Store Manager Customer Service

THAO TRAN

San Jose ***** (***) *** – **** *************@*****.*** https://www.linkedin.com/in/thao-tran-a491b6139/

Detail-oriented individual with good interpersonal and excellent customer services skills with integrity. Seeking Medical Billing and Coding Assistant position. Driven and motivated to help the organization thrive. Experienced in customer service and problem-solving skills.

EXPERIENCE

INTERN AS A BEHAVIOR SPECIALIST

THE CENTER FOR SOCIAL DYNAMICS – Santa Clara, CA 2/2020 – 5/2020

• Worked directly and built rapport with children with autism from 3 to 12 years old independently. Supported and helped calm clients down with patience throughout the treatment process

• Observed clients’ behaviors to apply the most suitable and efficient treatment plans. Collected and monitored data of the treatment progress as well as confidentiality to keep track of their improvements.

• Collaborated and communicated with clients’ family, other healthcare specialists, and clinical leaderships to implement several treatment plans and selected one which was suitable and worked effectively for each client.

• Planned and wrote session plans with each client. Followed and modified session plans to ensure they work best for clients’ improvement.

STORE MANAGER ASSISTANT

HOMETOWN SUPPLY. INC – San Jose, CA 6/2016 – 6/2019

• Sorted, reviewed, screened, and distributed incoming and outgoing emails and phone calls. Responded in timely manner with a variety of routine written inquiries

• Greeted and assisted visitors and clients with respectful and friendly attitudes to maintain their satisfaction with the store’s services and products. Supported to visitors and clients by answering their concerns and questions as well as providing customer services and solutions through phone calls and in-person

• Scheduled meetings through emails and phone calls. Entered, recorded, and updated data of products and clients’ information into the system to ensure the accuracy and completeness

INTERN AS A RECEPTIONIST

SENVIET HOTEL – Vietnam 02/2012 – 05/2012

• Greeted guests and visitors, ensure that they received an outstanding and positive first impression of the hotel

• Registered and checked guests in and out, verified and processed payment methods accurately. Handled guest inquires and complaints about the quality of services with understanding and respect

• Scheduled hotel revenues, events, and meetings at the hotel properly and effectively and maintained the orderly front desk and guest records and book reservations

EDUCATION

Associate’s Degrees in Business Administration and Psychology (5/2020) San Jose City College Associate’s Degree in Hospitality Management (7/2013) The Saigon College of Art - Vietnam SKILLS

• Excellent customer service skills and ability to build strong relationships with clients and partners

• Organizational and multitask skills and ability to work productively in fast-paced environments

• Ability to perform work independently as well as become a supportive team player with responsibility

• Confident in handling difficult customers and approach problem solving

• Good communication skills, both written and verbal. Strong work ethic, responsible, and integrity

• Devoted to learning new tools and technologies with fast adaptability and flexibility

• Microsoft office 365 and Teams

VOLUNTEER WORK

THE SALVATION ARMY – San Jose, CA - Currently Volunteering Here

• Collect clients’ information and entry data to make new or renewal of their food cards, help translate Vietnamese, and assist seniors lifting heavy food boxes to their carts when needed.

• Check clients in by collecting their information to make sure that they are already registered on the system

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