Sales Representative Customer Service

CURRICULUM VITAE

EMMANUEL O. WASENDWA.

P. O. BOX 60286 -00200, NAIROBI.

Mob: +25-472*-***-***

EMAIL: ********@*****.***

CAPABILITY STATEMENT

A highly skilled and professional Business Manager with demonstrated success in people and budget management, covering Administration, Marketing and Production.

With a natural ability in change management and safety protocols, coupled to a positive and proactive approach and “Can Do” attitude, has facilitated in achieve high value outcomes while maintaining a strong focus on constructive customer service outcomes.

QUALIFICATIONS

2003 - 2006 Makerere University

Bachelor of International Business

CGPA 3.59

2001 - 2002 Manjasi High School

Uganda Advanced Certificate of Education

4 Priciple passes and 1 subsidiary.

1997 – 2000 Mundika High School

Kenya Certificate of Secondary Education

Acquired C+ (plus)

1989-1996. Eshiamboko Primary School

WORK HISTORY

St James Kwangamor High School. January 2014 to date

Geography and Business Studies BOG Teacher.

Preparing schemes of work

Teaching and Exam setting

Marking Exams and awarding marks

Participate in Extra curricular activities

Kenya Power & Lighting Company. August 2013 – September2013

Customer Service Representative - Billing (casual role)

DUTIES AND RESPONSIBILITIES

On time dispatch of electricity bills to Kenya Power & Lighting customers.

Provides customer service support to the organization by obtaining, analysing and verifying the accuracy of billing information in a timely manner.

Initiates and implement corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

Self Employed July 2012 – June 2013

Brick manufacturing in my Home County of Busia

DUTIES AND RESPONSIBILITIES

Budget Management

Marketing and Administration

Production planning and Raw Material scheduling

Staff Training

Storage and Distribution

ADT (Akukuranut Development Trust) January 2009 – June 2012.

Assistant Project Manager

Participate in various projects with self help groups at grass root level in Teso South District, Busia County, Western Province, Kenya for Low income women, People living with HIV/AIDS, Orphans and Vulnerable Children (OVC), Community Leaders in Partnership with Aphia Plus Western, World Neighbours and PATH with support from USAID.

DUTIES AND RESPONSIBILITIES

Development and implementation of quarterly work and spend plans to ensure smooth operation of all project activities

Preparation of internal and external reports, including interim and annual donor reports consistent with donor regulations and protocols and weekly and monthly project performance reports

Preparation and management of project budgets

Prepare and coordinate procurement requests for goods and services

Develop relationship with all critical stakeholders, sharing relevant information as required

Build synergies between activities, partners and different components of the project.

Liaisons across various departments and service delivery channels, including outreaches, clinics and social franchising.

Assist in all Research and monitoring activities for project reviews to achieve best practices activities

Ensure ongoing monitoring and coordination data collection of all operation activities to measure project performance.

Riflo Industries Limited. August 2007 – August 2008

Sales Representative

Achieve and maximum sales profitability, growth and account penetration within an assigned territory and market segment by effectively selling the company’s products and related services.

Personally contacts and secures new business accounts/customers.

DUTIES AND RESPONSIBILITIES

Accountable for growing revenue and market share by proactively developing domain based sales strategies in collaboration with account management and utilizing knowledge to deliver gross sales.

Undertake market research, to set targeted strategies aimed at increasing market share

Increase (new) customers across the assigned territory

Represent the voice of the customer by provide feedback to the business

Secure liquidity and usage growth on selected products

Identify and convert prospects

Develop opportunities through leads provided by other sources and referrals

Maintain and update data records in the client relationship management system

REFEREES.

Mr. Dunstan Obada

Marketing Manager,

Kentainers Kenya Limited,

Mobile Number +254*********.

Mr. Joseph Dindi

A.E.O Teso South

Mobile Number +254*********

Mr. Jared Asanyo,

In-charge- Dispatch Office,

Kenya Power & Lighting Company,

Electricity House

Mobile Number +254*********.

Contact this candidate