Customer Service Assistant

ALLISON HEINZMAN

**** ******* **. ***. **-B Westfield, IN 46074 · 317-***-****

************@*****.*** · www.linkedin.com/in/alli-heinzman A strong believer in the ability of creativity and technology combined with eager students for the end goal of strengthening our societies and having a positive effect on the world. Only together can we build a better future, and therefore: we must teach.

EXPERIENCE

JANUARY 2018 – PRESENT

SUBSTITUTE TEACHER, CORNERSTONE PRESCHOOL

Child supervision

Activity planning and organizing

Executing lesson plan

Teaching with a passion for learning

MAY 2019 – JULY 2020

SERVER, THE BOATHOUSE KITCHEN & SWANDIVE BAR

Customer service

Setting the mood for dining

People skills

Memorization of & fluency with menu

Fluency with all restaurant functions/positions

MAY 2019 – AUGUST 2019

SERVER ASSISTANT, HARBOR TREES BEACH & GOLF CLUB

Assisting servers in any of their needs

Efficiently running the snack bar

Front desk worker

Expo fluency

JUNE 2016 – NOVEMBER 2018

TEAM LEADER, CHICK-FIL-A

Keyholder

Planner & executor of shifts

Scheduling team members

Money handling

Customer service professionalism

Fluency with all restaurant functions/positions

2

EDUCATION

EXPECTED: MAY 2023

BA IN COMMUNICATION, PURDUE UNIVERSITY

West Lafayette, Indiana, USA

EXPECTED: MAY 2023

BA IN MEDIA PRODUCTION, PURDUE UNIVERSITY

West Lafayette, Indiana, USA

SKILLS

• Classroom Management

• Rudimentary Mandarin

• Emotional Intelligence

• Flexibility

• Communication & it’s many theories

• Creativity

ACTIVITIES

Lived in China for four years and have travelled to 10 countries, so culturally diversifying pursuits of any sort are particularly important to me. Enjoy any and all forms of performance: singing, acting, dancing, and public speaking are among my many passions. Volunteer at my church in the area that cares for students with special needs and disabilities. Member of the Delta Epsilon chapter of Phi Mu Fraternity. Intramural dancer.

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