Reports from business objects were sent out weekly to the outside vendor up-dating them of the equipment being deployed for that week, also reports from business object were sent internally up-dating for stores that were closing

Conducted weekly conference calls with vendors

Cingular Wireless –AT&T Wireless (contract), January 2007 to January 2008

Data Analyst/Reporting Analyst

Prepare monthly metric report using Doctracker reporting and AdHoc, Business Objects reporting for the purpose of cell tower lease administration.

Gathered requires from the manager requirements

Creating new reports for Business Objects reporting and testing the new reports.

Document process and procedure for reporting lease related data.

Create templates in Excel for the reporting purposes.

Update lease information in SharePoint.

Prepare presentations for meetings with upper management.

Software used includes Cinglink, SharePoint, Doctracker, and AdHoc Reporting, Business Objects.

Special Projects

Georgia Department of Early Care and Learning

Bright from the Start, November 2006 - January 2007

Accountant II (contract)

Processed monthly grant invoices to grantee via PeopleSoft A/P system.

Performed professional accounting duties such as recording financial transaction, preparing standard accounting reports and providing information to auditors and other third parties.

Prepared amendment contract for the grantee and year budget reports.

Prepared grantee’s contracts and budget reports and reconciled grantee monthly expense reports.

Software used included Excel, Word, Outlook, PeopleSoft, and Document Direct.

Church's Chicken Corporation, July 2006 - November 2006

Franchise Sales Manger/Project Manager (contract)

Managed the design, development and distribution of all sales, advertising and promotional effort related to domestic franchise and sales.

Managed the on-going development & execution of the qualification/selection process.

Championed qualified franchise candidates through the approval process, effectively interfacing with all pertinent members of the executive team to ensure swift processing and resolution.

Coordinated, managed and executed agreement signing events.

Created presentation for signing events and set-up overhead projections for presentation.

Effectively managed communications with/between all members of the sales, development and support teams.

Processed all invoices in the workflow A/P system Convergys.

Managed the application and execution of existing systems/processes.

Revised all sales reports.

Ensured that accurate & timely delivery of varied sales/development reports within the department as well as to/form external support personnel.

Software used included Excel, PowerPoint, Word, Lotus Notes, Convergys.

CWK Networks, January 2006 – June 2006

Events Project Manager (contract)

CWK Network, Inc. produces the Emmy® award-winning Connect with Kids television series – 10 programs each year, targeted to parents about the issue’s kids face every day. These inspiring half-hour specials feature real kids sharing their true stories, broadcast on 60 television stations throughout the country — ABC, NBC, CBS and FOX affiliates – reaching 65 percent of U.S. households. Stations air the Connect with Kids programs in quality timeslots, which the programs often win in audience viewership.

Coordinated events related to production and site visits.

Cox Communications, August 2004 to August 2005

Buyer (contract)

Purchased telecommunication equipment, parts etc.

Participated, under minimum supervision, in broad assignments requiring originality and ingenuity with latitude for decisions.

Reviewed requisitions, monitored contract compliance with established agreements.

Interacted with end users at Cox systems and corporate, accounting, senior management and suppliers.

Worked with suppliers in expediting purchase orders to insure timely deliveries of the correct products.

Handled solicitations of formal and informal bids for requested good and services, taking into account price, terms, delivery, compatibility, total cost of products and the supplier’s ability to meet their responsibilities.

Responsible for the ethical execution of duties required to provide for receipt of products and services to the system locations and corporate.

Worked on special projects for the department.

BellSouth, June 2004 to August 2004

Project Coordinator (contract)

Reported to Director of Network / Deployment E&E, with accountability for project coordination and quality control of assignments.

Participated in corporate level meetings, processes status reports, and distributed to Director.

Created spreadsheets for Project Managers conveying project testing and status information.

Paid invoices for projects and implemented budgets.

Jones Lang Lasalles, July 2002 to October 2003

Project Manager/Accounting (contract)

Applied leadership skills to oversee diverse project management functions while reporting to Director.

Processed surveys involving vendors and downloaded surveys into database.

Interacted with vendors regarding bids.

Processed monthly accounting procedures including invoicing for Wachovia, Cingular and sign change for Wachovia and First Union.

Provided sales support for five senior project managers including completing proposals.

Processed monthly account reports in a timely and efficient manner.

Reorganized accounting procedures to improve overall operational process.

Utilized skills to conduct training of new and inexperienced employees.

Completed all assignments in a timely and efficient manner to high quality corporate standards

CINGULAR WIRELESS / BELLSOUTH, June 1995 to July 2002 (permanent/fulltime employee)

Financial Analyst/Project Manager, June 1999 to July 2002

Managed Fortune 500 companies on a day-to-day basis from point of service to end user.

Coordinated with local sales professional throughout southeast to facilitate revenue sales throughout gold website.

Attended implementation meetings.

Completed all accounting for Global Account Implementation Department.

Generated monthly reports for department analyst monthly status, accounting reports, accounts assignments, signed contracts report, accounts receivable and made adjustments in Native Compass on invoices that were invoiced incorrectly.

Coded all invoices for accounts payable to be paid in Oracle.

Ensured all reports were distributed each month.

Processed payroll weekly.

Ran monthly reports for inventory and handled inventory, and sent out monthly report to Field Manager.

Flagged Global Account in “CARE” account for CBS and Telegence billing and created report for IT for ASCII Tape.

Flagged Accounts for Mableing, do Activation, ESN changes, etc., for carriers and SBC, and handled requests that came from Dallas for CBS.

Special Project: Setup all training programs for new systems: Telegence, CBS, Compass, Oracle, SMARTS, VISTA, and Compass Business Object.

Handled training within our department for all new systems, and helped train Dallas group in our CARE billing system.

Worked with conversion team, Compass, Business Object Team to ensure smooth transition for global accounts.

Supported Fortune 500 companies, ESN changes, ordering equipment, flagging accounts for Mabel, for consolidated billing though TSI.

Project Manager, June 1999 to January 2001

Commended by BellSouth for raising $143,000 during 2000 United Way Campaign involving entire Mobility Department. This included extensive interaction with department employees at all levels to promote United Way.

Completed all accounting for National Accounts Departments.

Prepared monthly budgets, as well as proposals for accounts to generate new sales.

Processed timely and efficient payment of all departmental bills and made all bank deposits.

Processed settlement payments on accounts and posted payments to customer accounts.

Engineering Administrator /Specialist, August 1997 to June 1999

Processed invoices monthly, including employee vouchers, purchase orders, project tracking and monthly budget reports.

Managed weekly payroll, entering time sheets to JD Edwards system and maintained employees’ time off, overtime, vacation, sick days and holidays.

Maintained “available properties” database and mapping system.

Oversaw “void file” maintenance and completed log of void sites.

Supervised cell site photo library, archived and obtained photos of newly completed projects.

Researched and gathered information for site co-location, including FAA and FCC filing, site plans, title work, tower drawings and original leases – provided copies of information and letters to co-location customers.

Handled “original lease” routings, ensuring proper signatures and all pertinent information were in place and tracked all leases in spreadsheet form until completed.

Network Facilities Administrator, June 1995 to August 1997

Analyzed and researched department facilities bills for accuracy and tariff / contractual compliance.

Implemented payment approvals or denials, negotiated and/or resolved billing errors.

Monitored tariff changes, special assemblies, cellular agreements and other interconnect issues which impacted engineering and facility expenditures.

Placed bids and facilities orders.

Recommended alternatives whenever required.

Ordered Meglink and Trunks for the cell site.

Reviewed site plans with LEC and IXC identities for onsite trenching or conduit requirements.

Tracked / coordinated facilities and installation with engineering, construction and operations groups.

EDUCATION / TRAINING

Associate of Science in Accounting and Computer Programming, Kerr College, Augusta, GA

Associate of Business and Accounting, Augusta Tech, Augusta, GA

101 Essentials of Project Management

Eastern Airlines / Flight Attendant Training

FAA and FAR policies and procedures; Emergency Plans and Procedures; and Aircraft Specifications for 757, DC-10, DC-9, Dash-8, Airbus 300; Airline Operations Training; Ticket Training; Ticketing, Gate and Ramp Operations; Baggage Services; and Computer Operations.

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