Customer Service Receptionist

CURRICULUM VITAE

OF

NOKWETHEMBA REVIVAL NTOMBELA

PERSONAL DETAILS

Surname : Ntombela

First Name(s) : Nokwethemba Revival

Date of Birth : 26 March 1987

Identity Number : 870**********

Contact Number : 073*******

Address : 30-34 Diakonia Avenue

Portview

Room EN803

Durban

4001

Gender : Female

Nationality : South African

EDUCATIONAL LEVEL

Last School Attended : Malandela Senior Secondary School

Highest Grade Passed : Grade 12

Subjects Passed : IsiZulu, English, Afrikaans, Biology

: Business Economics & Home Economics

TERTIARY LEVEL

Institution : Coastal FET College (Swinton Campus)

Course : ICDL (International Computer Driving Licence)

Year Obtained : 2007

Institution : Berea Technical College (N4)

Course : National Diploma: Public Management

Subjects : N4 Communication, N4 Computer Practice, N4

: Entrepreneurship and Business Management

Year : 2008

Institution : Thekwini FET College (Umbilo campus)

Course : N5 Public Administration, N5 Municipal

Administration, N5 Public Finance,

N5 Computer Practice

: N6 Public Administration, N6 Public Finance,

N6 Public Law, N6 Municipal Administration.

Year : 2009

Institution : Train Smart

Courses : Customer Service Excellence

Telephone Skills and Reception Etiquette

Year : 2011

WORK EXPERIENCE

Name of Company : Prince Mshiyeni Memorial Hospital

Section : X-Ray Dept.

Position : Administration Clerk (In-service Training)

Duration : 07/06/2010 – 15/12/2011)

Duties:

Completion of in and out patient cards.

Issue cards for repeat cases from filling system.

Make bookings for CT Scan + Ultrasound.

Issue of pts’ results – CT Scan + Fluoroscopy

Liaise with ward sisters for in patient related issues e.g. all booked patients to be collected from the ward to CT Scan for their procedures.

Give information and direction to clients.

Telephone answering.

Name of Company : Abadeli Media Solutions cc

Position : Admin Clerk/ Receptionist.

Duration : 01/03/2012 – 24/08/2012

Duties:

Typing of company documents.

Filling of documents Place orders of the company.

Telephone answering and transferring calls.

Give information and direction to clients.

Completion of forms (Tender, Database Registration).

Name of Company : The New Look cc t/a Embroidery Centre

Position : Receptionist (2yrs) to Factory Supervisor (4yrs)

Duration : 02/12/2013 – 31/07/2020

Duties:

Manage the switchboard & ensure that all incoming calls are fielded.

Warmly greet & direct all walk in clients to appropriate staff members.

Assist and respond to general enquiries.

Give information and direction to clients.

Maintain an accurate filling system to ensure that all correspondence is accessible.

Maintain a clean and tidy reception so that professional frontline image for the company is maintained.

Organise appointments as per requirements of the company’s Management.

REFERENCES

Name : Mrs N. P. Faya

Company : Prince Mshiyeni Memorial Hospital

Position : Chief Administration Clerk

Contact Number : 031-***-****

Name : Miss S. Thabethe

Company : Abadeli Media Solutions cc

Position : Receptionist

Contact Number : 031-***-**** (073-***-****)

Name : Mrs. L. Njoko

Company : The New Look cc t/a Embroidery Centre

Position : Team Leader Operations

Contact Number : 031-***-**** (082-***-****)

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