Manager Executive
Resume:
Angel I. Túa 407-***-****
**** ******* ******, ****** *******, Florida 32708 adfi6s@r.postjobfree.com
Professional Profile
Over twenty five years of progressive experience in the Housing Management field,
Personal Skills
Decision Making Skills
Analytical Skills
Communication Skills
Professional Experience
Millennia Housing Management
March 2020 to August 2020
Regional Manager
•To Create and implement a long-term market - rate property management strategy
•Review annual operating and capital budgets before presenting to senior staff.
•Ensure on-site team members develop effective resident relations at each property.
•Review expenditures at the property level, ensuring they’re within budget and duly approved.
•Review monthly P&L statements, prepare a written variance report, and include a corrective action plan where needed.
•Ensure regulatory compliance and adherence to all legal requirements.
•Conduct regular visits to assigned properties and properties of Senior Property Managers and On-Site Property Managers.
•Achieve the highest possible net operating income through the implementation of effective cost control, revenue maximization and delinquency management plans, and variance reporting Hire, manage and direct the overall performance and career development of direct reports.
•Establish and implement a training platform to ensure proper team member certifications are in place for Fair Housing and Workplace Safety as well as ongoing staff training.
•Develop a strategic business pipeline to advance the profitability of market-rate properties within M.H.M.
•Responsible for analyzing the company's portfolio, repairing dysfunctional business strategies, and devising and implementing financial plans to strengthen the company's profitability.
•Partners with the C.A.O. to strategically project future company financial status as well as individual deal financial status, and aligns the two effectively.
•Provide clear direction for operations within the Property Management and Development Divisions ensuring that the Company financial and business objectives are being achieved
•Maintain a continuous knowledge of the housing development industry and market status.
•Oversee the implementation of policies, procedures, and compliance for the market rate property management division.
•Promote the company values which help drive a culture of respect and collaboration
Pinnacle American Management
September 2011 to March 2020
Business Manager
Managed the property and staff within the guidelines of the company policies and procedures and ensures that the property staff understands and conducts themselves and property business according to policy and State and federal laws and regulations.
Conducted resident screening and approved all potential resident applications and reviewed qualifications.
Collected deposits, completes the lease form outlining conditions and terms of occupancy, and ensures that lease files are complete and that the correct entries are posted in the accounting system.
Prepared property to successfully pass HUD REAC inspections.
Made property vendor selection and approved all property purchases. Approved all invoices to ensure that all products or services have been received.
Completed the required weekly and monthly property reports.
Assisted the Investment Manager with the development of the annual property operating budget and manages the property within the budget.
Performed evictions as required and participates in legal proceedings following eviction as necessary.
Resolved resident complaints and answers resident questions. Monitor all problems that are being handled by other employees.
Interviewed, selected and train new employees. Scheduled and monitored daily staff performance. Conducted safety meetings. Conducted performance evaluations, performance counseling and terminations. Recommended position changes and promotions. Completed all necessary employee related paperwork.
Monitored the progress of contracted work and ensured that all maintenance service requests performed by the maintenance staff are completed satisfactorily and in a timely manner.
Inspected vacant units to ensure rental readiness, performed move-out inspections to assess condition of vacated units and monitor the condition of property common areas for potential problems including potential safety hazards.
Monitor the market and implemented rent increases and special programs and managed an effective lease renewal program as instructed by the investment manager. Monitored property curb appeal, office and signage.
Implemented and assessed effective property marketing strategies.
Sanford Housing Authority, Florida
July 2005 till August 2010
Executive Director
Achievements:
Increased SEMAP scores from 0 to 135 points
Increased effectiveness of program operations by 200%
Effectively decreased expenditures and increased unit turn around and repairs.
Created strategies to redevelop 170 units in Public Housing.
Increased PASS scores from 13 to 66 points.
Implemented cost savings to the Capital Fund Program, reinvested savings to unit improvements.
Effectively maximized and utilized in a timely manner Capital Funds Stimulus Funds.
Created effective partnership with Seminole County Community Development Agency, that awarded $400K of County’s Stimulus Grant funds.
Responsibilities
Administered the conventional public housing and Section 8 programs consistent with the terms of the Annual Contributions Contract and the State enabling legislations;
Maintained the Board of Commissioners thoroughly informed of the status of the agency
Provided Affordable Housing opportunities to persons of low and moderate income
Managed the ongoing operations of the Public Housing Program
Managed the ongoing operations of the Housing Choice Voucher Program
Interpreted federal, state regulations and monitor compliance with regulatory agencies
Developed and promote models of affordable housing
M.D. Strum Housing Services, Indianapolis, Indiana
August 2004 till July 2005
Management Analyst
Responsibilities:
Performed administrative, managerial and operational reviews and analysis of various HUD funded programs as required to determine deficiencies and program weaknesses. Determined level of corrective action required, create recommendations to include but not limited to;
Operational review and analysis of the Housing Choice Vouchers Program (SEMAP)
Operational review of the Low Income Housing Program (PHAS)
Review program integrity in accordance with HUD requirements (RHIP)
Create detailed reports with deficiencies and recommended corrective action
Perform training sessions as needed (English and Spanish)
Pinellas County Housing Authority, Largo, Florida
May 2001 till 2004
Deputy Executive Director
Achievements:
Issued and leased over 900 Housing Choice Vouchers in three months
Increased effectiveness of program operations by 200%
Created a successful partnership with the Department of Housing and Urban Development.
Created financing strategies to redevelop a 100 unit Public Housing Development, into a 100 unit, 110 beds Assisted Living Facility in Public Housing without federal funds.
Responsibilities:
Oversight of the Housing Choice Vouchers Program
Oversight of the Information Technology department
Redevelopment,
Real Estate Acquisitions
Division Director monitored and supervised Housing Services Director, Capital Fund Director, and Human Resources Director.
Supervised and monitored Information Technology and Family Services staff.
Supervised and Monitored Compliance and 504 Section.
Directed Redevelopment activities of the agency.
Served as liaison with the press and other governmental agencies.
Served as contract administrator for the Construction and initial management phase of the Assisted Living Facility.
Created Request for Proposals for professional services such as Legal Counsel, Real Estate Buyers Agent, Design Built Team, Financial Consultant.
Created strategies and procedures for the issuance of $40 million bonds, rated AAA by Standards and Poor that enabled the agency to have a ready pool of dollars for property acquisition.
Created strategies and oversight of the purchase of commercial property to diversify the agency’s income portfolio.
Established a positive communication and business relation with the State HUD Office.
Pinellas County Housing Authority, Largo, Florida
May 1998 till 2001
Assistant Executive Director for Housing Assistance
Responsibilities:
Responsible for daily operations of the Section 8 Housing Choice Voucher Program.
Responsible for the implementation of Admissions and Occupancy Section within the agency.
Responsible for the Waiting List Management of the Section 8 and Public Housing Programs.
Created an aggressive landlord outreach.
Enacted diversity activities for staff.
Provided in house training for staff.
Provided technical support to the Executive Director and the Board of Commissioners.
Chicago Housing Authority, Chicago, Illinois
1996 till 1998
Manager of Admissions and Occupancy
Achievements:
Increased Productivity by 300%
Responsibilities:
Oversight of Application Process
Oversight of Suitability Process
Oversight of Admissions Process
Provide technical assistance to other departments of the Agency
Responsible for daily operations of the department: - Waiting List applications, Eligibility Determinations, Suitability Determinations (Criminal Background Checks, Home Inspections, Previous Tenancy)
Monitored process with applicant interviews, offers and assignment.
Performed informal hearings for denied applicants.
Effectively increased volume of eligible and suitable applications and offers by 400%.
Monitored compliance with diverse Court Decrees (i.e., Dorothy Goutroux Consent Decree, Resident of Henry Horner Consent Decree, Latinos United Consent Decree etc.)
St. Petersburg Housing Authority, St. Petersburg, Florida
1995 till 1996
Director of Operations
Achievements:
Streamlined Public Housing
Streamlined Section 8 Program Operations
Increased production time in Maintenance
Responsibilities:
Responsible for all programs related to Public Housing Management; Maintenance Operations for entire Agency; Program Eligibility; Security, Section 8, Lead Abatement, Force Account and Comprehensive Grant Program Activities.
Developed Policies and Procedures related to changes to Federal Regulations and Legislation.
Established goals and performance standards for staff of 75 employees.
Indianapolis Public Housing Division, Indianapolis, Indiana
1994 till 1995
Section 8 Programs Housing Specialist Supervisor
Achievements:
Streamlined program operations to receive over 3,000, Certificates and Vouchers from the State Program
Maintained high lease up rates
Responsibilities:
Responsible for all Leasing and Occupancy phase of the Section 8 Operation.
Assisted Program Director in creating policies and procedures, overall planning, implementation and operation of Section 8 Program.
Muncie Housing Authority, Muncie, Indiana
1991 till 1992
Section 8 Programs Director
Achievements:
Streamlined Program Operations
Streamlined Inspections
Increased Lease Up to 98%
Responsibilities:
Served as liaison for the Executive Director for Program implementation, as well as, outreach activities of the Housing authority with other Local, State and Federal Agencies.
Responsible for all operations and program funding for the Section 8 Program.
Updated all Program requirements, changes and regulations.
Performed outreach activities with Landlords, Applicants and Program Participants, also other local Agencies.
Implemented and supervised the Family Self-Sufficiency Program
Assisted the Board of Commissioners with Program Rules and Regulations.
Provided training to staff.
Supervised HQS Inspectors and conducted Quality Review.
Housing and Consulting Services, Bayamón, Puerto Rico
1988 till 1991
Housing and Economic Development Specialist
Achievements:
Obtained a $2 mm bond issuance for Municipality of Toa Alta, P.R.
Created a $4 mm 312 Loan Package for Housing and Business
Responsibilities:
Coordination and preparation of Proposals for Subsidized Housing, Economic Development Activities.
Responsible for Audit response and obtaining funding from Private Sector.
Prepared and conducted training sessions for key staff.
Inter Island Corporation, San Juan, Puerto Rico
1987 till 1988
Housing Consultant
Achievements:
Obtained a $2 mm bond issuance for Municipality of Toa Alta, P.R.
Created a $4 mm 312 Loan Package for Housing and Business
Responsibilities:
Prepared Proposals for Subsidized Housing. This involved coordination with other housing professionals to create proposals for the many diverse programs such as:
a) Section 8 Moderate Rehabilitation
b) Section 8 Existing and Project Base
c) Section 8 Voucher Program
d) FmHA 515 Rental Assistance
e) Nehemiah Housing
f) Rental Rehabilitation
g) 312 Loan Package
h) Elderly Housing
Coordinated Consulting Activities of Development, Implementation of Administrative Stages.
Municipality of Bayamón/ Housing Department, Bayamón, Puerto Rico
1984 till 1987
Coordinator Department Internal Audit and Monitoring Unit
Achievements:
Increased program compliance, Agency received recognition
Implemented the Housing Voucher Program
Responsibilities:
Coordinate and monitor all Internal Audits pertaining to Section 8 Existing, Moderate Rehab., Rental Rehabilitation, Urban Homesteading and Administration.
Coordinate, prepare and supervise seminars, training and related personnel matters to all Housing Department staff.
Served as Advisor to the Director, Administrative Staff, Program Participants, Home Owners, and Program Coordinators, in related topics of the Federal Regulations, Program Regulations, Local Laws and Housing Regulations.
Supervised Housing Quality Inspectors
Prepared and monitored all Section 8 budget matters with Program Accountant.
Served as liaison with Regional and National HUD Officials
Education
Bayamón Central University, Bayamón, Puerto Rico
Philosophy and Psychology
1976 – 1979 (60 credits completed)
References
Orlando Cabrera
Past Assistant Secretary for Public Housing
1200 19th Street, NW, suite 300
Washington, DC 20036
John Nelson
Executive Director Palatka Housing Authority
Palatka, Florida
adfi6s@r.postjobfree.com
Professional Seminars
Assisted Living Facility Core Training, St Petersburg College
Workshop for Executive Directors and Certification, NAHRO
HUD’s Rental Housing Integrity Program, HUD/Nan McKay
Public Housing Assessment System, NAHRO
Public Housing Manager, Training and Certification, NAHRO
Financial Management for Public Housing, NAHRO
PHMAP/MEIS, NAHRO
Managing Maintenance in Public Housing, HUD/NAHRO
Housing Specialist Certification, Nan McKay & Associates
Family Self Sufficiency Program Parts I & II, Nan McKay & Associates
HUD 50058 Up Date, Nan McKay & Associates
Organizing Spanish Speaking Communities, Neighborhood Reinvestment Training Institute
Organizing Against Drugs & Crime, Neighborhood Reinvestment Training Institute
Developing a Strong Board of Directors, Neighborhood Reinvestment Training Institute
TIRI Real Estate Course, TIRI Real Estate Institute, Guaynabo P. R.
Housing Voucher Program: Nan McKay and Associates
Housing Quality Standards: HUD Field Office, Caribbean Branch
312 Loan Process ; HUD Field Office, Caribbean Branch
Resident Management Workshop : V.I. Senate and Housing Authority
Safety and Security in the Work Site: PROSHA Academy
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