Customer Care Front Office
Resume:
Lovely Lacsa
R e c e p t i o n i s t S e c r e t a r y A d m i n i s t r a t i o n n
Profile
A creative, resourceful and
dedicated individual, able to
adapt priorities and maintain
a positive attitude and strong
work ethic. Performance
driven with extensive
experience in facilitating
support service, able to plan
organize and enjoy
challenge of problem
solving. With proven ability to
work proactively, attains
goals and multi task with
ease.
Contact
PHONE:
WEBSITE:
EMAIL:
***************@*****.***
WORK EXPERIENCE
Figaro
Receptionist / Admin / Secretary
April 2017 – Present
Maintaining positive and professional attitude toward customer at all time, responding promptly to customer inquiries.
Communicating with customers through various
channels, acknowledge and resolving customer
complaints. Ensure customer satisfaction and provide professional customer supports.
Processing orders, and keeping records of customer transactions, comments and complaints.
Handle all Secretarial / Administrative task and ensure efficient support to our Supervisor.
Archiving of all the documents in the system server
(emails, Internal and external distributions, requests, clarifications and notifications).
In charge in cash register / cash payment or card transaction.
Receiving office internal and external mail, sorting and distributing to concerned person.
Maintaining and keeping vacation records, sickness days, and leave applications.
Answering and screening telephone calls in a
professional and timely manner and taking accurate messages with a high degree of professionalism and courtesy.
Compile data for reports/ confidential documents, store and retrieve management data for the preparation of special and recurring reports as needed.
CASHIER / SALES cum RECEPTIONIST
Shampoo Beauty Salon – Abu Dhabi
March 2014 – March 2017
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Answered and screened telephone call in a professional and timely manner, taking accurate messages with a high degree of professionalism and courtesy.
Responsible for providing excellent customer care and assist their needs and inquiries.
Maintain client’s records.
Contributes to team effort by accomplishing related results as needed.
Recommends potential products and services to our customers.
Ensure safe and clean reception area.
Helps and organize/ arrange day to day appointment, helped staff when needed.
Develop, organize and conducting inventories and ordered product for internal use and retail sale.
Assisting management operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies.
Answered questions regarding store and products, while maintaining knowledge of current sales and store
promotions.
In charge of opening/closing shop and register while managing all employee's daily activities
Service Crew
Red Ribbon Incorporation - Sta. Maria Bulacan, Philippines May 2012 up to March 2014
Responsible for food preparation, customer service, and maintaining cleanliness.
Greet customers entering establishments taking orders, answering to inquiries, preparing dining areas.
Ensuring quality control, maintain clean and orderly checkout areas.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Resolve customer complaints.
SKILLS
Office Management / IT Skills
Documentation/ Document controlling
Organization / Time Management skills
Proficient in Microsoft Word, Excel, Outlook applications Excellent Communication skills / Team Player
TRAININGS AND SEMINARS
Seminar/Workshop and Practicum Immersion
Covering Vessel Familiarization
Front Office Operations
Food and Beverages Services (w/ TESDA certificate)
Housekeeping Services, Basic Safety on the Ship. CERTIFICATES
Japanese and Italian Cuisine
ICI College Santa Maria, Bulacan,
Philippines.
Hotel Exposure
Housekeeping Procedure training Center -
Pulung-Buhangin Santa Maria, Bulacan,
Philippines
Contact this candidate