Manager Customer Service
Resume:
A well groomed, Travel & Tourism N* Certified, Computer Literate and Customer Service NQF Level 5 with 6 Years working experience in the hospitality Industry. Competent in the use of Popular Hospitality business intelligence Software like Apex. Panstrat Loventis and Semper. Unflappable under pressure and capable of taking on managerial position.
19 – May 1986 : 860********** SOUTH AFRICAN
96 Koos De LaRey, Pretoria North, 0128
QUALIFICATIONS -
MATRIC : 2004
TRAVEL & TOURISM SERVICES : N 5 - 2007
CATHSETA Customer Service : NQF level 5 - 2013
FUTURE STUDIES : Bcom Management
OTHER LEARNING AREAS
Office Procedures : N5
Entrepreneurship : N5
Communications : N5
Tourist destinations : N5
Travel Services : N5
PROFESSIONAL CAPABILITIES
Operational Level
• hotel reservations, ground transportation
arrangements such as car rentals, limo services,
catering, etc…Maintaining the customer,
supplier, and the inventory mastefiles
• Quotations and Invoices
• Selling Accommodation
• Liaison between the customer and various
departments.
• Handling complaints
• Monthly Reports
• Switchboard Operating
Supervisory and Management Level Skills
• Guest Relations
• Duty & Shift Management
• Quality Monitoring
• Planning unexpected arrivals
• Monthly Reporting
Areas I Am Competent in
• Hospitality Software: Apex. Panstrat Loventis
and Semper
• Customer Service
• Deadline oriented tasks
• Communication and reporting
• Document solutions and filling
Duties:
• Manage and produce member correspondence through newsletters, email blasts, event invites, etc. in
partnership with the Community Manager
• Keep front desk and reception area clean, organized
• Under Corporate Operations Strategist supervision, ensure space is set properly, clean and functioning, notify the Corporate Operations Strategist of any issues
• Attend to multiple companies’ needs at any given moment through multi-tasking
• Liaison with Corporate Operations Strategist to provide welcome packages and assist with member needs
• Accepts and takes responsibility to distribute packages, sort mail and deliveries
• Greet and welcome all members, potential members, guests and VIPs
Offer water/coffee/assistance to all upon arrival.
• Reservations,
• Checking in and out of guests.
• Marketing of the lodge telephonically and via
emails
• Guest complaints handling.
• Shift Supervision End of day cash ups between
reception and restaurant.
• Preparation of monthly rosters.
• Working on OTAs.
• Room Checks.
• Switchboard Operating.
.
• Guest Rooming
• Conduct Courtesy Calls
• Inbound and Outbound Calls
• Guest Reservations,
• Checking in and out of guests.
• Marketing of the lodge telephonically and via
emails
• Making Car Rentals for Guests.
• General Reception duties.
• Reservations.
• Welcoming Guests & Preparation of Morning
welcoming Coffees.
• Night Auditing.
• Processing of final guest bills upon check out.
REFERENCE CONTACT DETAILS:
Cajori Hotel & Conferences
Reception Manager
Gloria Motloutsi
Phone: 073*******
General Manager
Isabel Hadebe
Phone: +27-73-163-****
Ascot Hotel
Reception Manager
Tel – 011-***-****/ 061-***-****
Workshops 17 Sandton Co working space
Community manager:
Charl Ochler
Contact: 010-***-****
Tower Group recruitment specialists
Tisetso Mokoena
Contact: 011*******/ 060*******
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