Manager Analyst

DIANNE LAKUSTA

Residence 403-***-**** Cell:403-***-**** Email: ******@****.**

Twenty-five plus years of experience in Credit and Collections

Efficient in Microsoft Word, Excel, and Office

Reputation for surpassing DSO targets, setting new company records

Successful in creating weekly and monthly Accounts Receivable Activity and Aging Reports (exceptional Problem Solving and Account Reconciling)

Enthusiastic and friendly interaction with clients and co-workers; able to find common ground and establish rapport

Employment Experience

Billing and Collections Analyst March 3, 2019 – June 7, 2019

Recruitment Partners Inc. (Cortex Business Solution), Calgary AB

Efficiently delivered supplier invoices through Cortex and Open Invoice

Strong focus on reconciling collection accounts with phenomenal success

Identified areas of improvement through root cause analysis, following recommendation for implementation and corrective actions

Ad-hoc internal and audit projects as required by management

Credit and Collections Analyst July 15, 2018 – October 15, 2018

Robert Half Acct Temps (Tundra Processing Solutions), Calgary AB

Accurately submitted invoiced entries into ADP. Payment Processing.

Supported Billing Department with approvals with great success

Assisted with providing changes in processes, improving DSO

Retrieved proper backup for resubmissions online portal for rejected invoices

Credit Adjudication. Analyzed credit terms for new accounts and set up in SAP

Credit and Collections Analyst February 2016 – January 2018

PlyGem, & Mitten Calgary AB

Successfully took on Mitten Receivables in addition to PlyGem account; increasing my skills to become the Super User of the Mitten system. Credit Adjudication.

Liaised with customers, facility and sales team ensuring invoicing procedures are met and resolving any outstanding invoices or issues

Strengthened customer EDI related processes by providing suggestions to Managers and Sales Team to improve DSO

Organized two of the worse accounts within PlyGem, resulting in zero write offs

Worked on unapplied cash, unclaimed credit, clearing and bad debt accounts

Credit and Collections Analyst June 2013 – March 2015

Flexpipe Systems, Calgary AB

Proficiently collected all 90+ day invoices resolving all issues; resulting in breaking collection records on two occasions for the U.S. portfolio

Worked on unapplied cash, refunds, reconciling accounts, entering collections notes onto spreadsheets, met and surpassed set targets. Credit Adjudication. Payment Processing.

Accurately submitted invoiced entries into ADP and Cortex

Senior Collections Analyst July 2009 – March 2013

Tervita Corporation, Calgary AB

Successfully transitioned thirteen companies into one database

Awarded SuperUser for PeopleSoft Credit and Customer

Strengthened Customer EDI related processes by resolving 2,278 unpaid invoices

Reviewed customer balances monthly and managed a plan of action for all ninety plus receivables.

Converted thirteen companies into one PeopleSoft for Cash Application Department

Created and maintained credit history files, credit adjudication based on trade, bank, and Sterling report.

Senior Credit and Collections Analyst March 2007 – July 2009

National Oilwell Varco, Calgary AB

Created and maintained credit history files, Credit Adjudication based on trade, bank, Sterling report, and financials utilizing Get Paid and SAP.

Documented all collection contact and comments in GetPaid system

Reviewed and released orders on hold, based on approvals (SAP and GetPaid)

Credit approval up to 500k, preparation of 500+k for Regional Credit Manager approval

Attended Energy Sterling Credit Meetings for feedback on new and existing clients

Credit and Collections Manager April 2006 – March 2007

Argo Sales LTD., Calgary AB

Setup the Accounts Receivable and Credit Department to follow SOX policy, ensuring credit policies were adhered to

Analyzed credit terms for new accounts and set up accounts in the financial system

Credit approval 500k, over 500k preparation for CFO

Reviewed credit portfolios on existing accounts and maintain updated files

Surpassed targets within six months - nothing over 90+

Posting of all payments AS400

Collected all receivables for two companies while meeting and surpassing targets

Made adjustments to GL, write offs, and reconciling monies on account

Quality Control Agent March 1998 – January 2005

Royal Bank of Canada, Regina SK

Reviewed all client personal loans in Western Canada, ensuring the accuracy of loan amounts, rates, and security taken on personal, demand & collateral mortgage loans

Worked in Personal Property Security Department, processing all chattel security registrations on-line

Trained and provided relief for Interim Financing payout Department, Credit History, and Payments Department.

Office Manager November 1987 – March 1998

Equifax/Creditel of Canada Limited, Regina SK

Key role accounting - processing accounts payable and receivable, accounts receivable collection, bank deposits, data entry, reconcile Local Trust/Bank accounts, collection claims, petty cash, and credit reports. Payment Processing.

Hired, trained and supervised support staff, confidential secretary to the Branch Manager, providing relief for Commercial Credit Reporting Department

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