Customer Service Sales

ROSALYN T. OLESCO

********@*****.***

Mobile no. (+971) 054*******/whatsApp (056*******)

WORK EXPERIENCES:

LET’S GO GYM FITNESS AND SPA CENTER

** **. ******, *** ***** Technip Tower, Abu Dhabi UAE

MEMBERSHIP CONSULTANT/RECEPTIONIST

SEPTEMBER 1,2018- PRESENT

Primary Function:

To Sell Gym Membership and achieved monthly budget unit or revenue and deliver excellent customer service all client visit the facility

Duties and Responsibilities:

Generate fresh leads

Calls for new and old prospect to offer membership and services

Responsible to handle different kind of client

Get referral to new and old member and convert into sale.

Service call for active members and non-active members.

Responsible to maintain the good moral of our company.

Assisting in reception to answer incoming calls, inquiry and concern of members

Provides Excellent Customer Service to keep and value loyal customer.

ARAMEX FUJAIRAH UAE

JULY 1- 30, 2020 (1 MONTH)

RECEPTIONIST CLERK

Primary Function:

Phone Calls incoming delivery item to customer and inform that their item is available and ask them if the they want to pick up in Aramex branch or send to their location.

Duties and Responsibilities:

. Call the customer to inform the item is ready, and ask the exact location and landmark.

. Update In the system and put some notes as much as possible for reference

And make sure put the item at the right designated area or place.

. Arranges all item in some designated area and check why still not deliver or pick up.

FITNESS 360 HEALTH CLUB, AC SPORTSFIT- LALS GROUP LLC UAE.

Lulu Mall, Fujairah UAE

MEMBERSHIP RETENTION CONSULTANT/RECEPTIONIST

May 6, 2014 – May 6, 2018 (4 YEARS)

Primary Function:

To Sell and Renew Gym Membership, as Receptionist answer all incoming calls and email, and we deliver excellent customer service to all client visit the facility

Duties and Responsibilities:

. We need to sell gym membership and explain the important to have fitness life

. Gather leads to have new prospect to join in the gym.

. Make Calls to new prospect and old Members to join and renew

Membership and others services.

. Assisting kids Class and other Special events outside like in school, offices and Malls.

. After join make service calls, to update all members about the services and

Incoming events in the gym to maintain the excellent customer service.

. Give proper communication to all members especially to all expired members.

HORIZON FITNESS LLC

Muscat, Oman

FITNESS RELATIONSHIP EXECUTIVE (F.R.E)

February 10, 2011- February 6, 2013 (2 YEARS)

Primary Function:

To Assist the Gym Facility Department, Head of Membership and Customer Service Department and To Sell Membership and promote other services and products of Facilty.

Duties and Responsibilities:

Being a Front Liner of facility we make sure that we give good impression to all.

Be pleasant and be attentive for what the needs of all client.

Responsible to handle different kind of costumer

Responsible to maintain the good moral of our company.

To Sell Membership and promotes packages, services and products.

Provides Excellent Customer Service to keep and value all the loyal customer and new members of facility.

ACCOUNTABILITIES:

Handling all inquiries thru phone and walk in.

Follow up calls to all active and non active members.

Ensuring no entry granted for members with expired membership and no facility usage in case of expired services.

For Membership formalities we make sure that all requirements of membership is complete and standard for company regulation.

Update Schedule and Appointment of client and fitness Instructor, to ensure that we give individual schedule of all clients that takes personal training and other services

Daily Accounts Process & Ethical Cash Flow to process all types of transaction, thru mode of payment, and to make sure that the daily sales is correct and secured.

We need to prepare and ensure that the facility is ready to serve for all clients and to make sure that all machinery and equipment are in good condition and safe to be use.

Excellent Customer Service. To give excellent customer service to the entire client, in terms of needs and wants of individuals, and to become regular members and loyal customer.

QUICK SILVER TRADING COMPANY at STAR APPLLIANCE CENTER

SM Makati Branch Ayala Makati City Philippines.

SALES PROMOTER (Sony PlayStation, Nintendo, Games Accessories)

FEBRUARY 2004- APRIL 2010 (6 YEARS)

Primary Function:

TO PROMOTE AND TO SELL THE PRODUCT, AND GIVE EXCELLENT CUSTOMER SERVICE.

Duties and Responsibilities:

Responsible to know product knowledge

Responsible to make sure that no losses or missing product

Monitoring and daily inventory of stock

Know different types of transaction and mode of payment

Know to handle different types of customer

Know and understand the promotional and events of store

Follow the rules and regulation of company

Other WORKING EXPERIENCES:

2003 SALES PROMOTER of Candy Mix Party favours.

TOY KINGDOM, SM Las Pina's Branch Paranaque City and

TOY WORLD, SM Makati Branch Ayala City.

2000-2002 Part time Sales Counter Crew in 2 years at

Senior Miguel’s Dinner

Intramuro’s Manila City.

2000 Service Crew in 5 months at BROWNIES UNLIMITED

SM North City, Quezon City.

1996 Service Crew in 5 months in GOODAH FOODHOUSE

Annapolis Greenhill’s, San Juan Metro Manila.

PERSONAL INFORMATION:

BIRTHDAY: December 30, 1978

RESIDENCE: 114 C. Benitez Rosan St, Cubao, Quezon City Philippines.

CIVIL STATUS: Single

AGE: 41 yrs. old

HEIGHT: 150cm

WIEGHT: 57KG

CITIZENSHIP: Filipino

LANGUAGE SPOKEN: English and Tagalog

SPECIAL SKILLS: Computer Literate, MS WORD, EXELL and OUTLOOK EMAIL

Know how to use Cash register and Credit card machine.

Multi-tasking, willing to learn and cooperative.

Prepared to handle pressured.

EDUCATIONAL BACKGROUND:

ELEMENTARY: P.BERNARDO ELEM., SCHOOL

1985-1991 P. TUAZON BLVD., QUEZON CITY

SECONDARY: P. BERNARDO HIGH, SCHOOL QUEZON CITY

1991-1995 P. TUAZON BLVD., QUEZON CITY

COLLEGE: BS. COMPUTER SCIENCE

1997-2002 CENTRAL COLLEGES OF THE PHILIPPINES

#52 AURORA BLVD., QUEZON CITY

UNDERGRADUATE

REFERENCES:

Mr. Edison Escano, Membership Manager at Fitness 360 Gym in Mazaya Center.

Sheik Zayid Road Dubai UAE. Mobile No. 050*******/056*******

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