Customer Service Sales

Resume

SUKANYA MONDAL

Sr. Executive & CRM – Blended process/Customer Service/Sales

(Domestic)

Contact No: 099********

E-Mail: ***********@*****.***

Professional Summary:

I am Sukanya Mondal, B.COM by academic and customer support professional with 8 years of experience in Client handling, Customer support, Team handling, Sales, Chat, Emails, via phones & f2f resolution in Domestic BPO sector.

Work Experience:

Period

Company Name

Designation

Place of Employment

Jun’2016 to Apr’2020

SS Enterprises

CRM & Sr. Executive in Blended process/ customer service/sales

New Delhi

Apr’2012 to Jun’2016

SS Enterprises

Executive in Blended process/Customer service/sales

New Delhi

CAREER SKETCH

SS ENTERPRISES 2016 to 2020, NEW DELHI

Customer service over chats, emails, & phones.

Assisting and ensuring contribution of each team member in achieving sales target.

Regularly monitor of their work, via tracker and cross selling.

Ensuring smooth work flow on daily work function.

Assisting purchase, Account department as and when required.

Maintains and keep track for timely payment and handling accounts pan India.

Handling cancellation and refund process entirely.

Acting as point of contact for complaints and escalate issues as appropriate.

Ensuring verification and safe custody of documents.

Monthly petty cash expense management.

Preparing monthly MIS of bills/expense.

Client engagement all the way to sales closure being done online/ over phone/ emails/ chats and meets deadlines and participate in meetings as and when required.

Making and maintaining good relation with new and old customers.

SS Enterprises 2012 to 2016, NEW DELHI

Customer service over chats, emails, & phones.

Make outgoing calls and receive incoming calls to potential customers to schedule high quality leads for sales.

Clarify customer requirements; probe for and confirm understanding of requirements or problem.

Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.

Keeping a track record of every client in CRM sheet.

Keeping proper follow-up with customer until the plan is sold.

ACADEMIC QUALIFICATION

.

B. Com (H) from Delhi University, 2015.

10+2 from CBSE in 2010.

10th from CBSE in 2008.

PERSONAL DEVELOPMENT

Customer handling by providing them solution.

Learned how to work in Team and meet the Deadlines.

Work positively on under pressure.

Manage inbound calls from customers.

Follow process guidelines when handling different topics and queries.

Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives.

Build sustainable relationships and engage customers by taking the extra mile.

Honed myself to be a Good Coordinator.

Ability to work in challenging environment.

Good working knowledge of MS Excel.

Team player with good interpersonal relationship building skills.

Timely closing of Target.

COMPUTER PROFICIENCY

Around 6 years of working Knowledge in MS Office.

Master Diploma in Software Engineering from DICS.

CURRENT SALARY

Rs. 3,25,000 p.a.

EXPECTED SALARY

Negotiable

PERSONAL PROFILE

Father’s Name : Mr. Madan Mohan Mondal

Address : D 211 street no D4 2nd floor, Ganesh

Nagar, Pandav Nagar, Complex, Delhi 110092.

Date of Birth : 14th Aug 1991

Nationality : Indian

Sex : Female

Languages proficiency : Hindi (Read, Write, Speak)

English (Read, Write, Speak)

Bengali (Read, Write, Speak)

DECLARATION

I hereby declare that all the above contents true to the best of my knowledge and belief. I can prove them all whenever required.

Date:

Place: (SUKANYA MONDAL)

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