Manager Project

RIA CHHABRA

linkedin.com/in/ria-chhabra/ 518-***-**** **********@*****.***

PROFESSIONAL EXPERIENCE

Project Manager Elite DNA Therapy Services Fort Myers, Fl Nov 2019 – present

• Managed the implementation of Electronic Medical Health Record system, Athena, to refine business processes which improved practice efficiency from 48% to 83%

• Supervised the design and implementation of Feedtrail to collect real time patient feedbacks which improved customer satisfaction by 35%

• Structured and executed the implementation of Credential stream to ensure safe and secure credentialing process for over 200 physicians and doctors.

• Managed Cross-functional teams for business development projects to expand Telehealth services. Management Intern Elite DNA Therapy Services Fort Myers, Fl May 2019 – Nov 2019

• Utilized six-sigma techniques to prepare reports for analysis and implementation of new procedures to improve outpatient office performance, resulting in 26% reduced patient absenteeism.

• Assisted COO for budgeting and forecasting, expense reporting and risk management

• Assisted Project Manager with setting project milestones, timelines, allocating resources, status reporting and execution over several projects.

PROFESSIONAL PROJECTS

Implementation of Feedtrail: Software to collect real-time patient feedback

• Created and managed project plans, risk assessments plans, project reporting and other documentation

• Developed a Work Breakdown Structure for the implementation of the project in the ongoing practice

• Coordinated with Software developers and Senior Stakeholders to create strategy plans and project timelines

• Delivered effective project status reporting, project budget management and timeline management. Implementation of Verity Stream: Credentialing software

• Created Work Breakdown Structures, allocated resources, defined timelines, KPIs, deliverables and milestones

• Collaborated with developers to modify the software according to organization’s technical requirements

• Created and maintained project documentation, plans and progress reports EDUCATION

Master’s in Project Management Northeastern University Boston MA Sep 2017 – Apr 2019 Bachelor’s in Pharmacy School of pharmacy, DAVV Indore, India Aug 2012 – Apr 2016 SKILLSET

Tools and technology: Balsamiq, EMR-Athenanet, EMR-Care Cloud, SQL, Sharepoint, Visio, Salesforce, Ms Project, Ms Office, Adobe, Canva

Project Management skills: Agile, Scrum, Six-sigma, Work Breakdown Structure, waterfall methodology, RACI Matrix, EVM methodology, Risk Management, Stakeholder Management, Change management Functional skills: Conflict resolution, Multi-tasking, Communication skills, Interpersonal skills

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