Administrative Specialist
Resume:
Maira Alejandra Alcala
***********@*****.***
https://www.linkedin.com/in/alejandra-alcala/
High performance Administrative Specialist with 10+ years of experience delivering superior results in administrative roles in the banking and legal industries. Proactive and reliable, with a meticulous, detail-oriented and organized nature. Proficient in executive level support and project management.
Process improvement Internal Controls Project Management Budgeting Financial Management & Reporting Negotiating Microsoft Office Oracle Multi-tasking Problem Solving Team Collaboration
Work experience
Law Office of Mike Vadie - Houston, Texas
Legal Assistant February 2020 – Present
Reviewed, organized, and summarized records for over 700 clients using software such as Excel, Adobe, and Filevine.
Manage emails and draft correspondence.
Use case management software to enter client information.
Perform high-volume administrative tasks.
Order medical records.
Read and route incoming mail.
Maintain document files, including tabbing and indexing litigation files
Answered direct attorney phone lines and acted as liaison between clients and attorneys, and interviewed clients for case intake.
Updated client, medical providers and insurance companies with the status of the cases. Banco Davivienda S.A. - Bogota, Colombia
Administrative Specialist October 2016 to January 2019
Designed and led the Administrative Committee with all the managers of the Vice Presidency of Corporate Credit.
Communicated effectively with manager team to convey information, collect data or coordinate administrative details.
Assisted Vice-president with managing budget: 4.000 mm COP (USD 1.2 mm approximately).
Created and developed visual presentations for the executive leadership team.
Prepared reports for the Vice-president by collecting and analyzing confidential information.
Managed special projects. Facilitating program development, event planning and ensuring that key stakeholders were involved in all phases of the project.
Designed and implemented of the recognition program (staff motivation– human resources project) of the Vice Presidency of Corporate Credit.
Acted as boss in temporary assignment of the credit verification team (30 people) during six months. Improvement of 11% in the number of credits analyzed in the standard time during those months.
Attended Management meetings and record, transcribed and distributed minutes.
Kept utmost discretion when dealing with sensitive topics.
Made internal operating agreements between the areas of the vice presidency and other areas of the organization to achieve successful job synergy. Purchasing Specialist September 2013 to September 2016
Budget allocation and control, purchasing processes and supplier’s administration. Achieving monthly savings up to 10% and the implementation of ERP.
Acted as support to the different areas of the Bank to carry out quotation and purchasing processes in a timely manner.
Analyzed the feasibility of purchase and supply requests for the Bank and its International Subsidiaries (Miami, Central America and Panama).
Managed the processes of purchase of executive vehicles.
Managed the corporate communication account both of them at national level, achieving yearly savings up to 20%.
Administrative Clerk November 2011 to August 2013
Execute Payroll related payment processes in a timely and accurate manner.
Supported the rebranding project for Davivienda in El Salvador, Honduras and Costa Rica.
Maintained and updated spreadsheets with recent accounts payable and accounts receivable data.
Led innovation sessions with suppliers.
Call Center Agent February 2010 to October 2011
Handle 100+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
Memorized all company products and services to be able to answer customer questions quickly and efficiently.
Provided guidance, advice and instruction for the management of the virtual channels of the Bank.
Telephone insurance sales.
Education:
Master in Business Administration – European Business School of Barcelona – Spain 2018 – Cum Laude
Degree in Business Administration – EAN University - Business Administration School – Bogota, Colombia – 2013
PMP Course Education – Chamber of Commerce of Bogota - 2016
Certification in financial management - Externado University of Colombia - Bogota, Colombia – 2013
ESL – English as a Second Language – Lone Star College – Houston, TX – Summer 2018 Languages:
Spanish – Native Speaker
English - Fluent
Portuguese – Beginner
Volunteer Activities:
HISD Community Board – Connect4Literacy – Houston, Tx. Present.
Champion Forest Baptist Church – Served with a church group that meets with the homeless – Houston, TX. Summer 2018.
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