Customer Service Food Safety

Jessica Jonas

Escondido, CA 760-***-**** ***********@*****.***

I feel that I am well suited for this position because I enjoy helping find easier, more efficient solutions in any situation. Organizing is a passion of mine and I enjoy being able to use that enthusiasm in my professional career.

As you can see from my resume, I prefer to stay working for the same company for at least a few years. I think loyalty and truly enjoying where you work is important. Working for JPMorgan Chase for over five years now has given me the opportunity to grow both personally and professionally.

I am interested in the services your company offers, have the ability to fill the position well, and am eager to learn new skills associated with the position. Overall, I hope to build a lifelong career with your company and look forward to the new experiences that come with change.

Education

Mission Hills High School, San Marcos

May 2012

High School Diploma

Palomar College, San Marcos

EMT

Skills

●Operations Management

●Proficient in Microsoft Office

●Office Organization

●Account Customer Service

●Self-Motivated

●Quick Learner

●Resourceful

●Punctual

Problem Solver

Professional Experience

JPMorgan Chase

October 2018 - Present

Lead Associate of Operations

●Coordinating ATM operations

●Training Associate Bankers

●Reviewing policies and updates with entire team

●Assist customers with bank technology

●Find solutions for customers/employees

●Ensuring branch interior/exterior signage is up to date

●Coordinating vendor issues/requests

JPMorgan Chase

July 2015 - October 2018

Bank Teller

●Giving personalized customer service

●Maintain a balanced cash box

●ATM Servicing - Fixing jams, filling ATMs with cash/settling deposits when needed, processing customer claims, contacting vendor

●Completing monthly online policy training

●Being aware of customer behavior and processing necessary bank documents

●Use of standard bank software/websites: TellerExpress, FSD, Chase Answers

●Data entry

●Account Servicing - Researching customer claims, calculating account balance/payment history

●Suggesting bank products that could help customers achieve their goals quicker/easier

●Following bank safety procedures

Rubio’s Coastal Grill

March 2011 – March 2016

Shift Manager

●Vault Management - Cash register balancing, processing deposit settlements

●Customer Service - Handling customer complaints, processing necessary forms

●Schedule Coordinating - Managing call outs, covering future shifts

●Inventory - Counting morning inventory, processing food order, determining if the store can loan out supplies to another location

●Payroll Maintenance - Finding missed payments, ordering shoes through payroll, direct deposit assistance

●Shift Managing - Menu knowledge, Opening and Closing the restaurant, managing 6+ employees, following food safety and ECOLAB procedures, preparing catering orders

Contact this candidate