RESUME

PERSONAL INFORMATION

NAME : SHALANI A/P SUBRAMANIAM

AGE : 26 YEARS OLD

GENDER : FEMALE

IC NUM : 931***-**-****

DATE OF BIRTH : 28 OCTOBER 1993

PLACE OF BIRTH : GENERAL HOSPITAL JB

MARITAL STATUS : SINGLE

NATIONALITY : MALAYSIAN

RACE : HINDU

RELIGION : INDIA

H/P : 018*******

EMAIL : adfi7s@r.postjobfree.com

ADDRESS : NO.43, JALAN SILAT HARIMAU 5, BANDAR

SELESA JAYA 81300 JOHOR BAHRU.

CAREER OBJECTIVE

TO PURSUE A CAREER IN A COMPANY THAT OFFERS

OPPURTUNITIES FOR PROFESSIONAL AND PERSONAL GROWTH BASED ON MY EXPERIENCE .

EDUCATION

SMK SERI PERLING : SPM 2006-2010 (PASS)

SG ACADEMY : DIPLOMA INFORMATION SYSTEM

EXECUTIVE 2013-2016 (3.0 points)

WSQ : ELITC Industries Training Centre Singapore ( 2017 ) CONTACT INFORMATION

WORKING EXPERIENCE

SG ACADEMY SDN.BHD

TELEMARKETING CUM STUDENT REQUIREMENTS

(6 Months INTERNSHIP)

● Prepares reports and proposals, and responds to inquiries from students

● Participates in the development of operating goals and objectives for the unit recommends, implements, and administers methods and procedures to enhance operations, as appropriate to the unit.

● Performs miscellaneous job-related duties as assigned

● Head hunting

● Keeps management informed by submitting application and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

● Contributes to team effort by accomplishing related results as needed.

● Monthly Allowance RM 800

● Answer calls and respond to emails

● Handle parents and students inquiries receive phone calls and by email

● Research required information using available resources

● Manage and resolve parents and students complaints

● Enter new customer information into system

● Update existing clients information

● Process forms and applications

● Identify and escalate priority issues

● Route calls to appropriate resources

● Follow up clients calls where necessary

● Document all call information according to standard operating procedures

● Complete and produce the call reports

● Responded to client calls and provided instructions for troubleshooting

● Forwarded client complains to the concerned departments

● Conduct analysis and recommend suitable solutions to real time performance issues

● Performed regular audit and evaluate the quality of customer services being delivered and issue periodic reports on the same

● Handle inbound calls and provide one-call resolution to problems reported

● Receive inbound calls including transferred sales leads and calls from current and potential customers.

● Place outbound follow-up clients calls to complete and submit an application.

● Answer questions about the product details, the company, and issues with account for the clients.

● Assist clients with any technical issues experienced with website and escalate any issues to management appropriately SG ACADEMY SDN.BHD

( ADMINISTRATIVE ASSISTANT 2016JAN-2017DEC ) RM 1500

● Provide general administrative and clerical support including mailing, scanning, faxing and copying to management

● Maintain electronic and hard copy filing system

● Open, sort and distribute incoming correspondence

● Perform data entry and scan documents

● Manage calendar for Managing Director

● Assist in resolving any administrative problems

● Answer calls from customers regarding their inquiries

● Prepare and modify documents including correspondence, reports, drafts, memos and emails

● Schedule and coordinate meetings, appointments and travel arrangements for Managers

● Answer and direct phone calls respond to emails

● Assume role of primary point of contact between the executives and internal/external clients

● Maintain daily electronic journal, arrange meetings and appointments and provide reminders as needed; maintain master corporate calendar of all conferences, all-hands events, holidays, and vacations

● Handle requests, feedback, and queries quickly and professionally

● Arrange executive travel, hotel and dining arrangements as needed

● Take dictation and meeting minutes, accurately enter notes and distribute

● Monitor office supply levels; reorder when appropriate

● Maintain strong relationships with vendors and keep price data in order to get best pricing on supplies and services

● Produce professional quality reports, presentations and briefs

● Develop and carry out an efficient documentation and filing system for both paper and electronic records

● Delegate tasks as appropriate to other members of the team

● Management of office equipment

● Maintaining a clean and enjoyable working environment

● Handling external or internal communication or management systems

● Managing clerical or other administrative staff

● Organizing, arranging and coordinating meetings

● Sorting and distributing incoming and outgoing post

● Create and maintain useful databases for the department

● Perform some research duties as and when required by the team

● Assist the Dept head to maintain a proper attendance and tracking report for the Dept.

● Assist on any ad-hoc tasks as required by the dept.

● Perform basic account maintenance activities

● Motivate team to achieve service targets through regular coaching.

● Contribute to management team objectives through teamwork. SIGNATURE HOTEL KL CENTRAL

( FRONT OFFICE ASSISTANT 2012JAN-2013 DEC) RM 1800

● Receive guest to the hotel by greeting them warmly and attending to their inquiries and also answer inquirers over the phone

● Inform guests of the services and accommodation rates in the hotel,make reservations for guests according to their needs and also make sure that all reservations cancel are effected immediately to avoid confusion

● Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel

● Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference

● Attend to all routes of room bookings, such as online, phone and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running

● Answered telephonic and in-person queries related to hotel services and resolved any issues

● Processed guests check ins and outs

● Prepared and completed rooms and restaurant bills

● Assisted guests in storing valuables in secure deposit box

● Handled payments through cash, checks and credit cards. MURATA ENERGY DEVICES SINGAPORE Pte.Ltd

( QUALITY CHECKER 2017-2018) SG 1200

Approves incoming materials by confirming specifications; conducting visual and measurement tests; rejecting and returning unacceptable materials.

Approves in-process production by confirming specifications; conducting visual and measurement tests; communicating required adjustments to production supervisor.

Approves finished products by confirming specifications; conducting visual and measurement tests; returning products for re-work confirming re-work.

Documents inspection results by completing reports and logs; summarizing re-work and waste; inputting data into quality database.

Keeps measurement equipment operating by following operating instructions; calling for repairs.

Maintains safe and healthy work environment by following standards and procedures; complying with legal regulations.

Updates job knowledge by participating in educational opportunities; reading technical publications.

Accomplishes quality and organization mission by completing related results as needed.

AMS SENSORS SINGAPORE Pte.Ltd

Quality Assurance (2018-10months Company Retrenchment) SGD 1400

Draft quality assurance policies and procedures interpret and implement quality assurance standards

Evaluate adequacy of quality assurance standards

Devise sampling procedures and directions for recording and reporting quality data

Review the implementation and efficiency of quality and inspection systems

Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality

Document internal audits and other quality assurance activities

Investigate customer complaints and non-conformance issues

Collect and compile statistical quality data

Analyze data to identify areas for improvement in the quality system

Develop, recommend and monitor corrective and preventive actions

Prepare reports to communicate outcomes of quality activities

Identify training needs and organize training interventions to meet quality standards

Coordinate and support on-site audits conducted by external providers

Evaluate audit findings and implement appropriate corrective actions

Monitor risk management activities

Responsible for document management systems

Assure ongoing compliance with quality and industry regulatory requirements

MARINA BAY SANDS SINGAPORE CASINO

ASSOCIATE SERVICE ATTENDANT (2018OCT-18MAR2020)

$1450

Maintain basic knowledge of food and drinks menu

Ensure that the work areas are clean at all times and that the cleaning schedule is adhered to

Ensure that the mise-en-place is completed prior to service and continually replenished

Maintain responsibility for the polishing of cutlery, crockery, coppers and silvers

Ensure that the chef's table is set up and the coffee area maintained

Ensure trays are carried and food delivered to guests in a timely and efficient manner

Trained as a prep cook, stocked merchandise and prepared purchasing orders

Provided outstanding customer service to each military guest

Assisted customers with food selection, inquiries and order customization requests

Handled daily flow of paperwork and worked with the accounting department to coordinate

Utilized meal planning software to ensure dietary needs and restrictions are met

Communicated with visitors and residents to develop and maintain trust and confidence

Trained and served as a mentor for new employees

Assisted in organization of functions and events for residents

Complied with policies established by federal and state law, including but not limited to State board of Education policy.

Maintained a clean and organized work and storage area.

Followed established procedures and standards for cleanliness, to ensure a healthy and safety environment.

Maintained inventory of service stations and replenished needed condiments, silverware and napkins. Monitored areas to ensure they were filled appropriately prior to running low.

Mentored and trained new food service aides in all tasks and procedures

Trained in all areas of food preparation regarding standards in food hygiene. Assisted cooks with basic food preparation including salads and desserts when needed.

Maintained a sanitary and organized stand.

Assisted customers by providing information and resolving their complaints.

Opened and closed stand.

Prepared food for customers.

Prepare all foods as assigned, using the approved recipe and stated quantities according to the food production records.

Applies safe handling of equipment and food.

Provide security and use of all foods provided for the daily food preparation.

Provided excellent table service and fostered guest satisfaction in fast-paced restaurant and bar.

Employs proper use, cleaning and caring for equipment tools complying with recommended safety procedures.

Answers and corrects violations found during Health Department inspections; and constantly monitors equipment performance and reports maintenance needs to the

Maintenance Department.

Monitors standard cleanliness, approved food handling and sanitation procedures are being followed by all employees.

Provided quality customers service while operating a cash register.

Assisted with any customer inquiries concerning menu selections.

Maintained a clean and orderly work environment at all times.

Assisted 50 to 150 customers daily.

Checked supplies in counter area and restocks items to ensure a sufficient supply throughout the shift.

Resolved customer complaints about their purchases.

Maintained cleanliness and sanitation in front of the store including all tables, floors, windows, and beverage station.

Performed daily cash reconciliation of cash drawers.

Performed inventory preparation

Prepped, served and maintained a hot and cold food line

Ensuring patient service quality

Ensured proper food health standards were met

Responsible for operating the cash register in the attached cafe. Also required to maintain the cafe during the night shift hours.

Delivered trays quickly and efficiently, yet in a warm and friendly manner to ensure patient comfort and satisfaction

Maintained excellent inventory reserves to enable subsequent shifts to initiate tray preparation immediately

Diligently adhered to serve-safe food and sanitation guidelines to ensure safety and health of patients. LANGUANGE

WRITTEN & SPOKEN - ENGLISH, MALAY AND TAMIL

REFERENCE

SG ACADEMY Ms.Patricia Moses 014-******* ( General Manager )

AMS SENSOR Mr.SIM 96842239 ( Supervisor )

MARINA BAY SANDS SINGAPORE CASINO

Mr.Arokia +659******* (Manager)

COMPUTER SKILLS PROFICIENT IN ( MICROSOFT WORD, EXCEL, POWER POINT, TYPING SKILLS AND INTERNET KNOWLEDGE ) AND FOCUSSED WHO COMPLETING MULTIPLE TASKS, COMMITED TO DELIVER HIGH QUALITY RESULT WITH LITTLE SUPERVISION AND VERY HARDWORKING READY TO WORK AS A TEAM AND WITH A GOOD PROFESSIONAL COMMUNICATION SKILLS.

EXPECTED SALARY

RM1700-2000 negotiable

PROFESSIONAL SUMMARY / SKILLS

Contact this candidate