Manager Project
Resume:
Michael Acob Manzano, CSM CSPO CSP ITIL
Senior Manager / Senior Project Manager / Head of Support & Maintenance Agile Trainer / Agile Coach / Scrum Master / Product Owner Lot 9 Block 15 Phase 2, Cyberville Subdivision, Barangay Santiago, General Trias, Cavite 4107 +639**-***-**** https://www.linkedin.com/in/mmanzanotech/ ************@*****.*** Summary
Highly accomplished Senior Manager with a proven track record of 12 years managing and delivering complex IT and business projects and transforming creative ideas into workable solutions with budgets ranging from a few thousands up to 2 million U.S. dollars. Over 21 years of IT experience in creating and implementing ground up and enhancement solutions for full stack open source and enterprise Agile and Hybrid Waterfall projects. Subject matter expert possessing both functional and technical knowledge of complex financial technology and e-commerce systems and adds value through proactive decision-making and business process re-engineering. A respected manager and coach, adept at assembling and motivating teams of 15 direct report IT professionals of varying skill levels and up to 96 IT professionals for projects in a matrix organization. Skills
Industry Knowledge
o Financial Technology – Banking, Loans, Securities, Insurance, eCommerce, Cryptocurrencies o Communications – Telecommunications, Advertising, Gaming, Electronics o Products – Fast Moving Consumer Goods, Retail, Automotive, Industrial o Others – Travel, Health, Public Service, Defense
Management
o Agile Project Management – Scrum, Kanban, XP, Lean, Six Sigma, RAD, LeSS – 14 Years o PMBOK Project Management – 12 Years
o Business Analysis – UML – 14 Years
o Software Engineering – TDD, BDD – 21 Years
o Team Management – Offshore, Onshore – 12 Years
o Solutions Architecture – TOGAF – 12 Years
o Service Delivery – ITSM, ITIL – 12 Years
o Business Development & Contracts – 8 Years
o Strategic Planning – 7 Years
o Digital Transformation & Design Thinking – 2 Years
Technical
o Data Science – R – 1 Year
o Automation – UiPath RPA – 1 Year
o Low Code Full Stack Development – OutSystems – 1 Year o Mobile Full Stack Development – Android Studio (Java), Objective C, Swift, SQLite – 10 Years o Open Source Full Stack Development – LAMP, PHP (CI / Laravel), Python, Java, JS, HTML5, Bootstrap – 10 Years o ERP Full Stack Development - .NET, C#, ASP, SQL Server, SSIS, SharePoint, Oracle, Netsuite, SAP, Dynamics, Salesforce – 7 Years
o Development Operations – GitLab, Jenkins, GitHub, BitBucket, TFS, Hudson, CircleCI – 9 Years o Project Management Tools – MS Project, Jira, ServiceNow, Red Mine, Rational, Trello, Asana – 12 Years o Cloud Computing – AWS, Hadoop, Google – 3 Years
Page 2 of 4
o Communication Tools – Skype, Viber, Whatsapp, Zoom, Slack, Mattermost, Sametime, Discord, MS Teams – 12 Years
o Quality Assurance – Manual Testing, Pytest, Selenium – 8 Years o Design & Presentation – MS Office, Visio, Adobe, InvisionApp, LucidCharts, XMind – 9 Years o Blockchain – Hyperledger, Fabric, Sawtooth, Iroha, Go – 1 Year o Content Management System – WordPress, Magento, Sitecore – 5 Years o Security Management – Kali Linux, UTM, Security Audit, Vulnerability Assessment, Penetration Testing – 3 Years o Virtualization – VMWare, Citrix – 2 Years
o Middleware – IBM MQ, C, C++ – 3 Years
Professional Experience
Head of Support & Maintenance, DB Results / Cloud Development Resources, Mar 2019 to Mar 2020 o Managed 15 FTEs (Support Developers, QAs) at Manila office supporting the following applications:
Metrobank Card Corp Integrated Card Origination System (ICOS) & Novus (Credit Card Processing)
Manulife Automated Tax Reform System (ATRS) & Online Ordering System (OOS)
Globe eRFC & DASH Asset Management Systems
Globe OutSystems Workforce Management System (oWFM)
Globe Service Unit Liquidation (SUL) & Material Liquidation Form (MRF)
Globe Vicinity Shuttle Booking Services
Globe Volunteering Activities App
Globe EVA / HRApp HRIS
DBResults Support & Maintenance Business Initiatives for United States, Hong Kong and Australia o Executed Kanban activities with Support Teams (Incident Management, Problem Management, Backlog Planning, Standups)
o Coordinated deliverables with the clients’ Technical Teams (i.e. Network, Security, Database, Development, Operations & Service Delivery Teams) for Production deployments
Senior Project Manager / Senior Consultant, Brickworx, Jan 2013 to Feb 2019 o Managed 7 to 22 FTEs per project (Scrum Masters, Developers, UI/UX, Business Analysts, Support Analysts, QAs, Technical Writers, Infrastructure Engineers) implementing the following projects:
JG Summit Digital Transformation (including Customer Journey and Design Thinking), Robinsons Bank Deposits Program (6 projects including Personal Online Banking and Mobile Banking), Robins Bank Loans Program (5 projects including Car and Housing Loans), Agile Training for Scrum Masters – 12 FTEs (Team located at Manila); Nov 2018 to Feb 2019
Alternative Media Agile Roll-out, Jira Deployment, Compare Group APIs – 14 FTEs (Teams located at Manila, Sydney, Melbourne and Jakarta); Jul 2018 to Nov 2018
Johnson & Johnson Asia Pacific Distributor Management System, Salesforce Mobile App – 16 FTEs
(Teams located at Manila, Jakarta, Bangkok, Kuala Lumpur, Ho Chi Minh and Singapore); Extensively traveled to team offices; Rolled out system to 52 Indonesian distributors and 37 Thai distributors; USD 3M Budget; Feb 2018 to June 2018
Johnson & Johnson Geo-Mapping (Google Maps API) for Distributors – 11 FTEs (Team located at Jakarta); Feb 2018 to Jun 2018
Salarium Payroll V3.0, SalPay Cryptocurrency & ICO – 19 FTEs (Teams located at Manila and Belgrade); PHP 12M budget; Oct 2017 to Jan 2018
Marriott Schedule Reservation System, Insurity Policy Application – 12 FTEs (Team located at Manila); PHP 5M budget; Feb 2017 to Aug 2017
Insurity Web App for Switzerland Clients – 7 FTEs (Team located at Manila); Feb 2017 to Aug 2017
Paycent Payment Gateway, Paycentos Cryptocurrency – 19 FTEs (Team located at Manila); PHP 18M budget; May 2016 to Dec 2016
Page 3 of 4
Created PMO office from the ground up
Initiated Steering Committee comprised of C-level executives
Formulated a product roadmap of 33 products for launch to Singapore, Philippines, United Arab Emirates, Indonesia, Malaysia and Russia
James Hardie PH Salesforce CRM, James Hardie SFDC Web and Mobile App, Canon PH Salesforce CRM and SFDC Mobile App – 7 FTEs (Team located at Manila); PHP 2.5M budget; Mar 2016 to May 2016
Innerworks App Refactor, Practice Fusion, Marketo, Medx / Ringadoc, WorkCare, Saudi German Hospital, PHH Home Loans, Pixel Jobs, Tower Fund Services, Hardboot, Crossfit, AdoboMall – 18 FTEs
(Team located at Manila); PHP 5.M budget; Aug 2015 to Jan 2016
New Oriental Group Gaming Platform Development & Integration & Network Infrastructure Setup for Midas Mobile Betting Game, NOG Phone Betting Game, Live Dealer Games (Playtech), Live Dealer Studio, NOG Marketing & Advertising Collaterals, NOG Gaming Analytics, NOG Penetration Testing & Network Hardening – 20 FTEs (Teams located at Manila, Hong Kong and Guangzhou); PHP 10M budget; May 2015 to Jul 2015
Sears Canada Legacy Systems Upgrade – 19 FTEs (Teams located at Manila, Vancouver and Montreal); Oct 2014 to Apr 2015
Publicis Groupe Regional IT Management System, SharePoint Sites for Subsidiaries (Leo Burnett, Saatchi and Saatchi, Starcom Mediavest, Vivaki, Zenithoptimedia), Media Billing System, Advertising Campaigns Tracker, Custom Payment Gateway, Payment and Payroll Encryption, SMS Portal, ERP Maintenance (BCC, Maconomy, ReadSoft, SAP), Network Hardening, Virtualization – 22 FTEs (Teams located at Manila, Hong Kong, Ho Chi Minh, Sydney, Chicago and Paris); Dec 2013 to Oct 2014
Initiated Steering Committee comprised of C-level executives
Created the Centralized Technical Support Group for Asia Pacific to support technical queries within the region
HSBC HK & AU Website Refactor & Reskin - 8 FTEs (Teams located at Manila, Hong Kong, Guangzhou, Krakow and New Delhi); USD 2M budget; Jan 2013 to Jul 2013
Initiated Steering Committee comprised of VP & AVP executives
Project Manager / Consultant, oDesk, Aug 2010 to Dec 2012 o Managed 9 to 19 FTEs per project (Developers, Business Analysts, QAs) implementing the following projects:
Philippine Marine Corps Special Interest Websites (Support Our Troops, Disaster Risk Reduction, Close Quarters Battle), Network Hardening, Cyber Security & Network Policies, Data Mining & Feasibility Research for Various Military Technologies; Feb 2012 to Dec 2012
Adecco Human Resources Information System Mobile App – 9 FTEs (Teams located at Manila and Jacsonville); Jan 2012 to Jun 2012
Initiated Steering Committee comprised of C-level executives
Bodog Online Gaming Platform – 16 FTEs (Teams located at Manila, Malaga, Barcelona, Montreal, Vancouver, Costa Rica, Antigua and London); Jun 2011 to Jan 2012
Initiated Steering Committee comprised of C-level executives
Launched Bodog Live Dealer Online Casino Games (e.g. Baccarat, Roulette) to Macau, Hong Kong & China
iZone Online Marketing Portfolio, iZone eCommerce websites (Officiallegalforms, Freedownloadzone, Helpgurus, Areze, Mp3musichq), SEO / SMM / PPC Marketing, Network Hardening – 16 FTEs (Team located at Manila); Aug 2010 to Dec 2010
Software Project Manager, Lexmark R&D, Nov 2008 to Jul 2010 o Managed 96 FTEs (Developers, QAs, Infrastructure Engineers) at Manila office implementing the following projects (PHP 100K to PHP 7M budget per project):
Multi-Platform Inkjet Printer Driver (7 Printer Models)
Multi-Platform Laser Printer Driver (17 Printer Models)
Lexmark Bundled Productivity Applications (Printing, Scanning, Email Sending, Faxing) Page 4 of 4
o Launched the world’s first touchscreen printer: Interpret S405 o First to have captured the Apple touchscreen market by being the first touchscreen printer launched at Apple stores
o Initiated Change Control Board comprised of project sponsors & stakeholders
Rank and File Engagements, 1999 to 2008
o GXS, Business Analyst, 2008
o eCommerce Philippines, Solutions Architect / Network Specialist, 2005 to 2007 o FutureSoft, Java Mobile Developer, 2001 to 2004
o De La Salle University, Technical Support / Student Assistant, 1999 to 2001 Education
Certifications
o Licensed Insurance Agent (License # 12MP-Q1I2-M123-24Z2), Department of Finance / Insurance Commission, 2018
o Information Technology Infrastructure Library (ITIL License # 5488052.20452082), Axelos, 2015 o Certified Security Professional (CSP License # 15910295), Philippine Society for Industrial Security, 2015 o Certified Scrum Product Owner (CSPO License # 312237), Scrum Alliance, 2015 o Certified Scrum Master (CSM License # 312237), Scrum Alliance, 2014
Trainings
o UiPath Certified RPA Associate, UiPath, 2020
o Professional Certificate in Data Science, Harvard University / edX, 2020 o Certified Ethical Hacker (CEH), EC-Council, 2018 o Amazon Web Services (AWS) Certified Solutions Architect (CSA) Associate, AWS, 2018 o Certified Blockchain Professional, EC-Council, 2018 o Practical Portfolio Management, FWD, 2018
o Project Management Professional (PMP) Review, RCG / Project Management Institute, 2017 o Six Sigma Yellow Belt, Lexmark, 2010
o Apple Product Professional, Macmall, 2007
o Apple Sales Professional, Macmall, 2007
o Competent Communicator, Toastmasters International, 2006 o Microsoft Network Technical Helpdesk, NCO, 2006
o Leadership Training, AIESEC La Salle, 1999
o BCS / ANS COBOL, Metro Data, 1993
Education
o Degree in Computer Studies, Major in Computer Science, Informatics (University of Cambridge / NCC Programme), 2003
o Organizational Communication, De La Salle University, 2001
Contact this candidate