Bikalpa Das
PERSONAL SUMMARY
A polite, well-spoken and hard working with experience of working in a busy restaurant environment looking after the needs of patrons. Attentively at all times with a willing and helpful manner that is required to answer phone calls, taking reservations and prepare bills. Always approachable, cheerful and possessing good observation skills as well as the ability to work alone or as part of a team.
Keen to find a challenging position within an exciting employer where I will be able to continue to increase my work experience & develop my abilities.
Responsible for looking after guests and attending to their needs during their visit. Welcoming them to the restaurant, escorting them to their table and also informing them of any special offers or meals.
Duties:
Meeting and greeting customers and organize table reservations
Managing the entire staff of the restaurant and coordinating their work
Responsible for increasing the business of the restaurant
Generating detailed daily, monthly, quarterly and yearly reports on business, staff, and profit
Set budgets and execute plans for department sales, product purchase and staff development
Coordinating and managing the entire operation of restaurant by scheduling shifts
Provide customer support by resolving their complaints about service or food quality
Recruiting, training and motivating staff
Maintain high standard quality hygiene, health and safety
Overseeing the stock levels and placing the orders well in advance
Ensure timely delivery of all food & beverage items to customers. Coordinate administration, budget, payroll, staff and vendors
PROFESSIONAL EXPERIENCE with:
Rajdhani hotel, Agartala,Tripura, India (Jul 2006- Jul 2008)
Umedbhavan, Jodhpur, Rajasthan, India (Sep 2008- Jan 2009)
Rococco Ashvem Resort, Goa, India (Feb 2009 – October 2018)
Kuredu Island Resort and Spa, Maldives (Jan 2018 – Till Present)
KEY SKILLS AND COMPETENCIES:
Familiar with all cash handling & Credit card payment procedures.
Excellent communication and interpersonal skills
Have a full knowledge of all food & beverage policies.
Multi-tasking abilities with proficiency in organizing and managing
Different tasks
Have knowledge of maintaining books of accounts (Restaurant).
Expert knowledge of handling administration and paperwork
Thorough insights in overseeing stock levels and ordering supplies
Able to work on a rotating shift.
Ability of recruiting, training and supervising staff
Proficient in assigning duties and scheduling shifts
Ensured smooth coordination between the back-end and front-end
activities
ACADEMIC QUALIFICATIONS:
Plus 2 and Hotel Management
PERSONAL INFORMATION
Nationality
:
Indian
Gender
:
Male
Fathers Name
:
Binanda Das
Permanent Address
:
North 24 parganas, Habra, Kolkata, INDIA - 743233
DOB
:
08/02/1987
Marital Status
:
Unmarried
Languages known
:
English, Hindi, Bengali
Passport No
:
J8739738
Declaration
All the information provided by me in this resume is correct and I have not knowingly omitted any related information, which would have a bearing on my employment with you.
Place: Maldives
Date: 23.04.2018 Bikalpa Das