Mohamed Hassan

Personal Information:

Date of Birth: 10.05.1984 Phone: +971-**-*******

Place of Birth: Alexandria, Egypt Email: Hassan_elmd@hotmail Work Experience:

Assistant Manager Deli Restaurant (May 2017 – March 2020) Armani Hotel Dubai

Receiving feedback and handling guest complaints to ensure guest satisfaction, maintaining professional restaurant image, Working within the team to ensure food quality and standards, conducting training program with the team, Coordinating with restaurant manager for everyday operation and maintaining financial and administrative records. In room Dining Supervisor (September 2013-May 2017) Armani Hotel Dubai

Maintain standards of food & beverage quality and guest service quality. Complete preparation work in accordance to departmental standards Ensure timely orders’ deliveries and guests’ satisfaction. Achieve budgeted revenues & expenses and maximize profitability related to the food & beverage department. Conducting the trainings with the team (Upselling, F&B standards and Sommelier), Handling duty emails and calls, etc. Waiter Armani Deli Restaurant (November 2011- September 2013) Armani Hotel Dubai

Handling floor operations during Lunch and Dinner services, Ensuring the guests’ satisfaction. Working within the team for achieving the high revenue. Managing the Wine store, etc. Food and Beverage Waiter to Captain (2008 - 2010)

Four Seasons Hotels & Resorts, Egypt (Alexandria, Sharm Al Sheikh, Cairo) Greeting and welcoming the guests promptly in a warm and friendly manner, Anticipating any unexpected guest needs and reacting promptly and tactfully. Working with fellow staffs and manger to ensure that the restaurant achieves its full potential

IT specialist

Net Planet IT Company, Alexandria, Egypt.

Providing Hardware & software assistance, Networking, Basic programming, etc. Education:

September 2001- June 2005

Alexandria University, Egypt

Bachelor degree,

Major: Commerce

Skills:

• Language: Arabic – Native, English – Fluent

• Computer & Software: MS Office, Outlook Express, Opera PMS, Oracle, FMC, ERP, GLS, Micros.

• Driving License: UAE, Egypt

Training and certificates:

• Learning coach

• PIC Food and beverage hygiene Training.

• WSET (Wine & Spirit Education Trust) Sommelier Training level 2

• TSA upselling training (Driving Business performance)

• Concierge on job daily trainings

• LQA trainings (every quarter)

• ERP and FMC system

References are available upon request.

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