Executive Assistant Customer Service

SUMMARY

Solution-oriented professional with **+ years of experience in client services and operations management. Expertise include quality control, strategic planning, and process improvement. Possesses successful track record of collaborating with diverse teams and streamlining operational workflows while promoting a positive culture in fast-paced work environments. SKILLS & QUALIFICATIONS

Core Competencies: Relationship Management, Project Coordination, Process Improvement, Compliance, Communication, Client Relations Technical: CRM, WMS, SAP, Adobe Creative Suite, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Suite, Wintegrate Personal: Detail-Oriented, Team Leader, Problem Solver, Organized, Resilient and Adaptable in Fast-Paced Environments PROFESSIONAL EXPERIENCE

Client Services/Inside Sales

Ferguson Kitchen, Lighting & Bath Gallery / Redondo Beach, CA / Apr 2014 – Present

• Managed client relations and promoted showroom sales for a home renovation company; serviced 10+ customers per day

• Cultivated relationships with key client accounts; achieved a 99% retention rate among 1700+ clients

• Sold an average of $1M+ in annual revenue (kitchen appliances, lighting, plumbing); tracked sales and followed up on bids by utilizing CRM

• Resolved customer inquiries by phone/email to include pricing, availability, scheduling deliveries, install, exchanges/returns, and special orders Executive Assistant

Delco Sales / Anaheim Hills, CA / Apr 2012 – Apr 2014

• Assisted four principles at a commercial plumbing rep agency while overseeing 13 customer service representatives in the office

• Managed office operations; administered 400+ incoming calls on a daily basis to support sales execution and customer service

• Created and monitored office policies and procedures to ensure adherence to regulatory compliance and improve sustainability

• Executed accounts payable/accounts receivable; served as billing agent to factory-owned material and consigned material Sales Associate

The Inn at Laguna Beach / Laguna Beach, CA / Oct 2009 – Apr 2012

• Supported receptionist and concierge duties to for a 217-room hotel, generating $25M+ in annual revenue

• Managed and produced various revenue reports for management to showcase profitability, staffing, and market trends

• Planned and coordinated premium private parties, weddings, corporate meetings, and events (300+ per year)

• Utilized programs book/reserve wedding parties, create BEO and banquet checks, arrange meetings, and file invoices Customer Service Associate, Distribution Center

Ferguson Enterprises – Corporate Headquarters / Newport News, VA / Jul 2007 – Oct 2009

• Provided customer service to 700+ branches in North America for a global and leading Fortune500 plumbing and home improvement corporation

• Coordinated with vendors, buyers, sales associates, distribution centers, pipe yards, and branches to ensure proper delivery of materials

• Collected and analyzed material test reports; interpreted data, inputted results, and managed database website EDUCATION

Duke University Expected: 2021

Bachelor of Science: Biomedical Engineering

Old Dominion University 2007

Bachelor of Science: Business Administration Concentration: Business Management Nichole Snyder

(714) 399 – 5177 *********@*****.*** Long Beach, CA

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