Pharmacy Technician Manager

SHARON ANDERSON

Munford, TN ***** C: 901-***-**** ****************@*****.***

Summary

Highly motivated, detailed and results-oriented team and operations leader. Excellent vendor relationship and contract manager skilled in mentoring and developing high-performing teams to meet organizational goals. Adept at implementing systems to track team performance and revenue and reduce shrinkage. Successful in achieving sales and revenue goals and driving the growth of the organization.

Skills

Budgeting and cost control strategies (managing labor).

Inventory reconciliation and coordination

Staff supervision

Logistics oversight

Customer relationship management

Compliance standards

Proficient with Microsoft Office Suite-PPT,Excel, and Office.

Effective Communication

Experience

Operations Supervisor 06/2013 to Current

Cox Automotive Inc. Memphis, TN

Trained, mentored and motivated employees to maximize team productivity.

Developed and oversaw strategies for improving operational efficiency and accuracy. Strategically reduced overall work force within the Archive department by cross-training initiatives using best practices and streamlining workflows. This resulted in cost savings of 405,600 annually. Basically, I was able to reduce the work force by approximately 50% within 2 years; meanwhile, maintaining and adding on additional clients. The company experienced a record-breaking year increase by 20%. This was the end result of my team and their willingness to perform proficiently. We were able to build upon established practice standards to improve operational performance and reduce labor costs.

I worked with upper management to implement automated KPI tools (Archive Productivity Tracker) and the use of KPI's to help develop and monitor the team's focus; resulting in a positive impact to the organization's overall UPLH (Units per labor hours) increased. Attrition stabilization was another key component, it improved by 10% during 2019.

Cultivated and strengthened relationships with customers, vendors and internal and external stakeholders.

Conducted associate focus groups to gather personnel feedback, address concerns and establish rapport across team members and leadership.

Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.

Oversaw scheduling for day-to-day activities of 200 Production employees, 35 Archive\Record Retention employees, 17 RTD employees, and 3 Leads.

Adhered to regulatory guidelines for workplace safety and customer confidentiality.

Proficient with using tools within time and labor systems (Kronos/ADP/PeopleSoft/SAP).

Administer discipline and corrective action plans; when necessary.

Certified Pharmacy Technician Supervisor 01/2001 to 02/2013

Accredo Health Group Inc. Memphis, TN

Managed 65-70 employees to include Pharmacists, CPhT's, PCR's, CSR's, and File Clerks; including, on boarding new hires.

Trained, mentored and motivated employees to maximize team productivity; key performance measurement derived from the number of prescriptions processed accurately. Responsible for providing necessary tools and resources to all employees to ensure daily tasks are completed.

Performed daily team huddles to effectively communicate organizational goals and objectives and convey KPI's status.

Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Reviewed, dispensed and labeled hundreds of prescriptions daily with expert accuracy.

Efficiently responded to voicemails to promote assistance and service to both internal and external customers.

Oversee and entered orders into system, reconciled inventory, and filled medication orders.

Managed and assisted staff members with drug inventory, purchasing and receiving.

Assistant Manager 01/1998 to 01/2001

Hollywood Video Memphis, TN

Directed and led employees, supervising activities to drive productivity and efficiency.

Implemented training processes for newly hired employees, supervised department shift leads, and retail personnel.

Planned and prepared workflow schedules, delegating tasks for 15-member team; ensuring coverage to meet the business demands.

Enforced company policies and procedures to strengthen operational standards across departments with both internal and external customers.

Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring shrinkage, accessory and video games and VHS (video home systems) levels.

Analyzed trends, identifying consumer demand and forecasting seasonal trends.

Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

Evaluated employee performance and developed improvement plans.

Education and Training

MBA: Organizational Leadership Development 08/2018

Ashford University San Diego, CA

BBA: Accounting and Business Management 10/2016

University of Phoenix Tempe, AZ

Diploma: Certified Pharmacy Technician 01/2001

Concorde Career College Memphis, TN

Completed continuing education requirements in Certified Pharmacy Technician and Diploma.

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