Customer Service Loan

Michele Zarate

Azusa, CA *****

Cell 626-***-****

**************@*****.***

Objective: Seeking a position with advancement opportunities that will utilize my capabilities to their full potential.

SUMMARY OF QUALIFICATIONS:

• 15 years’ experience in Commercial Loan Demands: reconveyances, payoffs, partial releases and year-end escrow analysis

• Proficient in AFS System

• Proficient in Microsoft Office

• Excellent analytical and problem solving skills

• Ability to multiple task with excellent attention to detail

• Able to work in a high volume environment

EXPERIENCE:

MUFG Union Bank, N.A., Monterey Park, CA. June 2005 – Present Commercial Loan Collateral Control Sr. Specialist

• Process Commercial Loan Demand Statements with attention to detail ensuring all debts are collected prior to release of various types of collateral/liens

• Work with yield maintenance for pre-payment penalties

• Process incoming wire for pay-off of the loan

• Process reconveyances/collateral release upon loan pay-off within 30 days

• Manage UCC Terminations/Continuations

• Work with year-end escrow analysis

• Work with General Ledger Reports to balance incoming credits and debits

• Handle various loan servicing calls from customers, title companies, internal account officers and commercial loan operations

• Recipient of the Customer Service Excellence Award Education

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• Gladstone High School, Covina, CA. Diploma

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