Sales Customer

R Deepika Shridevi

E-Mail: ************@*****.***; Contact: +91-984******* / 984*******

Work Experience Professional Preface

An innovative & result driven IT professional with 10 years of experience in Web Application support.

Currently associated with Hewlett Packard Limited, Chennai as Non - Technical Solutions (Individual contributor) Sales Operations.

Leveraged entrepreneurial ability and skills in translating corporate vision to overcome complex business challenges and deliver on high-impact decisions.

Qualified with B.Sc. (Computer Science).

Experience in Business support, information technology solutions facilitating organisation growth.

Since Feb’10 with Hewlett Packard Limited, Chennai as Non - Technical Solutions (Individual contributor)

Sales Operations- Business support

Projects Executed

Project : Web Content Management Project.

Role : Process associate

Tenure : Feb’10 to Nov’ 14.

Accountabilities

Create Content Management Group (CMG) and add new users / metadata properties to that CMG.

Publish monthly IE reviews to the management.

Manage user account / CMG’s and documents that were posted in Concentra / PIT.

Troubleshoot customer’s basic system issues related to Concentra.

Generate and provide report to the customer based upon their needs on a regular basis.

Interaction with the End to End customer & give ideas for application & process improvement.

Accomplishments

Been SME New Releases of the Concentra application and help in tracking the bug and fix them successfully by working along with the development team.

Was the Top Performer in the monthly PMS.

Won “Special Award Q2 FY13” for my contributions in process improvements.

Project : Asset Hub Content Management Project.

Role : Senior process associate

Tenure : Since Nov’14.

Accountabilities

AH (Business support tool) for sales should communicate with End to end users by call & Email and should maintain the support with zero escalation.

Being admin of the tool should give ideas to L2 team to help out for develop the application from their end.

Create new user account in asset hub tool. Rectify partner portal issue.

Support login issue in asset hub tool. Add / remove / delete the user account in the tool.

Find and resolve Password error and Profile changes. Handle template related issue.

Upload assets on asset hub and CMZ tool. Add or modify the category tree under CMZ tool.

Work closely with L2 (IT support) persons for the enhancement request / function not working / system down slow and upload or download issue.

Accomplishments

Honoured with Best:-

oNew star Award in Jan’15.

oCustomer Appreciations.

oBuddy for fixed the issue for an emergency content Publish.

Project : Credential Management Tool.

Tenure : Since April’18.

Role : Individual Contributor.

Accountabilities

Address request received from the asset hub users (Agency, channel, and HP employee) to grant access in pre release based on eligibility and approval from manager / sponsor.

Modify existing users details in asset hub to make pre release asset visible for credential management.

Project : Presentation Builder.

Tenure : Mar’17-Oct’10.

Role : Individual Contributor.

Accountabilities

Upload PPT (HP user, agency, and partners) under presentation builder to publish the content for public.

Modify existing content / upload new version / delete the expired content.

Project : Live Chat Support.

Tenure : Jan’16- Mar’18.

Role : Individual Contributor.

Accountabilities

Support the user with query (Customer service, online store, consumer, and commercial).

Handle mapping issue with the customer location in the HP locator web page.

Take a lead with the customer and send the same to the level 2 complete information. Work closely with L2 team.

Accomplishments

Awarded with Best Customer Appreciations.

IT Skills: Conversant with Basic SharePoint creation & E – Publishing (Concentra Application, Asset Hub Management, and Presentation Builder), Internet and MS – Office Applications (Word, Excel & PowerPoint).

Qualifications

B.Sc. (Computer Science) from SSS Jain College for Women Chennai, Tamil Nadu in 2009. Secured 78% marks.

HSC from GSPT Girls Higher Secondary School in 2006. Secured 70% marks

SSLC from GSPT Girls Higher Secondary School in 2004. Secured 80% marks.

Personal Profile

Date of Birth: 26th June, 1988

Address: 42 / 13, Narasingapuram 3rd Street, Maduvinkarai Guindy, Chennai – 600032

Declaration:

I hereby declare that the above furnished details are true to my knowledge and accept to undergo any action if found wrong.

Place: Chennai

Date: (Deepika Shridevi R)

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