Leigh Ann Armstrong

*** ******** ******

Chillicothe, Ohio 45601

740-***-****

adfieg@r.postjobfree.com

Career Objective: To obtain a career in a professional medical environment

Education: Chillicothe High School; Chillicothe, Ohio

Relevant Experience: Adena Health System; Chillicothe, Ohio

Patient Access Representative/Urgent Care (December 2016 – Present)

Answering incoming calls

Registering patients for labs/x-rays/appointments/Urgent Care

Verifying patient demographic and insurance information

Filing orders for upcoming patient testing

Running missing order reports and Medicaid eligibility reports

Other office duties as assigned

Adena Health System; Circleville, Ohio

Registrar (December 2015 – December 2016)

Answering incoming calls

Scheduling patient appointments

Verifying patient information and insurance eligibility

Other office duties as assigned

Adena Health System; Chillicothe, Ohio

Outpatient Registration/Central Scheduling/ER Receiving (August 2010 – December 2015)

Answering calls from various floors within the hospital

Creating patient records for clinical visits, labor evaluations, newborn admissions

Admitting patients

Registering patients and updating current personal and insurance information

Scheduling Cat Scans, Ultrasounds, Mammograms, Nuclear Medicine procedures

Pre-registering patients for tests and surgeries

Getting orders prepared for next day

oIncluding printing patient demographic sheets and attaching them to order if one is available

Scanning of orders into ChartMaxx

Filing of orders that come across fax current day

Correcting patient accounts

General office duties and other duties as assigned

Pain Management Office Assistant II & Workers Compensation Liaison (August 2009 to August 2010)

Answering phone and directing calls to correct areas

Registering patients and verifying address, phone numbers and insurance

Making new patient appointments and mailing new patient packets

Getting visits and procedures approved for Workman's Comp patients

Completing patient reminders for upcoming office visits

Doing Time of Service reports for the Manager

Collecting co-pay and past due balances on patient accounts

Making deposits to the cashier

General office duties and other duties as assigned

Medical Receptionist/Medical Assistant/Surgery Scheduler (February 2004 to August 2009)

Answering multi line phone and directing calls to correct areas

Scheduling and pre-certifying surgeries

Preparing surgery charts for physicians; to include verifying current history and physical, blood work, EKG’s, consent, and medical clearance, if required.

Answering surgery patients’ phone calls and messages

Cross-trained as a medical assistant (getting patients ready to see doctor, applying and removing bandages, putting on and removing casts, removing staples and sutures, documenting what has been done to patient, getting vitals, calling in prescriptions and other clinical duties as assigned)

Billing office visits, surgeries, inpatient admissions/follow-ups

General office duties and other duties as assigned

Urologic Associates of Chillicothe Receptionist (August 2001 – January 2004)

Answering multi line phone, making appointments and message taking

Scheduling surgeries/procedures for physician

Pre-certifying surgeries, procedures and hospital tests

Filing

Maintaining and updating patient charts

Billing insurance companies for office visits, surgeries, procedures, inpatient admissions and follow-ups

General office duties and other duties as assigned

Receptionist (September 1999 to July 2001)

Answering multi line phone and scheduling patient appointments

Scheduling patient endoscopy procedures

Creating and mailing no show letters to patients and thank you letters to physician referral offices.

Billing insurance companies for office visits, endoscopy procedures, inpatient admissions/follow-ups

Greeting patients as they arrive

General office duties and other duties as assigned

Skills: Completed Cooperative Business Education Related Courses of study: Business keyboarding, Accounting, Word Perfect, Microsoft Office & Windows, Electronic Calculator, Office Procedures and College Prep courses.

References: Available upon request

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