Customer Service Sales

Summary of Qualifications

Experience in a variety administrative duties, accounting requirement of managing a small business, customer service, safe driving, handling stacked ride request, professional and friendly approach of irritated customer.

Record updating and filing, scheduling interviews, report shift changes, tracking new hires and password, onboarding and scheduling for training, daily reports to hiring manager, creating spreadsheets and flyers for hiring, engagement and advertising activities.

Verification of documents, casework, escalations, remote identity proofing, call support, in and outbound call, special enrollment period, data matching issues, under 100% FPL immigration data matching issues, annual income verification, appeals, DHS SAVE – immigration verification issues, Loss of Medicare or Medicaid issues.

Team lead managing different teams cashier, front desk and member ship team, end of day register, cashier, soliciting new member, opening and closing store, filling claims, credit card applications.

Reporting accident and entering in system, filling police reports, cleaning rental cars and office workspace. Opening and closing store.

Planning and creating furniture on pc for customize orders, print advertising, loan department.

In every position I held I had opportunity to monitor employees and assist new hires with requirements and systems we worked with. Held coaching’s and feedback session. I am accustom oneself to new surroundings very driven hard worker.

Employment History

Census 2020 –Lawton Ok

February 2020 –current

Supervisor

Monitor census takers progress and performance.

Ensure quality of work and that work is complete in timely manner.

Data collection, serves as the first level supervisor for a group of census takers in field.

Serco –Lawton, OK

August 2019 – current

Work force Coordinator

Verifying statistical reports (such as turnover, staffing targets, prescreening/interviewing results, hiring needs, etc.) for accuracy and completeness

Assisting in a variety of administrative matters in support of the workforce management, specifically in the hiring and onboarding and lifecycle support of the program’s seasonal workforce

Support engagement team in activities

Maintaining a wide variety of data records (stored both manually and electronically) such as schedules, rosters, and requisition/position information

Novitex/SERCO – Lawton, OK

Feb 2015 – August 2019

General Clerk 3(Novitex till March 2016-Serco since March 2016)

•Change Champions since 07/2019

•Daily task from DHS SAVE for Immigration and Citizenship inconsistency, Remote identity proofing, Appeal's, Escalations, Coverage Application's, Outbound and Inbound calls, as providing telephone support, Warning Call, Casework,Special Enrollment and Written Explanation's with subject-matter knowledge, WIKI guidance and judgment to complete assigned Task. Typical duties included assisting in a variety of administrative matters; maintaining a wide variety of financial or other records(stored both manually and electronically) verifying statistical reports for accuracy and completeness, compiling information; and handling and adjusting complaints.

•Volunteered for Change Champion and was nominated in May 2019 till now, as a change champion we were building communication between Management and employees. Discussing issues on production floor and suggestion from co-worker's to help work flow to be came better and more stable in process.

•Customizing of resolved or unresolved notices, special projects and beta training testing.

Sam’s Club – Fort Worth, TX

Nov 2013 – Jan 2015

Team Lead of Marketing and Membership July 2014 – Jan 2015

Advantage Membership Coordinator Nov 2013- July 2014

•Updating daily spreadsheet, records and status report verifying for accuracy and completeness. Compiling information.

•Maintaining membership records and planning events, reaching out to members to coordinate details for Event’s.

•Soliciting new members and renewing memberships via e-mail, phone, mail and membership drives. Cold calls.

•Coaching team members to ensure performance and expectations are up to Stakeholders and Management requirements.

•Advising team daily about changes, new task and performance goals.

Roller GmbH Co& KG, Gelsenkirchen Germany

2010- 2013

Customer service Representative

Customer service, sales, train apprentice, loan applications, delivery schedule

Decorating sales floor

Warranty and damage solving

Working in different departments

Working with furniture software to order special items

Using MHS software to keep customer records up to date.

Travel to different stores to train new employees and to provide assistance at grand openings of new stores.

SPS Zeitarbeitsfirma Schweinfurt

2008- 2009

Temporary-worker full time

•Machine maintenance

•Stacking of boxes

•Filling machines.

Dm Markt Schweinfurt

2007 -2007

Agricultural feed supplier

•Customer service

•Restocking shelves

•Cleaning displays.

Taxi Ruf Schweinfurt

2004- 2005

Dispatcher

•Incoming calls and dispatch

•Tour planning on computer

•Updating records.

Bäckerei Rohr

2003- 2004

Cashier part time

•Opening the store.

•Cashier

•Sales of bake goods

•Cleaning of shelves

•Customer service

BNT

2003- 2003

Telemarketer

•Inbound and outbound calling

•Gathering new customer information

•Selling of products over the phone

•Scheduling appointments for different agents.

Taxi- Ruf

2002- 2003

Dispatcher

•Same duties as previously

SG Sennfeld Franken 06

1997- 2002

Soccer Coach / Detergence

•Scheduling practice time, coaching youth team, organizing soccer tournaments, cleaning over 5 years.

Sixt Car Rental

2000- 2001

Customer Service

•Customer Service, cashier, opening and closing business, problem solving, accident reports, car cleaning, maintenance of vehicles, data entry.

Otto- Versand Hamburg

1985- 1995

Self Employed

•Customer service, door to door sales, loan applications, special orders, re- visiting

existing customer, filing of tax forms for company.

EDUCATION & TRAINING

Staatl. Geprüfte Hauswirtschafterin

(Civic domestic economy)

Subjects and grades

Cooking C

Fachrechnen B

Haushaltskunde. C

Hauptschule Sennfeld

Qualifizierender Abschluss Grade B+

First aid class

Course of instruction for data privacy protection

Fire drill yearly by my last employee

Certifications

-AS001- Allgemeine Sicherheitsunterweisung gem. BGV A1

(Computer-aided safety-instruction after paragraph BGV A1

German paragraph A1)

-AS005 – Bildschirmarbeitsplätze

(Computer-aided instruction for workstation and area)

-AS041 –Flurförderzeuge

(Computer-aided instruction for powered industrial truck s)

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