Branch Manager

Experience Bank Branch Manager

Collaborative, detail-oriented Administrative Professional adept at supporting ATM Replenishment. Highly organized and hardworking with a clear focus on maintaining efficient and accurate operations. Successful experience in positions of increasing responsibility and duties with 15 Years Credit Union Branch Manager experience. Prepared to transition skillset and take on a challenging new role with Regions Bank.

KEY SKILLS AND CORE COMPETENCES

Customer Service Relations

Staff Training & Development

Exceptional Customer Service

Office Management & Organization

Communications

Regulatory Compliance

Mortgages

New Business Development

Problem Identification & Resolutions

Branch Management

Loan / Account Origination

Relationship Building

PROFESSIONAL EXPERINCE

Wells Fargo Bank-Birmingham, AL 09/2017-Present

Regional Bank Manager

Manage staff of 50+ team members including 10 direct reports in 4 branches to increase sales success and productivity. Provide formal and informal training. Model trends and adjusted branch plans accordingly. Consistently comply with company policies and government regulations. Recruit and hire appropriate new branch employees and staff branch according to the appropriate staffing levels. Manage relationships with various partners and departments to ensure ability to deepen customer relationships along with managing service quality. Actively participate and represent Wells Fargo in various community, civic and professional events. Coach and develop team members to achieve performance metrics.

Legacy Community Federal Credit Union – Birmingham, AL 03/2013 – 09/2017

Twelfth largest credit union in Alabama with assets totaling $429.57M and providing banking services to more than 39,000 members.

Branch Manager II

Recruited to oversee branch operations including hiring, staff development, policies and procedures, inventory, risk management, as well as financial analysis to determine feasibility of granting loans. Organize and manage staff schedules and timekeeping. Monitor and manage operational workflow and enhance efficiency when necessary. Create and maintain various spreadsheets and report files. Repeatedly exceed goals in deposit growth, credit card production, and new memberships.

Implemented six-week annual performance appraisals for all branch staff; as a result, banker performance increased from 25% to 92% and employee engagement improved by 65%.

Plan and participate in community events to educate customers on loan products, credit an account options resulting in consistent membership growth by 20% and membership satisfaction increase from 25% to 88%.

Jefferson Credit Union – Hoover, AL 01/2005 – 03/2013

Provides banking services to more than 7,000 members with assets totaling $66.43M.

Branch Manager

Transitioned industries to direct day-to-day operations and oversaw administrative duties and requests for the branch. Led team by conducting weekly coaching and observations. Organized all new hire, security and temporary paperwork. Managed staff schedules. Trained employees using PowerPoint on policies and procedures; coached and enriched new and existing employees to exceed their goals. Planned and coordinated logistics and materials for board meetings and recorded meeting minutes, committee meetings, and staff events. Assisted Marketing in the creation and implementation of corporate ads place in various charitable publications. Drove sales, branch revenue, and customer satisfaction scores to achieve quarterly goals.

Provided expert financial advice on mortgage and both educational and personal loans.

Mortgage Loan Originator and Processor.

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EDUCATION

Certificate of Completion – Internal Auditor, George Mason University

Notary Public – NMLS 1177253

Completion in over 20 certified courses – Credit Union National Association

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