Executive Assistant Program Manager
Resume:
SANDRA DOVER
**** ******* ****** – Tuscaloosa, AL 35405
http://www.LinkedIn.com/in/Sandrahannahdover **************@*****.***
A pragmatic results-driven self-starter proficient in verbal and written communications. Experienced program manager, administrative professional with extensive project and change management expertise with a proven history of working in higher education, healthcare administration, the healthcare information technology industry; as well as, philanthropy. Skilled in decision making, problem solving, planning, organization, office/time management, learning and development; as well as, customer relationship management. Continuously seeking process improvement and opportunities for advanced learning; organization and economic development.
Licenses and Certifications
Certified Corporate Event Planner (CEP) – Jefferson State
Ntrinsx - Certified Facilitator
Program Management Professional (PgMP) - PMI
True Colors – Certified Facilitator
Certified/Licensed Substitute Teacher Tuscaloosa County
Operations Summary & Core Competencies
PM Skills
Attention to Detail
Initiative/Adaptability
Planning/Organizing
Professional Knowledge
Quality Assurance
Resource Management
Time Management
Verbal & Written Communications
BA Skills
Change Management
Data Flow Diagrams
Documentation
Judgement/Problem Solving
Project Initiation
Research
Risk Management
Scheduling
Stakeholder Management
Core Competencies
Goal Setting
Learning & Development
Operational Excellence
Organizational & Economic Development
Public Relations - CRM
Quality & Process Improvement
Talent Management
Technical & Prioritization
Technology Summary
Adobe Acrobat Pro
Adobe Connect
AT&T Connect
Google Suite
JAM
KRONOS:Workforce Mgmt
Microsoft Lync
Microsoft Office Suite
Microsoft Project
Microsoft SharePoint
Microsoft Windows (7,10)
MyVoice
Oracle
RegOnline
SAP Concur
SkillPort
SkillSoft
Telepresence
TINYpulse
Wisetail
Professional Experience
Dover Properties, LLC 2018 – Present
Property Manager
Work directly with clients to ensure properties are kept at the highest standards of operation.
Oversee property resources and financial management.
Coordinate property repairs and maintenance.
Coordinate contract renewals
SANDRA DOVER
1220 Mallard Circle – Tuscaloosa, AL 35405
http://www.LinkedIn.com/in/Sandrahannahdover **************@*****.***
Ascension Information Services, (Ascension Technologies) Birmingham, AL 2003-2018
IT & Computer Services (Healthcare) – Remote & St. Vincent’s IT Office
Sr. Executive Assistant - Program Manager - Learning Coordinator
Responsible for office operations for the AIS South & Central Region, which includes the following:
Proficient in office, project, calendar, travel, and expense management; as well as, possess technical skills, and professional C-Level executive support.
Partner with local hospital leadership, as well as, Ascension System Office in the handling of confidential correspondence, financials, HR and staffing communications.
Responsible for the management of regional vendor relationships and processing of vendor requests, and contracts.
Coordinate and attend S&C Region Executive, CIO, Management Team, and Governance Meetings; which included presentation and agenda preparation/distribution, as well as, minute taking.
Arrange, attend and coordinate all internal/external regional senior leadership and associate team meetings, CIO leadership retreats, and monthly hospital site visits; as well as, handle travel logistics, and expense management.
Led the coordination of the annual AIS Leadership Conference (attendance of 700-900 members of leadership), including appointing a conference planning committee, collaboration and coordination of all conference communications, logistics, and post conference surveys.
Handle regional office management requests, responsibilities and deadlines to ensure quality improvement and a favorable outcome (payroll, budget, internal/external communications, operations).
Develop and led training, performance and process improvement mentoring program for regional Administrative Assistant’s; as well as, change the perception from a functional narrow view to one focused on achieving success, cost savings, organizational and operational excellence.
Led the South & Central Region in the facilitation, associate support and training on Wisetail LMS, SkillSoft, SkillPort (online learning applications), as Regional Learning Coordinator.
Coordinate mandatory learning hours and innovation sessions; as well as, ensure organizational education requirements are met by all regional associates.
As Harvard Leadership Direct Program Manager, coordinate (2015-2016 & 2017-2018) HLD program invitations and communications for distribution to Harvard Leadership Direct (HLD) Cohort. Schedule course dates, coordinate speakers, and presenters for the HLD Cohort attended by Ascension Information Services Sr. Leadership. Distribute course materials, track course requirements, attendance, course completion, audit reports and post course survey results.
Education
Bachelor’s Degree, Business Administration
University of Alabama at Birmingham – Birmingham, AL
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Associate Degree, Business Administration
Herzing College – Birmingham, AL
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