Manager Employee Relations

Jonathan J. Carrillo

323-***-**** ********.*********@******.***

Areas of Expertise

● Car Rental Management

● Conflict Resolution

● Operations Management

● Waste & Recycling Management

● Contract Negotiations

● Customer Service Excellence

● Front-End Supervision

● Sales & Margin Improvement

● Strategic & Tactical planning

● Client/Vendor Relations

● Team building & Training

● Cost-Reduction Strategies

● Business Development

● Sales & Marketing

● P&L/Financial Reporting

Experience

Valet Living Property Solutions- West Coast Region, CA 2017-2020 Senior Regional Director of Operations

Oversee the western region business operation with 5 Regional Managers and 15 District Managers.

Review and support the region marketing strategy to reflect service opportunities, potential market area changes, and maximize ancillary revenues.

Deliver key regional goals: service delivery, labor planning, budgeting, strategic planning, internal controls, and logistics.

Monthly review of financial results, variance analysis of plan versus actual results, and a rolling 12 months forecast by key business segment: driver identification; opportunity pipeline.

Responsible for the operation, business plan development, profit maximization, staffing, customer service, and Independent contractors. Advantage / EZ Rent A Car- Los Angeles, CA 2014-2017 City Operations Manager

Oversee the 20 million business operation with 80 employees and 2,000 cars. Resulting in a 20% profit margin for the location.

Responsible for the operation, business plan development, profit maximization, staffing, customer service, and third-party employment agreements.

Manage the onboarding process and employee orientation to immerse the new employees into the company culture and explain workplace policies; train managers how to train our staff on specific duties related to their respective positions.

Initiate strategic market plans to analyze key strategies, weaknesses, competitors, and new business opportunities. This strategy has strengthened our position in the market, as well as increased profit by 10%.

Merged separate operations into a single facility to maximize efficiency and profitability. Inspired a cohesive team atmosphere amongst management and employees within the combined facility.

Leading improvement project team to complete construction remodel on time and within budget. Developed and implemented project plans and negotiated subcontractor agreements. Created work schedules and have supervised crew to ensure quality. JJC Janitorial, Inc- Los Angeles, CA 2013-2017

Owner Operator

Managed the 1.2 million business operation. Resulting in a 25% profit margin for the company.

Managed business finances, including paying vendors and suppliers for products, services rendered.

Prospected to obtain new accounts while maintaining relationships with existing customers.

Trained new staff members in all aspects of housekeeping and janitorial services, ensuring that they meet health and safety standards.

Make a presentation to clients provides an estimate on products and services. Keter Environmental Services, Inc. – West Coast Region 2013-2014 Regional Manager

Directly managed 26 properties in the West Coast portfolio, retail merchants, equipment, controls, and services accounting with annual revenue of approximately 8 million.

Increased revenue by 20%, hauling costs reduced by 70%, controllable expenses reduced by 58%, the diversion rate increased by 60% in the first year.

Analyzed waste and recycling program at properties to develop and implement enhancement opportunities.

Responsible for hiring and training all Regional/Inside Operations Managers for the West Coast and implemented imperative leadership to improve the performance at properties.

Identified and qualified prospects, developed sales pipelines, sourced new clients, produced revenue forecasts, and generated sales reports. Jonathan J. Carrillo

323-***-**** ********.*********@******.***

Fluent in Spanish

Dollar Thrifty Automotive Group, Inc. – Los Angeles, CA 2010 - 2013 City Operations Manager

Successfully managed the marquee location of LAX including up to 230 employees, 10 managers, and an inventory of 6,700 vehicles and 26 buses.

Annual revenue of approximately 90 million, with annual incremental sales revenue, doubled to $35 million.

Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line, and turnaround of underperforming operations.

Negotiated contracts with hotels, dealerships, and other prospective clients with a focus on developing new accounts.

Analyzed financial statements and other reports to forecast revenues and costs to develop budgets and goals.

Maintained expenses below budget through accurate planning, waste reduction, purchasing, and cost-effective operating procedures. Red Robin Gourmet Burgers – Calabasas, CA 2009 - 2010 General Manager

Developed & implemented company policies ranging from supply purchasing, employee relations & staffing requirements, vendor relations, and expanding the customer base.

Responsible for training and development of all staff, new hires, and maintaining consistency with restaurant operations.

Supervised all Front-of-House staff in accordance with set policies and fostered a growth-centric environment.

Responsible for cost-control, inventory, and forecasting for business needs. The Cheesecake Factory – Glendale, CA 2009

Assistant General Manager

Managed a high-volume location with 350 direct reports and responsible for scheduling, training and development and consistent quality in operations.

Responsible for high-level of customer service, improvement of the guest experience, and consistently improving processes.

Implemented and led daily staff meetings, also introduced weekly managerial staff meetings to develop staff.

Responsible for quality control and meeting auditing standards as well as improving stagnant processes and departments. In-N-Out Burger –Glendale, CA 2009

General Manager

Managed high-volume locations with up to 60 direct reports and responsible for sales of up to $3 million in revenue.

Produced and presented annual evaluations to the management team and led monthly staff meeting and responsible for creating weekly schedules

Enforced company policies and procedures along with the 5 P’s to all staff. (Proper planning prevents poor performance) with an emphasis on preparedness for audits, mystery shoppers and overall quality.

Accomplished 100% of 2008 company goals, received the accident-free award for 2008 and held 10 consecutive months of company-wide top-performance awards.

Responsible for budgeting, inventory control, training, and development of staff. Motivating staff to operate toward achieving goals. Education and Training

College of the Canyons- Valencia, CA

Jack Welch Management Institute- Becoming a Leader Certificate Creating a Winning Strategy Certificate

Present

2013

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