Manager Office
Resume:
Rajesh Kalathil Perazhi
(Rajesh K.P)
Flat *E, Glendale Point, SI Appartements
Bank Road, Kozhikode - 673001
********@*****.***
********@*******.***
Senior Management (Information
Technology/Back Office)
Accomplished & result focused senior IT professional with 29 years of experience in setting up & managing IT operations, end to end management of assigned project phases in compliance to SLA parameters.
Actively involved in evaluating network capacity, developing network plans and designing enterprise network architecture; implementing new technologies into the network based on technical analysis of software, hardware & network systems, LAN/WAN/Cloud communications, network nodes & transmission systems. Exploring challenging senior managerial assignments with a professionally managed organization Expertise In
IT Strategic Planning
IT Infrastructure Set up & Management
Data Backup & Recovery
Technical Troubleshooting
Risk Assessment & Mitigation
Change Management
ITIL Methodologies
Project Management
SLA Compliance
Business Analysis
Resource Optimization
IT Audit & Security Management
Asset & Inventory Management
Cross Functional Team Coordination
Leadership Strengths & Highlights
Skilled in managing IT services ranging from IT infrastructure, solution design & delivery and IT operational support; setting-up IT Departments from scratch and leading projects on roll-out of IT Infrastructure & Data Centre
Proficient in installation, administration & maintenance of software
(applications / operating systems) and hardware (Windows 7, Back-up System using Symantec BackupExecv2012 Server with Ultrium Tape Library, iPhone 6s, Blackberry Phone, Online Database Apps, Windows 2008 Active Directory Administration
Acknowledged for well-defined understanding of the business- technology interface and capacity to identify and align clients’ emerging technology needs with products and services
Proven ability in end to end management of projects related to implementing ERP for enhancing operational efficiency and business profitability
Highly organized, disciplined and task focused with fine-tuned analytical, troubleshooting and administrative skills. Personality traits include decision making ability and capacity to delivery under pressure Professional Experience
PricewaterhouseCoopers, Muscat From Mar 1998 to October 2017 IT Manager since Jan 2010
Accomplishments:
• Graduated from the position of IT Administrator to the position of IT Manager during tenure with the organization for consistently rendering superior quality service
• Acknowledged for rendering effective onsite & offsite IT support to PwC offices across Dubai & Saudi Arabia leading to qualitative service delivery
• Successfully managed replacement of old Compaq Server with HP DL380 Server involving porting of main office data, rollout of web based time & expense management system on staff laptops
• Played key role in maintaining IT Data Center operations with 100% availability, reliability and maintainability, accomplishing 10% reduction in hardware and 8% reduction on software requirements of projects undertaken
• Instrumental in optimizing cost of procuring hardware & software by 15% as well as operational costs by 20% & through optimization, consolidation & virtualization and new purchase decisions
• Enhanced datacenter foot print through datacenter consolidation with no business impact. Set up & managed wireless LAN with Juniper Firewall in office & multi-door Card Based Access Control System for office at Honeywell, USA
• Secured satisfactory result in IT Security audit by PwC UK in coordination with regional and UK IT. Developed & implemented BCP and DR manuals as part of the team Key Profile:
IT Management
• Involved in end to end management of IT infrastructure & operations encompassing internet & network services, security, firewalls, printers amongst others
• Function as point of contact for maintaining adequate infrastructure and developing solutions to cater to new business initiatives. Maintain seamless operations by rendering remote infrastructure support to outstation locations
• Ensure compliance to ITIL processes, datacenter best practices and standards encompassing server, backup, incident, problem, change, capacity and business continuity & disaster recovery management
• Spearhead team efforts pertaining to set up, maintenance, backup & administration of LAN & WAN (network of over 130 workstations and 3 servers) for a staff strength of 120+ members
• Maintain seamless operations by implementing various improvement initiatives & processes, enterprise-wide disaster recovery and business continuity plans in compliance to organizational global IT standards
• Focus on effective resolution of software issues in staff Lenovo T-Series Laptops related with Win 7/64bit, Lotus Notes v8/9 and PwC customized & Web based software packages including issues related to MacAfee Endpoint v7.x Encrypted laptops
Administrative Activities
• Participate in internal & external audits and follow up with respective stakeholders for effectively implementing audit recommendations and other organizational IT security services
• Maintain updated knowledge of managing FM200 based Auto Fire Suppression system in Data room in compliance to organizational policies and procedures
• Optimize resource utilization & streamline processes for enhancing operational efficiency as well as departmental profitability
• Evaluate team performance & render productivity enhancement feedback. Organize training sessions for team members based on identified training needs
• Identify and develop vendors for procuring & maintaining IT inventory for enhancing system uptime in compliance to organizational policies and procedures
• Prepare & present various status reports for the senior management & other stakeholders to enable effective decision making
Previous Assignments
BPL Sanyo Technologies, Kerala & Bangalore – India Jan 1988 – Feb 1998 Systems Executive, Bangalore ~ Jun 1996 – Feb 1998 IT Administrator to EDP Manager, Kerala ~ Jan 1988 – May 1996 Academics
• Post Graduate Diploma in Systems Management, NIIT, Chennai, India (1987)
• Bachelor of Business Management, Mangalore University (1986) Professional Enhancement
• Certified Lotus Specialist (CLS v4.5), experienced in v9.x.
• 3 day training on ITIL V3 Basic Course, QUINTICA, Dubai, by my Office
• Advanced Training in Lotus Notes R6.5
Administration, Executive Train, Dubai
• Advanced Training in Lotus R5 Administration, Micro Land, Bangalore
• HP Roadshow, Muscat, one day
• Networking India Seminar, Coimbatore, India
• Certified Privacy and EU GDPR Practitioner by
IGRCI, UK
• Certified ISO/IEC 27001:2013 Lead Auditor by
TUV
Contd.-3
Personal Details
• Date of Birth : 15th November 1964
• Languages Known : English-Fluent, Hindi, Malayalam
• Nationality : Indian
• Passport Details : T1257853 valid till 14-02-2029
• Driving license : Oman (to renew) and India, Light
~ References: Available on Request ~
Contact this candidate