SOFIA OGANESIAN

** ******* ****, **********, **** 2QL• adfi1i@r.postjobfree.com • 074********

Efficient and focused office assistant with two years experience and a record of working to a high spec. With the interest of the company's well being at mind combined with excellent time management skills, allows for a confident approach towards the support of daily operational and administrative duties. A competent user of MS Office with the ability to maintain a positive office environment and offer relevant insight into many sectors of a business as well as an estate agency.

WORK EXPERIENCE:

LONDON PROPERTY GURU - OFFICE ADMIN/PA

(07/2019-02/2020)

Multitasking various essential tasks for the smooth running of the business, ensuring the office is well presented and organised at all times for any new and returning high end clients

Achieving maximum potential number of clients – to create and maintain customer loyalty by attending to their needs rapidly and efficiently

Confident telephone manner with the ability to deal with queries and complaints by diffusing all difficult clients in a calm and professional approach, ensuring all their queries be met as a priority and attended to by the relevant people

PA duties: Excellent organisation and time management skills to work closely with the director, ensuring his diary is updated, booking appointments and producing relevant documents prior to appointment; organising parking spaces, booking plane tickets etc

Fast learner and active approach to learning therefore can manage to work independently fast, as well as work well within a team by helping and completing various admin tasks

Aiding and assisting the property manager, lettings progressor and negotiators in their daily tasks such as helping booking and cancelling viewings, responding to letters regarding gas, bills, council letters, on behalf of Landlords and sorting out hard and soft copy of important documents for the property files

Confident in using Microsoft package: Excel, Word, Powerpoint, Outlook

Responsible for handling the keys and constantly updating all necessary spreadsheets utilised by the whole team ie. New sales developments hitting the market, lettings spreadsheets of new properties on market, creating new confirmation of offers, business and let’s etc. : Passwords for access to PCs and online platforms

Leisure Recruitment - BEAUTY CONSULTANT & MAKEUP ARTISTRY:

(08/2017-01/2020)

Worked within the Spa of the Westminster Plaza Hotel and worked for many Luxury cosmetic, skin care and fragrance brands such as: Chanel, Dior, Kilian Boutique, La Mer, Estee Lauder, Fashion Fair, Clinique, Laura Mercier, Aveda, Dior, Origins, Bare Minerals, Laura Mercier, MAC

Keeping a professional and clean image to represent the luxury brands ensuring I look presentable and approachable in order to generate more sales

Developed exceptional communication and social skills, easily adaptable to the different brands and their target audience and being able to communicate that confidently to the customers

Proven track record of hitting and exceeding targets

Confidence in my creativity and able to effectively produce new looks for clients and ensure customers have received exceptional customer service and never leave disappointed

Always ensure a tidy, clean and well-presented environment

GLTC - OFFICE AND FINANCE ASSISTANT

(05/2018-06/2019)

Responsibility for the pay run, bank reconciliation and journal entries keeping all important reports updated and suppliers paid on time (Daily use of Sage 50)

Filing important documents correctly and keeping extremely organised and ensured all important files are prepared for the year end auditors

Confident telephone manner and ability to write important emails to be able to communicate confidential information with the appropriate people

Responsible for ordering office stationery and supplies as well as kitchen and cleaning necessities to maintain a happy office environment

Often left to work on my own initiative and given finance, merchandising and marketing tasks, constantly completing these tasks before the given deadlines, remaining organised and obtaining the ability to multitask with a higher work load

Destiny Estate Agents - NEGOTIATOR

(03/2018-04/2018)

General diary management for manager, creating and organising appointments for viewings

First point of contact and dealing with all customer enquiries and complaints via phone, email and post. Customers/ applicants often vocalised their satisfaction of my service

Registering new applicants and keeping them up to date with the availability of properties whilst maintaining a good relationship with existing customers and promptly dealing with their requests

Demonstrated general office administration work such as photocopying, scanning, printing and filing of important and confidential documents

Marketed properties online and window display successfully generating many new customers by uploading property adverts on various internet platforms

The Body Shop – BEAUTY CONSULTANT:

(07/2016 – 07/2016) - 2 Week Work Experience

Effectively able to handle a fast paced environment and responding to complaints from unhappy customers professionally, ensuring they are dealt with appropriately

Constantly maintained a clean and tidy environment ensuring the presentation of the display was maintained and kept to a high standard

Capable of communicating clearly and effectively with customers about the products and grew a record of generating sales and the ability to hit targets

Ability to manage the shop floor independently as well as ensuring all customers were attended to when all colleagues were occupied

Experience working on tills

EDUCATION:

Saint Cecilia's Wandsworth – (2013-2014):

-10 GCSEs (A-C) inc. (Maths - B & English - B)

Saint Cecilia's Wandsworth- (2014-2015)

-4 AS Levels - (History, Design Technology, Art, Philosophy and Ethics)

Ark Putney Academy – (2015-2017)

-3 A Levels: (Media, Biology and Chemistry)

The Training Place of Excellence – (02/2018-06/2018)

- AAT Level 2 Accounting (Use of Sage 50)

SKILLS:

• fast learner • creative thinker

• self motivated • independent

• positive • excellent team player

• good attention for detail • reliable

• capable of working under stressful environment • social

EXTRA INFORMATION:

Young First Aider

Duke of Edinburgh – Silver Award

MS Office, Sage 50, Cash Flow and other book keeping responsibilities, Outlook

1 month marketing work experience/ internship with Fashion Designer

1 week Picking and Packing – purchase receipts admin work

Contact this candidate