Registered Nurse Sales Representative
Resume:
Warren T. Gomez
** ****** ****** ***** ** Barangay Don Bosco Betterliving, Paranaque City, Philippines 1711
095******** / *************@*****.***
Professional Summary
As a new candidate, I would like to know more about myself. I would adapt the new theories and concepts to be more effective and efficient in providing good quality services to each individual and of course to excel in this very field work that I chose.
Effective project leader and problem-solver with advanced programming skills and a hardworking mentality. Seeking to apply expertise and extensive experience in support engineering to take on a challenging new role with a growing team.
Client-focused Sales Representative with 8 years of providing solutions to clients. Solid understanding of FTP, CRMs (e.g Salesforce), GDS, SQL and Concur Travel and Expense.
Skills
Possess good skills in handling different customers
Familiar with guidelines and instructions
Remain calm and professional throughout critical incident
Highly motivated with the ability to finish task on time, work well under time pressure
Has good sense of humor and interrelationship with other people
Possess average verbal and written communication skills
Knowledge of basic operating systems like Microsoft Word, Excel and PowerPoint
Strong Work Ethic.
Time Management.
Problem Solving
Adaptability
Collaboration
Work History
SAP Concur CFE Consultant 01/2018 to Current
SAP Concur Philippines, Inc. – Makati, NCR
Job Description
Experience in Concur Travel, Expense and Invoice as an Administrator and Support Engineer.
Knowledge of FTP, CRMs (e.g Salesforce), GDS, SQL and Concur Travel and Expense.
Experience in creating Expense, Adding Attendees, Allocating Expense, Itemizing and Working on Mileage.
Working experience of Travel, Expense and Invoice, Expense Reports and Concur Administrative Tasks.
Experience in Travel and Expense system and configuration of Expense Types, Per Diems and Workflow.
Experience in Concur Cognos (Analysis, Analytics and Intelligence) Reporting.
Mortgage Analyst 06/2017 to 12/2017
Altisource Business Solutions – Pasay, NCR
Job Description
Develop and produce a mortgage portfolio for the commercial or consumer market.
Analyze financial information including operating statements and net worth statements to determine appropriate loan size, terms, and pricing.
Review various reports including appraisals, environmental documentation, and engineering reports to determine compliance with investor requirements.
Evaluate mortgage loan requests in order to approve or deny applications.
Determine property values based on appraised market prices and the borrower’s credit worthiness.
Administer mortgage and other secured loan products as per approved amount levels and in accordance with lending policies.
Investigate credit ratings with credit bureaus and reporting agencies.
Submit regular credit and loan consumption reports to management.
Visit borrower properties and homes for verification and evaluation
Client Support Analyst 11/2016 to 05/2017
SAP Concur Philippines, Inc. – Makati, NCR
Job Description
Receive client inquiries via Web Portal regarding product functionality or problems; research with the client to fully diagnose the issue then define solutions and respond within established timelines.
When appropriate provide consultative guidance to customers towards the resolution to their service issue.
Troubleshoot and resolve intermediate to advanced issues, or determine resources required to resolve.
Effectively manage expectations that are set with customers.
Maintain accurate, high-quality and timely documentation for all steps and activities undertaken in order to resolve client issues/questions.
Escalate unresolved client issues as necessary to ensure timely resolution.
Routinely update the client, following SLA guidelines, on active issues to gain additional information or to advise of status.
Interface with other Concur departments as necessary to resolve customer issues.
Maintain working knowledge of Concur products including new releases and new product.
Escalation Specialist 08/2011 to 08/2016
Fidelity Information Services (FIS) Global Solution Philippines – Makati, NCR
Job Description
Verified data integrity and accuracy.
Answered average number of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
Responded to customer requests via telephone and email and effectively answered questions and inquiries.
Escalation Tier II
Fraud
Collections
Bank Dispute
Credit Score
Check and Credit Card Authorization
7/11 Membership Walk Through
Additional Information
Age: 31 years old
Sex: Male
Birth date: September 16, 1988
Civil status: Single
Height: 5’7
Spoken language: English and Tagalog
Religion: Roman Catholic
Nationality: Filipino
Education
University of Perpetual Help System DALTA, Las Pinas Campus - Las Pinas, NCR
Bachelor of Science in Nursing
Year Graduated – Nursing 2011
Signal Village National High School – Taguig City
SECONDARY (High School)
Year Graduated – 2005
EM’s Signal Village Elementary School – Taguig City
Elementary
Year Graduated – 2001
Licenses
Professional Commission Regulation
Registered Nurse – 09/2011
License Number - 0704660
Association of Nursing Service Administrators of the Philippines
Registered IVT Nurse – 03/2012
Card Number – 12-002113
Character References
Mr. Dale De Ocampo
Supervisor / FIS Global Solutions
Ms. Bibi Sangalang
Guest Relation Officer / Royal Caribbean Cruises
Ms. Faye Iruguin
Office Staff / Royal Caribbean Cruises
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Contact this candidate