Employee Relations Executive

Shirley Rückl

***** ***** ****** *.

Jupiter, FL 33478

Phone: 334-***-****

Email: adfhzx@r.postjobfree.com

EXPERIENCE:

July 2015 – June 2020 HOSPITALITY VENTURES MANAGEMENT GROUP, LLC. “HVMG” Lauderdale by the Sea, FL 33308

AREA DIRECTOR OF HUMAN RESOURCES for HVMG, a hotel management/ownership group, who currently owns and/or operates 48 full-service branded and boutique properties and resorts in 19 states. Directly responsible for leading the overall Human Resource Management functions for 3 full-service Hotels in South Florida: Sheraton Suites Plantation Hotel; Plunge Beach Hotel, and The Doubletree by Hilton Deerfield Beach; combined rooms is 925 with over 400+ current Associates. Responsible for cultivating a Culture of Excellence, developing and retaining the talent necessary to achieve premium performance, and support Company’s growth through innovative and customized approaches. Overseeing all aspects of Human Resources for the 3 properties, including but not limited to: Full cycle recruitment; effectively communicating Company Policies and Standard Operating Procedures, Salary administration; Performance Development, Associate Relations, Safety & Workers Compensation; Unemployment Claims management; Supervision of the Human Resources staff; Ensuring compliance with all State and Federal statutes; Benefit & Payroll Administration; Conducting New Hire Orientation and various Training modules on a regular basis. Active Team Lead in various Hotel Acquisitions and Transitions to ensure smooth implementation. Recent Achievements include: Nominated 2019 Human Resources Leader of the Year; Integral and active member of the Pre-Opening Team for new boutique concept “Plunge Beach Hotel” in Lauderdale by the Sea; attracting top talent to staff all positions; training, and set up operational processes accordingly. Recently acquired the Sheraton Suites Plantation, Hard Rock Daytona, and Delta Daytona Beach, and was integral in their successful transition. Received Hotel of the Year 2017 within all of HVMG; Most improved Guest Excellence score YOY 2017, 2018; 2019, Received Circle of Excellence Award 2017, 2018 and 2019 – given only to hotels who have excellent Guest Satisfaction, Associate Satisfaction, and have exceeded Budgeted Revenues and NOI; Consistently received “Outstanding” Quality Assurance scores within Hilton and Starwood to date; Established partnership with the Dan Marino Foundation and implemented an internship and employment opportunity program at the Hotels; Harvard Manage Mentor Certified; Reduced both Management and Hourly turnover annually YOY significantly through various retention and recognition initiatives implemented at all respective properties.

April 2013 – June 2015: RENAISSANCE MONTGOMERY HOTEL & SPA AT THE CONVENTION CENTER

201 Tallapoosa Street, Montgomery, AL 36104

DIRECTOR OF HUMAN RESOURCES was responsible for the overall Human Resource Management functions for luxurious, AAA 4-Diamond rated hotel and convention center located in downtown Montgomery, Alabama. Property boasts 350-luxury guest rooms, over 140,000 square feet of event meeting space, 8 full service F&B outlets; 1800-seat Performing Arts Center, and 9,000 square ft. European Spa. Active member of the Hotel’s Executive Committee and Strategic partner in improving communication and morale within the property, and in achieving desired financial results. Accomplishments include: Developed Strategic Recruitment Strategy to source and fill key Management and hourly vacancies in a timely manner; Reduced worker’s compensation claims 15% YOY by implementing a hotel-wide Safety Program; Developed and implemented Employee Continuity Program; Reduced overall hourly turnover by 15% YOY; Increased Employee Overall Satisfaction Survey results from 50% (Yellow Zone) in 2013 to 76% in 2014 (Green Zone standard); Received 92% in recent 2015 HR Audit; Scored 96% in the Renaissance Brand Standard Audit - the highest score within all of PCH Resorts (8 hotels), and the highest score in all of Renaissance Brands in the region; Developed and Implemented property Non-Smoking Policy which was adopted Company-wide; Redesigned and developed monthly Associate Recognition Award program and Manager Recognition program; and executed successful Associate Recognition Calendar to improve morale, communication, and associate engagement; Instrumental in developing and executing Company Wellness Program initiatives. Guest Professor at Troy University’s Master’s degree program – Human Resource Management. October 2011 – April 2013: OCALA REGIONAL PHYSICAL THERAPY CENTERS/dba STRIVE! 2620 SE Maricamp Rd., Ocala, FL 34471

AREA DIRECTOR OF HUMAN RESOURCES responsible for overall Human Resource Management for six Physical Therapy and Rehabilitation Centers throughout the Ocala area, which included two inpatient facilities located at Ocala Regional Hospital and West Marion Community Hospital, and four outpatient facilities throughout Marion County. Strategic partner in all aspects of Human Resources management applying consistency and fairness in every interaction. Additionally, I oversaw the various operational needs of the organization in the absence of the President/Owner. Primary responsibilities included: establishing and effectively communicating Company Policies and Standard Operating Procedures, and ensured compliance with all State and Federal statutes; benefit & Payroll Administration; full-cycle Recruitment and On-boarding of all positions, conducted New Hire Orientation and various Training modules on a regular basis; key driver in Employee engagement; Employee Relations management; Performance Coaching & Administration, and Management Development. Additionally, responsible for Internal Marketing initiatives; administering Team and Clinic Surveys; Credentialing, Licensure validation and tracking; and Worker’s Compensation Management. Notable achievements include: Implemented and developed a consistent Rewards & Recognition Program for all Employees; Instrumental in installation of HRIS and Payroll Conversion to ADP; Revised Employee Handbook in 2012; updated all job descriptions; negotiated the Company’s Health Insurance Renewal resulting in a 12% annual premium savings from 2012; and streamlined the Company’s Paid Time-off Benefits Program to help ensure the benefits were being properly utilized and accounted for. December 2005 – May 2010 LONGBOAT KEY CLUB & RESORT / LOEB PARTNERS LLC 442 Gulf of Mexico Drive, Longboat Key, FL 34228

DIRECTOR OF HUMAN RESOURCES responsible for overall Human Resource functions for exclusive AAA 4-Diamond rated Resort, Spa, Marina, and private country club; as well as assisting with Human Resource needs at various corporate locations within LOEB. Responsible for budget development and execution, and leading and developing various changes within the Hotel; Integral member of the Executive Leadership Team. Also was responsible for developing and effectively communicating new and existing Standard Operating Procedures to the 500+ Associates; as well as fostering and promoting a positive work and wellness culture. Established collaborative working relationships with the various Department Managers throughout the properties as a strategic partner in all aspects of Human Resources. Active participant in various organizations throughout the community, including but not limited to, University of South Florida School of Hospitality Board Member; Habitat for Humanity; Humane Society of Sarasota; Chamber of Commerce; SHRM and local SHRA member. Notable achievements include: Development and implementation of an effective & creative Recruitment strategy property-wide, which substantially reduced turnover and increased retention year-over-year; Established and maintained wage and compensation structures; including the development of bonus programs, salary grades and tiered hourly wage scales; Development of Associate Continuity Program; Implementation of International workers and H-2B Visa programs; minimized Worker’s Compensation claim expenses annually by implementing a Resort-wide Safety Program; reduced Health Care Costs to both our Associates and the Resort by introducing and implementing an “Associate Wellness Program”; developed and implemented various successful Associate Recognition programs; Authored textbook materials for the University of South Florida’s Human Resources Management courses, and was recently recognized in SCENE Magazine’s special issue as one of

“The Top 100 Bright, Bold, & Benevolent WOMEN ON THE SCENE.” February 2000 – December 2005 WYNDHAM ORLANDO RESORT 8001 International Drive, Orlando, FL 32819

DIRECTOR OF HUMAN RESOURCES for 1052-room Convention Resort. (Was recruited to rejoin the Resort as Director of Human Resources in 2003) Responsible for overseeing all aspects of Human Resources, including but not limited to, the staffing of qualified Resort Associates; compensation, benefits administration, Worker’s Compensation and Unemployment management; training program direction; Employee relations; coaching, counseling, and discipline; and compliance with all State and Federal statutes. Developed and maintained the Human Resources fiscal budget; facilitated the Resort’s Performance Appraisal process; and lead and developed the Human Resources team. Responsible for effectively communicating new policies, Standard Operating Procedures, and initiatives to the 500+ Associates; and developing Managers and Hourly Associates for future advancement. Fostered and promoted a positive and safe work environment. Worked closely with the various Department Managers throughout the Resort as a strategic partner, and ensured the consistent application of SOP’s within the various departments throughout the Resort. Active member of the Resort’s Executive Committee, and participated in various local organizations throughout the community; including Board Member of the Central Florida Hotel Lodging Association (CFHLA) and University of Central Florida Hospitality Program. Notable achievements include: Developed and implemented effective, creative Recruitment strategy, including but not limited to, the successful implementation of the J-1 and H-2B Visa Recruitment program; reduced the use of outside contract labor by 50% Resort-wide; received 97% overall Wyndham Audit score in 2005; developed the Resort Manager’s Training Guide for Executive level Management; and successfully presented and facilitated the Resort’s Quarterly Budget Meeting to the property’s Owners, on behalf of the Vice President of Resort Operations in 2005. EDUCATION:

• BARRY UNIVERSITY - Sandlake Road, Orlando, FL 32830 Certification in Human Resource Management

• COLUMBIA COLLEGE - 300 South Michigan Avenue, Chicago, IL 60604 B.S. in Business Management

* HARVARD LEADERSHIP Manage Mentor Certification

• SHRM-SCP Certification pending Dec. 2020

SKILLS:

• Multi-Brand Experience, Certified Trainer with Hilton and, Starwood/Marriott, Wyndham

• Proficient in various brand trainings and cultures i.e. Starwood, Hilton, Wyndham, Walt Disney World

• Effective Communication Skills – written & verbal

• Proficient in various HRIS software: Oasis, ADP, Hotel Effectiveness; Microsoft Office, Google Docs, PowerPoint, etc.

• Certified TIPS Trainer

• Proven Leader with high integrity and values; Highly motivated, Self-starter AFFILIATIONS:

• Active Member of SHRM; and local South Florida chapter

• Active Partner with the Dan Marino Foundation Hospitality Program

• Active Partner with FAU Hospitality Program; Past Board Member of University of S. Florida Hospitality Management

• Volunteer for the Humane Society of Palm Beach County’s Pet Therapy Program

*Excellent references available upon request.

Contact this candidate