Resources Manager Lean Six

AMANDA TYNER

Professional Summary

Enthusiastic leader who is eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of goals, strategies, and performance improvement. Motivated to learn, grow and excel.

Skills

Community Networking

Risk analysis and management

Staff training and development

Knowledge of quality systems

Workforce improvements

Program leadership

Grant writing

Staff Management

Operations management

Press release writing

MS Office

Lean Six Sigma Greenbelt

Work History

Community Programs Administrator 11/2016 – current Florida Department of Health – Sebring, FL

• Led the Highlands WIC team from 18th to 2nd in the state for non-participation rates.

• Member of Senior Leadership team. Supervised seventeen staff.

• Oversight of multiple departments including a combined annual budget of approximately $600K

• Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls. Reaccreditation team lead.

• Worked with residents and community partners to understand the needs of the community.

• Wrote press releases, talking points and responses to requests for information; lead PIO Officer for DeSoto & Highlands.

Human Resources Manager 1/2015 – 11/2016

Highlands County Board of County Commissioners – Sebring, FL

• Directed and controlled various benefit programs, including medical, dental and vision packages.

• Examined complaints made by workers, conducted interviews and mediated disputes; EEO/ADA Coordinator.

• Liaised between multiple business divisions to improve communications.

• Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances. Supervised three staff.

• Updated Employee Handbook by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams. Human Resources Liaison 11/2013 – 1/2015

Florida Department of Health – Sebring, FL

• Functioned as Human Resources lead for Senior Leadership.

• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.

• Maintained work structure by updating job requirements and job descriptions for all positions.

• Oversaw all HR needs for employee operation across in both Highlands & DeSoto locations.

• Planned and launched large-scale events that boosted employee satisfaction. SEBRING, FL 863-***-**** ********@*******.*** Customer Service Liaison 1/2012 – 11/2013

Entegra Roof Tile – Okeechobee, FL

• Answered customer telephone calls, processed orders, and claims.

• Communicated with vendors regarding back order availability, future inventory, and special orders.

• Consulted with field teams to resolve discrepancies and create effective solutions.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Provided primary customer support to internal and external customers in fast-paced environment. Payroll Benefits Administrator 11/2005 – 1/2012

Walpole Inc. – Okeechobee, FL

• Led payroll production for 300 plus employees weekly.

• Maintained employee privacy and protected payroll operations by keeping all information confidential.

• Performed calculations in overtime, vacation and sick hours.

• Reconciled health care benefits, tax contributions and retirement accounts to facilitate large- scale account reconciliations.

• Submitted weekly reports on payroll activities.

Freight Coordinator 6/2004 – 11/2005

Vexure Inc. – Jacksonville, FL

• Communicated proactively with customers to meet deadlines and minimize escalations.

• Completed data entry tasks with accuracy and efficiency.

• Corrected any data entry error to prevent later issues such as duplication or data degradation.

• Developed and deepened successful partnerships with representatives of diverse shipping companies.

• Supported cargo mobility and contingency operation for multiple vendors. File Room Supervisor/HR Assistant 10/2002 – 6/2004 Hiday & Ricke, P.A. – Jacksonville, FL

• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

• Recruited and screened qualified potential employees.

• Supervised and guided new employees on file room and receptionist duties and responded quickly to questions, which improved understanding of job responsibilities.

• Supervised four file room staff and provided daily human resources assistance. Education

• Master of Arts: Public Administration

American Military University – Charles Town, WV

• Bachelor of Science: Organizational Management

Indian River State College – Fort Pierce, FL

Military

• United States Army: 1998 – 2005

Signal Support Systems Specialist (information technology)

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