Front Office Administrative Assistant

Mariam Mizouni **/**/**** *************@*******.***

+974-****-****

Profile:

A graduate in Office Automation and Business Computing, well organized and Self- Engaged, having a professional and extensive experience in internal auditing and executive secretary duties.

A Highly motivated person in a variety of office-based environment. Working under pressure with the ability to remain calm and focused, create and encourage a positive and trustworthy image for the company.

Education:

• Baccalaureat degree- Economy Management

• Diploma – Technical Agent for Office Automation & Business Computing Skills:

• Professional Negotiator • Customer oriented

• Customer Service • Creative Problem Solution

• Account Management • Curious for Knowledge

• Active Listener • Reporting and Building Rapport

• International Experience • Professional Communication

• Client Relations • Customer Satisfaction

Professional Experience:

Administrative Assistant Alfardan Premier Motors Qatar 2008 - 2019

• Internal and External Pre-Auditing Processes.

• Showroom related Daily Front Office Duties and Reports.

• Stakeholders with Daily, Weekly, Monthly Reports.

• Prospecting Activity Reports and prepared Order Intake Weekly Reports for JLR.

• Showroom Accessory Reports & Compliance Reports (ISO Certifications)

• Customer Loyalty Reports & Mystery Shopper Plan.

• Customer Satisfaction Index.

• Incoming Calls answering and Delegation to Sales Executives.

• Welcoming customers in order to comply with JLR Sales Core Process.

• Extracting Reports form Vehicle Management System – ADP

• New process documentation and implementation of for smooth operations.

• Expert in Excel, Word and Power Point.

• Offers negotiation through telecommunications when Sales team is engaged.

• Outsourcing and outgoing calls for new prospects.

• Power Motivated and Team Player with all the team in rush business hours. Secretary Devil Disk Tunis: Starting From 01.07.2002 - 31.12.2002

• Preparing Invoices and Quotations.

• Presenting customers to the variant of products available.

• Handling orders for clients and sending it for delivery.

• Documentation and filing

Training National Agricultural Bank Tunis: 2002 – 2004

• Training One Month Starting From 22.04.2002 - 21.05.2002 (Inspection Department)

• Training Two Months Starting From 21.04.2003 - 20.06.2003 (Inspection Department)

Affiliations:

• Product Knowledge – Jaguar Land Rover

• Positive Thinking and Positive Attitude

Languages:

• English French Arabic: Fluent

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