Customer Care Service

Problem Solving,

Leadership, Time

Management, Empathy,

Research, Communications,

And Project Management

Skills

email

com amk4554@gmail.

ALI KAY

About Me

Dedicated professional with a strong work ethic. Pays close attention to detail.

Experience

Amazon - Customer Care /resolution

April 2019- August 2019

Assisted customers with orders, lost packages, refunds, and exchanges.

Southwest Airlines - Customer Service

Supervisor

October 2007-January 2013

Answered inbound calls, Assisted customers with

airline/ car/ hotel reservations, Assisted customer service associates with escalated calls, Lost baggage tracking, Approved emergency changes to itinerary for customers, Coordinated special services for oxygen, unaccompanied minors, disabled passengers.

Ferguson Enterprises/Kohler - Corporate Travel

Coordinator

July 2001-May 2004

Created air/hotel/car/rail reservations for corporate group travel, including corporate meeting space and catering, . Attended meetings as corporate travel

coordinator contact for group changes, Arranged

meetings for acquisitions and incentive travel.

Education

International Air Academy, St. Charles, Missouri

Certification In Airport Operations

1988-1989

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