Front Office Manager, admin manager, sales executive, operations exe.
Resume:
John Vincent Massey
Agra, Uttar Pradesh
Mob: 976-****-***, 790-6191
Email: *************@*****.***
Objective
Hospitality and Administration
revenue goals, driving high
awareness and loyalty by
management
Strategic Skills
Reservations
Guest Relations
Technical Skills
Operations
Micros Opera Version 5
Professional Qualification
2016-2018
Master in Business Administration
Specialization: Human Resource
Sam Higginbottom University of Agriculture,
2012-2015
B.Sc. in Hospitality
Specialization: Hospitality and Hotel Administration John Vincent Massey
81 HIG, Nehru Enclave, Shamshabad Road,
6191-504
*************@*****.***
Administration Management Professional focused on exceedi driving high-volume new user acquisition and growing brand awareness and loyalty by the best possible use of skills in reservation and Sales and Marketing
Administration and Managemen
Excelled in operating MS Office.
Email Marketing
Professional Qualification
in Business Administration
Specialization: Human Resource
niversity of Agriculture, Technology and Sciences
Hospitality and Hotel Administration
fessional focused on exceeding
user acquisition and growing brand
the best possible use of skills in reservation and Administration and Management
MS Office.
Technology and Sciences
Heritage Institute of Hotel and Tourism, Agra
2013- 2015
Masters in Commerce
Specialization: Business Administration,
St. John’s College, Agra
2010-2013
Bachelor in Commerce
St. John’s College, Agra
Job Experience
Office and Administration - G.D. Goenka Public School- Unit of K.P.S Educational Trust, Agra (September 2017- Present)
Writing the documents and arranging and collecting the fiscal records
Helping the general public, employees and the clients with the activities related to accounting
Running the accounts payable for payment and offering services related to the work force, including activating the new employees
Assuring the company that proper data is being held by the team for requirements related to history.
Providing training to the other employees and assessing their performance in order to improve their quality and quantity of work
Presenting the matters related to the performance of the employees and bringing accolades for the activities of the organization
Assuring appropriate payment for the employees
Administrating all the payable accounts within the organization
Administering the accounts for inside and outside clients
Managing the presentation of the month end data and necessary reports.
Manage office supplies stock and place orders
Maintain and update company databases
Organize a filing system for important and confidential company documents
Answer queries by employees and clients
Update office policies as needed
Maintain a company calendar and schedule appointments
Book meeting rooms as required
Distribute and store correspondence (e.g. letters, emails and packages)
Prepare reports and presentations with statistical data, as assigned
Arrange travel and accommodations
Assisting in coordinating personnel matters and managing personnel administration for all school staff such as engaging of relief staff and management of leave matters
Supporting the review and streamlining of processes for efficient and effective running of the General Office.
Maintaining proper records of circulars and important information received from the head office.
Communication with CBSE Board regarding the circulars and procedures require for any event and other works.
Reservation Executive–Courtyard by Marriott, Agra
Having knowledge of entire Reservation Procedure according to International Hotel manual system.
Review reservation booked daily.
Review arrival report daily.
Responsible for preparation of occupancy forecast.
Responsible for implementation of policies and procedures.
Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
Liaise with Sales Department in regards to occupancy, Rates Reservation's Analysis.
Identify Top Producing Accounts ensure proper recognition by Reservation staff.
Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
Responsible for various Production reports and supply to each department concerned.
Ensure special handling of repeats guest and very VIP guest.
Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager
Follows up tentative bookings and update reservation status
Reviews no-show and cancelled reservations and processes charges according to hotel’s policy
Review room blocking for Long Stay. Suites and special group request.
Supervising of Group Reservations.
Maintain cordial relations with commercial clients.
Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.
Responsible for work schedule
Responsible for maintaining a Neat and Orderly position at all times.
In general, perform any other duties might requested by Front Office Manager or Room Division Manager.
Senior Reservation Associate – Oberoi Contact Center, New Delhi
Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
Processes reservations from the sales office, other hotel departments, and travel agents.
Knows the type of rooms available as well as their location and layout.
Knows the selling status, rates, and benefits of all packages plans.
Knows the credit policy of the hotel and how to code each reservation.
Creates and maintains reservation records by date of arrival and alphabetical listing.
Determines room rates based on the selling tactics of the hotel.
Prepares letters of confirmation.
Processes cancellations and modifications and promptly relays this information to the front desk.
Understands the hotel's policy on guaranteed reservations and no-shows.
Processes advance deposits on reservations.
Tracks future room availabilities on the basis of reservations.
Helps develop room revenue and occupancy forecasts.
Handles daily correspondence. Responds to inquires and makes reservations as needed.
Makes sure that files are kept up to date.
Maintains a clean and neat appearance and work area at all times.
Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
Walk around with the client and ensuring that they secure whatever services they are in need of.
Getting information about areas of interest in order to target more clients in particular seasons.
Making arrangements for clients travel programs.
Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
To be aware of all front office procedures and assist with reception duties when required.
To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
Willing to undertake any reasonable request made by management in any other areas of the house.
Configuring rates on the hotels property management system.
Front Office Associate- Jaypee Palace Hotel and Convention Centre.
Consistently offer professional, friendly and engaging service
Greet, check in and settle guest accounts while ensuring all service standards are followed
Assist guests regarding hotel facilities in an informative and helpful way
Respond to each Guest who approaches the Reception Desk
Drive rate through up-selling room brands
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Training
Industrial Exposure Training - Four Points by Sheraton ( 20 Weeks )
Vocational Training in the Bakery – Oberoi Amarvilas (7 weeks ) Awards/Achievements
Was a member of Heritage Superb Club.
Languages Known
Hindi, English and Elementary French
Hobbies & Interests
Philharmonic, Photography and Playing Keyboard
Reference
Ms. Amika Sewak, Human Resource Executive, Marriott International Contact No - 839-***-****
Mr. Dilip Sharma, Chief Accountant. GD Goenka Public School Contact Number- 941-***-****
Personal Vitae
Father’s name - Mr. Minoo Joy Massey
Residential Address - 81 HIG, Nehru Enclave, Shamshabad Road, Agra Contact no - +91-976*******, 790-***-****
Nationality - Indian
Marital Status - Married
Date Signature
Contact this candidate