Manager Customer Service

* ****

Objective

To obtain a better position that allows me to utilize my skills, to

achieve the organizations Vision and Mission.

Summary

A group of retail chain industry which includes The Baby Shop, Shoe Mart, Home Center, Life Style, Splash, New look,Home Box, E Max & Max Holding & Investments & etc. covering all over Gulf countries, Far East countries like Spain, Portugal, India, Pakistan, Tanzania, UK, Lebanon,Turkey, Kenya, Yemen. Career Snapshot

Logistics and inventory Control – Shivoy Impex– Warehousing and distribution in the year 1996 PE operator – Nuplas. Manufacturing company - April 2000 – March 2001 Asst Warehouse Supervisor / Planning / Inventory control / Sr. Documentation Export and LC documents / Import Coordinator Landmark Group- Retail March 16 – Till date

Strengths

Organizing skills, excellent communication skills, Umpteen Patience, Target Oriented, above all Ambitious Patrick Edward D’rose

Supply Chain / Logistics Professional

Mobile: +971-********* ; Email: *************@*****.*** Career Highlights:

16+ years proven work experience

Expertise in Supply Chain Management

Inventory Planning & Material

Management

Logistics & Warehouse Management

Negotiation & Convincing Abilities

Strong Customer Service Orientation

Good Communication & Interpersonal

Skills

Goal Driven & Excellent Team Player

System Implementation

2 Page

Areas of Expertise

LANDMARK RETAIL – HOME CENTRE- March 2016 till May 2020 Logistics In charge for Home center UAE division in Landmark Retail. Responsibility:-

Coordination with supplier for shipment movement and document status Follow up with finance with the payment status and original document collection status Coordinating shipping line and forwarders for the VSL/Container Status Coordinating with Transporter for container Pickup and delivery status Tracking the flow of shipment thru all routing and preparing inflow report of shipments and providing to all stake holders on a weekly basis.

Manage the complete inflow of containers and ensuring the flow of shipments are within the intake capacity of warehouse Liaising with UAE warehouse team of container offloading and return status with the validity Responsible to handle the Duty Free Zone operations to the best advantage for the company Monitor and minimize demurrage and detention charges to lowest minimum Manage import documents for shipment clearing for all GCC countries and Levant. RNA RESOURCES GROUP LTD-(JEBEL ALI) LOGISTICS COORDINATOR: from March- 2010 till Feb-2016 Looking after documentation related to imports and exports. Handling of LC documents

Coordinating with cooperate finance for getting sales and concept to track the remittance detail for franchisee territories. Coordinating with inspection agency, Dubai Municipality, National Media Council and Ministry of environment Coordinating with accounts department to submit monthly report for franchisee territories Coordinating with the shipping company and transporters RNA RESOURCES GROUP LTD-(JEBEL ALI) Exports Coordinator: from July- 2005 – March 2010). Ascertaining the volume of cargo available and preparing the export schedules in consult with logistics manager. Liasioning with the freight forwarders, shipping lines for booking the containers, trucks, trailers etc. in advance as per the export schedule.

Preparation of the following necessary exports documents and submitted to Jebel Ali Free Zone, Chamber of commerce and consulates,

Freight forwarders and location office,

Summary Invoice with Invoice cum Packing List & Delivery Advice Summary invoice and necessary attachments with chamber covering including country of origin, invoice date, Invoice value to obtain certificate of origin.

RNA RESOURCES GROUP LTD-(JEBEL ALI) Imports Coordinator: July’ 2003 to June’ 2005 Co-ordination with the Warehouse Manager to book the Goods Receipt Note (GRN) for the receipt of shipment, Distribution of goods location wise, shortage / excess report and get the necessary documents from the warehouse after distribution of goods.

Co-ordination with the corporate office to get the data entry, expense statement etc. for the preparation of exports documents.

Co-ordination with the import team for GRN completion, taking out of Invoice cum Packing List (IPL) and Pallet Report Location wise

And handing over the same to the export team for preparing the export documents RNA RESOURCES GROUP LTD-(JEBEL ALI) WAREHOUSE SUPERVISOR: From May 16th 2001 till July 2003 Planning and coordinating of shipment in and out movements. Work allocation for staffs. Managing the stock movement and maintaining stock record in system. Racking of stock in warehouse as per allocation and accordingly redistributions of stock on request Implementing Stock take every quarterly and yearly and providing the report to my top line manager. SHIVOY IMPEX –YR 1996-DELHI, INDIA

WAREHOUSING & DISTRIBUTION: JOB DESCRIPTIONS

Receiving of shipments from manufacturing companies and stock in location and supervising staff for allocation as per the stock dispatch list

Preparing payment vouchers for Transportation

Maintaining petty cash

Delivery and Planning of stock to respective vendor 3 Page

Training Attended

ERP implementation training as Power

Awareness of ISO 9002 / ISO 14001

Workshop on Quality circles

Seminar on ERP

Material planning and inventory control

Workshop on inventory management

Cost reduction in supply chain management

Dubai Municipality for registration of merchandise Computer skills

Microsoft Windows – XP, Windows 7

Microsoft Excel, Java, PowerPoint, Word -2007 &2010 Version

ERP Knowledge, Oracle,

SCP Knowledge Oracle, ORWMS

WMS / RMS Knowledge – Oracle

Qualifications

Passed from Govt Boys Sr. Higher secondary school – Delhi Diploma Hotel Management – IAA, Chennai, India

Diploma Electronic – New Delhi, India

BA from IGOU Dubai- Discontinued

Personal Details

Nationality : Indian

Date of Birth : 03rd Feb 1977

Marital Status : Married

Visa Status : Employment Visa,

Languages : English, Hindi, Tamil,Marathi and

Malayalam

Holding U.A.E LMV License

Passport Details :

Passport no P1621223

References

References can be provided when called for INTERVIEW

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